Psychiatric Centers at San Diego

On December 22, 2015 I inquired with Mandy (the office manager) to see why I was told there was a wait list and why the Doctor told me there was no list. Confused about what I had been told by two differently people. She informed me in front of witnesses that the doctor took me off the list and would not see me. She proceeded to tell me in a very defensive way that she would have taken me off the list herself and that she was «not having this conversation with me». I asked who I could speak with this about and who her boss was and she said she was the office manager. Confused and insulted I told her shutting me down was unacceptable. She proceeded to point to a number on the wall if I had a complaint. She slammed the glass window in my face and almost on my fingers and told me to sit down, so I did. An older lady witnessed this and touched my arm telling me she could not believe how I was treated.
The utter disregard I received for being treated with no respect. I am finding a new office for my services because I am unwilling to pay thousands of dollars a year to be treated this way. This hurt myself in the process because I had to leave a group that really helped me.
The truth is I am a productive member of society not receiving any government benefits and considered to be well mannered and educated holding degrees. In light of this I have decided that I am not willing to put up with Mandy being this rude and aggressive. I would like a written apology from her. I feel that is the right thing to do, especially if she is an office manager she should have and demonstrate better people skills and also be trained to work with people that are there for help. This is a wide spread concern as I have learned other I know have had similar problems and also Mandy has been reporting people for no shows and we are getting bills for no shows which is false. Multiple people will be receiving this letter. I hope this situation is taken seriously in nature. I await a response and apology I probably won’t receive but I would like to give the benefit of the doubt about this organization that they stand by their mission statement.
«MISSION STATEMENT
Our mission is to improve the health of our community by providing quality, comprehensive and cost-​effective behavioral health services through a caring partnership with our patients, clinicians, staff, and community physicians.»

Agreeing with the last review (written 8 months ago — shows you how much has changed), admin staff here is AWFUL & rude. How any of them can work in a place that should be a supportive environment is beyond me. Average hold time when you call is at least 20 minutes no matter what your call is in regards to — scheduling an appt /​paying a bill /​etc. and don’t worry about leaving a voicemail for the receptionist because they can’t be bothered to return any calls. If you can tolerate shitty admin, know that the doctors here are wonderful and I probably would’ve continued to come here if it hadn’t been such a hassle to get through reception.

RUN… unless of course you like being treated like an inconvenience with more than a dash of rude. Admin staff is TERRIBLE. I’ve been to 3 offices in this group, and every single desk person I have dealt with should be ashamed of themselves. They’re providing support to people who have a mental illness, a little compassion, patience, hell, just some common courtesy would go a long way in helping with the healing process. I did like my therapist Christina Morelli, and have to say that I felt the care she provided was top notch… but she left the practice. For good reason I’m sure. The psych I see, well, I call him Dr. Douchbag for a reason. All the guy talks about is himself and his inane theories. He has been signing my scrip for my antidepressant which is the only reason I continued to see him. Apparently its been a while since I’ve seen him and I’m no longer a patient in their system so they’re forcing me to go through a new patient appointmentt, fill out forms so that they can get a higher insurance reimbursement because I’m «new.» What a racket. Stay away from this place if you care for your mental health.