Portofino Beach Inn

142.00 old t. v not working water in the tub. stains on walls and carpet lamp alarm clock and phone disconnected. Pretty bad but we paid for the overnigjt trip and the beds did not reveal bed bugs. Decent coffee and pastry was the only thing we liked. not worth 142.00

PLEASE READ BEFORE YOU STAY HERE!
I wanted to give this place a good rating because, for the price, it is a decent hotel. Sure the rooms are dirty and the faucets leak, but you get what you pay for…
With that being said, no matter how cheap a hotel is a guest does not deserve to be threatened by the hotel «manager». By manager, I mean the guy who works the night shift, Chad-​or so he said his name was. I don’t know who the actual manager is, but they should reconsider who they hire.
My fiancé and I returned from a show one night around 11:30p and wanted to take a dip in the hot tub. To start, there is not one sign stating the pool hours nor is it on the check-​in slip. The gate was unlocked and the lights were on, so we assumed it was okay.
We were not loud or disruptive… my fiancé got in while I went to turn on the jets, as I did so the manager knocked on the window of the lobby and said curtly, «Hot tub is closed». So we said okay and my fiancé dipped his head in quickly and was getting out when the manager threatened him, quote: «I’ll come down there and pull you out».
My fiancé and I were stunned! The «manager» as he called himself then came outside to the gate and said to my fiancé «I’ll stomp your f-​ing face in!» and «I’ll come down there and pull you out myself.» So of course, my fiancé did not respond to this well – no one would. They got into an argument and the «manager» went down to the pool side and continued to threaten my fiancé. My fiancé did not threaten him once, just said. «okay, do it» As soon as I started recording this on my phone, the «manager» stopped threatening with violence and said he’d call the cops… which was fine with us, we weren’t doing anything wrong. He was the one being disrespectful, rude, and disruptive.
The «manager» finally backed down and went back inside… maybe after he realized he was in the wrong. It seemed that he was drunk or on drugs, I can’t think of another reason for someone to be so explosive and aggressive for no reason. Or he was on a power trip.
Anyways, I just want anyone who stays there to know that the night shift «manager» is unstable and dangerous. I have written a letter to the actual manager in hopes that he will deal with his «manager», Chad, properly.
In addition to this, we also requested a different room because the guests upstairs were loud all night long. The front desk receptionist (during the day, not the same one as the night shift) was rude and just said, «No.»
Seems to me this place needs an employee make over. I would be devastated to know that such rude, childish, threatening people work for me. Hotels are to accommodate their guests, not threaten them.
I chose to ignore the low ratings and am very sad I did.
Good luck if you decide to stay here…

For a quick overnight before a bike event, this placed worked. It doesn’t have very many amenities but it was close to where we needed to be and not terribly noisy. There is nothing fancy about this place but it is totally laid back with it’s beach vibe.

Just to come in to confirm the reservation. front desk lady was rude to say «3pm check in» continue to tyoe someting on her computer. No customer service… we will never come back here. Sad place to stay!

This is a horrible place to stay. Every bad review is accurate. I’ve seen a recent review that said to give the place a chance. It must have been an employee. It’s dirty, terrible parking, misleading location. Had a hooker and her client checking in before me. It took all of 5 minutes to cancel and leave. Just though I’d give the place a chance. It should be closed down!

Where do I start? Spider webs in room. Cockroaches in shower tub. Musty smell. All furniture dusty and filthy. Please, we all work hard for our money. Have more dignity for yourselves and don’t waste it here. Unprofessional staff, no management on sight. I can go on, but I’ll stop here.

