Rancho Santa Fe Security Systems

Got a false sense of security with RSF. When communication would go down between the house and RSF, they had no idea. They never alerted us, when we called to inquire, they never responded. When we cancelled the service, no refund. When the alarm would go off, no alert. When we asked, they said the alarm had to be going off for a full minute. Really? A lot can happen in one minute. When we purposefully set the alarm off for a full minute… No response. When we call to speak with a certain individual, they are away from their desk and it takes all day for them to respond. Not the type of service I want protecting my home and family. They are prompt however on debiting your bank account for payment. I recommend testing your system often to verify, and note the response you get.

We’ve been customers of Rancho Santa Fe Security for years for my home. On the plus side, when we make a mistake and open a door without shutting off the alarm, they call immediately. They are friendly and professional. However, on one recent occasion the alarm went off in the middle of the night. Scared us pretty badly. I turned it off and they called, as they should. But then, I asked them what I was supposed to do as the home owner. They didn’t really have any advice. Check my house? Send a guard? Call the cops? How the heck am I supposed to know? Creeping around the house wondering if I am going to run into a group of burglars is not my idea of fun. It seems to me they should have a standard answer and tell me what to do. They are the professionals, not me. I tried to schedule someone to come out and check out my system in the daylight and they told me to call during business hours. I called and they said they were booked for a couple days. Really not sure what to think about them now. Not feeling all that secure.

We have been using RSF security for the past 4 years for our 3 retail store locations and have just been thrilled with both their service and their reliability. We’ve had maybe two occasions where the alarm was triggered and we got a phone call immediately to check if police were needed before they were called. Extremely personalized service and at an affordable price and with none of the extra headaches of false alarms that I’ve experienced with other alarm companies. Highly recommend as a business owner.

After using the impersonal services of a national company to monitor our home security system we switched to Rancho Santa Fe Security Systems without regret… we love that «hometown feel» combined with friendly customer service, competitive rates and knowledgable service consultants. We sleep well at night and know that our home is secure when we are out of town. Overall, our experience with Rancho Santa Fe Security has been nothing but positive and we highly recommend their services.

I have been a client since 2002. Even had an actual burglary. I was called and the police were at my home before I was. Rancho came to my home and fixed the system that the burglar had slammed off the wall the same day.
I highly recommend them. Now I am a single mother and I sleep well at night knowing my alarm is on every night.

Have been with RSF Security since 1993 — in two different homes. Trustworthy, great service, and pleasant to work with.
If that alarm goes off for any reason, the phone is ringing to check on me within 60 seconds. If armed response is necessary, they are here in a jiffy.

Watch what you sign very carefully. Automatically renews even if you call to cancel.
Then difficult to deal with — expensive too.

Not recommended. Overall, very unprofessional and rude to deal with.

I used to use a nationwide alarm system monitoring company but then I found out that they were not doing any monitoring and still charging me. A friend recommended Ranch Santa Fe Systems because she liked the service and that they were local. I had them come out and sure enough the tech was personable, answered my questions and got me set up. I like the fact that when I call I get a real person and I know they are sitting in an office in Encinitas not in some data center in Ohio. At network meetings I have met one of the owners and she is a nice and friendly as it gets. I made the right choice and there prices are good too.