O’Reilly Auto Parts

Assistant manager was rude and dismissive when I tried to return an unopened, unused item with the receipt. He said it was store policy not to return unopened tire chains, even though nobody informed of their policy when I purchased the item.
The assistant manager had no logical reason for the policy but vigorously defended it. Makes you wonder why they made him a manger?
I’ll defiantly go to pep boys next time.

I bought snow chains from here which are usually un-​returnable but the manager made an exception and let me return them because I didn’t end up using them. The people that work here are so nice and I love coming here whenever I need anything for my car!

My windshield wipers were long overdue for a replacement and I Unilocaled to see which auto parts shop I should go to. For some reason, O’ Reilly seems to have a lot of good ratings, including other locations, and I happened to be near one in Encinitas, so I walked in to shop for a pair.
Well, not really «shop», but more like asking for help for a good pair of windshield wipers. There were 2 staff members there, an old man and Jacque, who happened to serve me when it was my turn.
Jacque was the first woman I saw at an auto parts shop. She’s very knowledgeable and helpful, friendly and nice with a cheerful disposition as well! She looked up my car model and grabbed the Bosch windshield wiper pairs for me. They cost around $ 25 only and they look sturdy and stylish! They work very well too! She said her pair lasted for at least 2 years while my old pair lasted for less than a year.
She also kindly installed the wipers for me and they have been working wonderfully in this wet weather! The blades wipe the window very clean.
I’m happy with my purchase and the service here. Thanks for making customers happy!

Terrible service… oh my god. Please update to a 2015 computer system and receipts (serious ownership/​management issue) and more professional employees. I don’t like to be a hater but went to Pep Boys instead… before I lost my lost my freaking sanity in that store!

Great service. Very helpful. Went what I’d consider to be out of his way to get a paint delivered to the store from another location in under an hour.

Excellent service. Professional. Won’t sell you something if you don’t need it. Been here multiple times for small items (wipers, headlight buffers, batteries)

I came in here looking for a specific part to fix my windshield today. When walking into the store, I was wondering around for a little bit until I started to walk towards the front to ask for help. Before even reaching the front counter, a gentleman yells from where he is behind the counter not even looking up «You need help?» I replied back with «Yes, I need help finding windshield repair kit.»
He then got out from behind his counter and walked to the back of the store, grabbed what I needed and then just gave it to me. I was looking at the package, and it said that it fixed, bulleyes, stars and spiderweb type cracks, but not the kind that I had. After looking all over the package for a bit, I went back up and asked if he knew that it would help my type of crack, and he replied with, «No. It only does what it says, and cracks maybe up to an inch.» I replied back with a thanks and then looked over the package again. No where on the outside did it say inches on cracks but only the three types. I would personally love to see more customer service and asking what my needs are to figure out what kind of help I am looking for before he just goes and gives me something that I wasn’t going to buy because it’s not what I needed.

Face it ladies, when we go to an Auto Parts store, people typically assume you’re lost! I like to save money by doing as much on my own as possible. Recently, I needed washer fluid and new blades and the guys in this store went out of their way to make sure I got what I needed and put it on my car! I now could change my own blades and saved the $ 40 my dealership charges for the same thing. This store is clean, well-​organized, and the staff are very friendly. I won’t go anywhere else in the future.

Such amazing service!!! Nicest guys ever!

Everyone who works there is super friendly and helpful, especially the assistant manager. That is except for the manger, Jay, that guys an a$$hole to all the customers. I need to go back later today to buy some more parts, but will go to AutoZone instead because I know that guy is working there today and will probably make me feel like an idiot if I ask him anything. I’ll give it 5 stars the day this guy takes a hike.

For some reason this O’Reilly Auto Parts was not showing up on Unilocal (in Encinitas) so I added it. This is my favorite auto parts store. The staff is always super cool and readily available to help. The Pep Boys down the street isn’t bad either, but sometimes they are not as assertive as the O’Reilly staff. This is my #1 auto parts store to all my friends, family, stalkers, strangers, and Unilocalers. Give O’Reilly-Encinitas a shot now they are officially on Unilocal