–The shower was about four square feet, had very low water pressure and made a shuddering noise the whole time the water ran. Drained poorly so that standing water was always present
— the in-​room hot tub we paid extra for was awkwardly shaped and as noisy as a jackhammer when it was on. Also, the timer control was in a different room
–there were no coat hangars. When I walked to the office and asked for some, they recommended I go buy some myself.
–a few donuts placed on a plate for «breakfast»
–the bed was uncomfortable
–cobwebs and suspect smudges (boogers? blood? poop?) on walls
–carpet wrinkled due to poor installation
–lights turned off on us due to motion sensors
–TV has no guide either onscreen or printed and every channel is standard def
–parking spaces very tight and challenging to get into and out of

If I could give it a zero star I would! My stay was horrific. I had bugs in my room that I killed, and the smell when I walked in was musky, stagnant, and all around smelly! It stunk like the air hasn’t been filtered in months. The floor was dirty, i walked around in my shoes the whole time I was there. The 1 ice machine was broken, the outlet plugs didn’t work, nor did the clock. Following morning I went to ask for my money back because I felt unsafe in this motel and dissatisfied completely, was told by the front desk young lady the manager or any supervisor was not there on weekends and I had to go through
for a refund. I called and the wait was more than 2 hours. I had to leave because this trip was to visit my dying grandmother. When I returned later that evening, i asked again if there was anyway of me getting a refund for the additional night i booked. The other lady on duty was sincerely apologetic about what I experienced especially with the fact I had killed 2 bugs in that room and offered for me to change rooms which i did do because I could not get a refund and the manager wasn’t there. My next room smelt the same. Same conditions as the previous room and no remote for the television. Carpet was dirty as well along with the towels, so I used my own beach towel i had brought with me. The phone to the room constantly flashed and when I called front desk I was told it does that sometimes and if it continued to try to just unplug it and plug it back in. I had already tried so i just unplugged it completely. she also told me she would call me back in a few minutes about a remote for the tv if she found an extra 1 or if she didn’t. Never received a call back. I subsequently unplugged the phone about an hour later and went to my old room and got that remote. Also the drain in the shower hardley worked and the sink too. the faucet leaked in the shower as well. My experience her was terrible. I want a refund and I think the website is falsely advertised as LUXURIOUS! Please… The place needs to be condemned or shut down entirely for a remodel and/​or fix the many many issues it has! I give this place a negative 1! Will never stay there and hope people read my experience so they don’t have the same issues as me. Beware

I tried to put no stars because this hotel doesn’t deserve any! We DO NOT recommend this hotel at all! We booked our original reservation with Travelocity. We had to change our reservation from Friday-​Sunday night to just staying Saturday night. So per Travelocity instructions, we made the changes directly with the hotel. We spoke to an employee and, they said we gave them plenty of time, it was about 3 weeks before the reservation, and they also sent us a confirmation email. So we get to the hotel for our little anniversary trip on Saturday, and they say, «We cancelled your reservation, because you didn’t show up on Friday!» When shown the email from them, they acknowledged their mistake, but had no room for us. They said, «well, sorry, we’re all booked.» Nor did they offer any incentives. Nor try to get us a hotel nearby or offer any help at all! I recommended not doing business with the Portofino Inn. Don’t stay at this hotel, you’ll be disappointed!

Should have read the Unilocal reviews before bringing my family here for quick vacation. Expedia lied and said this place was nice. The price was right on target for us but the hotel missed the mark completely. The beds are uncomfortable and barely a sheet. Dusty and stained carpets, walls that are patched and unpainted, mold in the bathroom and shower curtain. Tried to use the hairdryer and it was broken and plug would not come out of the socket. in fact when I tried it pulled away from the wall like I wasn’t the first to do it. Furniture looked like it had been beaten up and was not in good condition. The mini fridge kind of worked but the freezer portion didn’t. The last thing that was very upsetting was that we put our PRIVACY sign on the door when we went out and came back later to find our room had been «cleaned» beds made and stuff moved around our room. Now it takes a lot for me not to get upset but this made me unbelievably upset and uncomfortable. I will never stay here again.

Honestly where do I start? Walked into room and had to push your shoulder into room 212 just to get it open. In our room our phone said room 214 but the door said 212 and both of our lamp shades had holes and did not fit and were crooked. Our curtains to block out the sun did not work, like you couldn’t slide them over they were stuck. On top of that our pillows were maybe half the size of a normal pillow with black shit all over them. The room was so tiny in size and you could hear the train at all hours of the night. Don’t get me started on parking. One there wasn’t enough of it and two the parking spaces were so small with poles in the middle of them.

Another room booked on hotwire and what a d.u.m.p! Im a frugal traveler and love the mystery of my new hotel. I was happy bc I received another quality inn and knew it would be okay. Wrong! I hadnt step foot in the place and it was already bad. because its now called the Portofino Inn and two because the night agent had ‘No idea what they were near’. I was kinda frustrated because he sounded like an idiot. I ask for further clarification and he said ‘near the beach’?!? Mind you its pitch black outside and 3 in the am. I ask ‘do you work there?’ Thinking I surely had the wrong number. He goes on to say he lives downtown and just started so he has no idea. What the holy hell!!! So I ask ‘are you now the Portofino Inn?’. Bingo. I pull up to the drive and he cant even find my reso but I have a confirmation along with email receipt. He says I booked through expedia with a MC and it declined but I only have a visa and i booked through hotwire. Oy vey! I didn’t have the energy to get mad. I just let him figure it out.
He figures it all out eventually and I ask for a room away from the highway after reading other reviews. He says they only have 1 room left!!! Theres at least 10 pkg spots open so either some rooms werent clean or 25 percent of the guests walked with their luggage and checked in to a hotel. I ask if they have comp breakfast. …nope…a pool… nope. By then it felt like I was in the twilight zone. Am I even at the right hotel? The address was correct though. I get the key and walk out to notice a jacuzzi. Odd location to say the least.
This place was renovated and turned into a Portofino Inn a year ago the agent told me. I suppose they are starting with the lobby because the room hasnt been touched in at least 10 years. Old box tv which if any older itd have bunny ears and foil. Stained nasty carpet and I mean full on filty– hazmat status. Bed is comfortable but jeez louise someone forgot the duvet or the top sheet! I must admit this is a new low. Just a naked comforter on the bed. Its more expensive to wash and replace a comforter than sheets so not sure why they arent protecting their investment.
I check out the bathroom and noticed a small roach scaling the wall. He putts around and at this point Im just wondering… what next? I kill the roach and put my bags on a luggage rack. I turn around and noticed the coffee and cup but thought the coffee maker was invisible. There was a space for one so I wave my hand over the area and nope the coffee maker was not behind a invisible cloak. It just didnt exist.
Im not even going to look for the tv remote or ask about wifi.
On the plus side it was cheaper, they have a shower, free parking and microwave along with a fridge.

Stayed here on a work trip. Just needed a cheap basic place to stay as a single traveler and the price/​proximity to the beach appealed to me. I had an early morning meeting and rushed out the door. I came back to my room after my meeting and thought room service hadn’t arrived yet: bed hadn’t been made, trash was still full etc until I went into the bathroom and discovered fresh towels. Apparently a towel change is the ONLY housekeeping services you can expect, but I am low maintenance so I survived just fine. The police were here multiple times throughout my trip, as well as the fire department, though I wasn’t curious enough to find out why. There was a stain on the bathroom wall that was most definitely a blood stain. Not a huge blood stain like someone got murdered, but large enough that staff should probably clean it up/​paint over it for future guests. Parking is a nightmare, don’t try to park anything larger than a compact here unless you buy the extra insurance on your rental car. I was one of the lucky guests who had hot water, but getting the toilet to flush took a special touch. Water pressure was pretty lackluster. The air conditioner didn’t work, and the TV was possibly older than I am… but on the brightside the pillows were actually quite comfy.
Moral: Come for the price, stay because you can’t figure out how to get your car out of the space safely.

Driving up, you think it’s a little run down motel/​inn sorta place. But once you go into the front office and then your room, it’s deceivingly nice! Once the renovations are done, I think it will be a definite hot spot.
The rooms are clean, workers are nice, and overall a good stay.
It’s obviously not a 5 star hotel, but
It’s worth the stay.
I’ll be visiting my sister again this summer, and will definitely be staying there again.
Also a plus, bars are walking distance away!

For the price, this hotel is great. I had a nice stay. Really helpful and nice staff. I know it’s in the process of being completely remodeled/​gutted for 2016, so I’m excited for when the new hotel is ready. The location is amazing. Nice little walk to Moonlight Beach and downtown shops and restaurants.
*One note: since the hot water heater is dated, the hot water doesn’t always work. However, all you have to do is let the front desk know and it’s a quick 10 minute fix.

When I first came to check-​in, the guy gave me a key for a room that was already occupied. I spent several minutes trying to figure out why my key wasn’t working, when suddenly I heard people yelling behind the door. I went back, got a new room, and started to get settled. Well, the room was awful. One of the locks were broken, the TV was a dated SDTV box, and worst of all, the shower couldn’t generate hot water. An overall terrible experience.

Booked this place through
. Everything set, ready to go… we arrive and no room or reservation existed. Was giving a room… go upstairs and someone was already occupying the room. Go back downstairs get another room. I’m getting annoyed by now. Room is not as nice as I thought… place was not is nice as I thought. Keeping it short, I do not recommend this place at all. Yes, I slept here cause I was tired from a long drive, and! I paid for it! Guy at front desk was cool. Wasn’t his fault and he did due everything to help.
will here from me too… off to breakfast!

I second everything that has written what a DUMP this is and all unusable parking spaces. NO idea what Laura L is stating other than she must work there! Jan K review is Exactly what I would say again.
Single men staying here, standing on walkway smoking outside the Non smoking room. Did not look like tourists look like construction people ?
as a single woman I did not feel comfortable at all and cancelled my booking.
Car has NO parking spaces at all, literally shares a wall so close to restaurant next door so noisy.
Yes you can walk to Moonlight but its a healthy walk not just next door as advertised.
ON the 101 so road noise is LOUD and train going right by as well.
Desk person stated new owners and getting totally remodeled, well it needs GUTTED not remodeled and the hot tub was scary color! lobby dingy and NO décor at all.
wow what a dump

This is one of our favorite San Diego hotels. It is close to everything we like to do. It is next to Capt Keno’s, the cheapest, grubbinist restaurant in town, maybe the world. And for rooms with jet spa tubs, the rates are outstanding.
There is sometimes a little noise from the neighboring sushi place or people entering their own rooms. That is why not a five star. Though I was tempted to give five stars to bring up their ratings. We have no idea why people are dissing them.

They should change the name of this place to In a Pinch Inn because, really, that’s the only reason you should stay here. If there are other hotels with vacancy within a 20-​mile radius, stay there. Trust me. We chose this hotel because it was $ 50 cheaper than some others nearby. We really, really, really should have just paid more. I feel bad saying that because their staff was really nice and pleasant. The hotel itself just needs a total overhaul (any investors out there listening?).
Here’s an overview of what to expect: the furniture is all super old and dinged up and… old. There was not enough water pressure in the shower to wash out the shampoo in my hair. I had to use the sink. We chose a room with a jacuzzi tub and it took about 45 minutes to fill it. The pipes are super loud. There is a restaurant next door so if you choose to open the window for fresh air, you will hear the clanking of dish washing and smell cigarette smoke from the waiters on their breaks. I will say that we didn’t hear any other guests, probably because nobody else was there. And it did seem fairly clean. No real complaints there.
We walked from the hotel to downtown Encinitas. There was just one sketchy, sidewalk-​less stretch. It’s about a mile walk to the end of downtown. Not bad. But, like I said, we wouldn’t come back here unless we were in a pinch. A serious pinch.