ZIA Women’s Shoes

This place is a rip-​off. Boots that are a year old, full price. Even the box was dusty!

Great shoe selection! Plus accessories! Very cute boutique!
Ladies check it out!!!

Don’t expect to return your shoes for a refund. I was not warned by the clerk that I would not be able to return the very expensive shoes if they didn’t work with my «mother of the groom» dress. I had not even had them for twelve hours and had the receipt. The owner said it was because they were a boutique. Nonsense.

I came in here looking for a pair of Bartolini’s and found them! I was so happy because before coming to Zia I looked in at least 5 or 6 other stores. Not only did I find the shoes, but I was delighted to find lots of really unique clothes. If you’re looking for imported intricate pieces then this is your place! I’ll be coming back here often.

I will NEVER shop here again. Which is a shame because they have a nice selection of shoes… but don’t believe a word they say to try to entice you to buy! My mom bought a pair of shoes that were a little too big but we were going to add a shoe liner to them and try to make them work. The salesperson told her she could bring them back for a store credit if she got them home and decided they were too big. We took them back for a store credit (which we were going to use on the spot) and we’re told they were non-​exchangeable, non-​refundable, FINAL SALE because they are on sale now. They wouldn’t even give us the sale price. We left the shoes there. My mom is terminally ill. A little grace would have gone A LONG WAY. To the management: It’s not about dollars. It’s about building relationships and doing the right thing. What a shame you fell short on both counts.

I will never buy anything from this store again. I got a cute pair of booties for Christmas, but they were a half size too big. I promptly went to exchange them, but they didn’t have my correct size. I asked if they would be able to contact the vendor to see if they could order my size, and the sales associate assured me she would ask the owner and get back to me. No one ever got back to me. I also called but again, no one got back to me. I returned to the store a couple weeks later and told the associate what happened and she told me she would email the vendor and see if she could order my size. She called me back the next day and said that the vendor did not carry that shoe anymore, and that not only would she not refund me, but also could not provide me a store credit. The only thing she could do for me is let me exchange the shoe. Unfortunately, there was nothing in the store that appealed to me. I told her I was not happy with that and asked her if she could have the owner contact me, and again, no one has gotten back to me. I am now stuck with $ 155 booties that have never been worn, and I will never wear because they are too big. Very disappointing. Worst return policy ever! Note, I probably could have returned the shoes or gotten a store credit if someone would have gotten back to me the first time I contacted them.

I am NEVER shopping here again.
A couple of weeks ago I stopped in here looking for a pair of black flats to replace my go-​to pair. While not having anything I loved in that dept., I did try on a pair of gold flats that were super comfortable. The sales lady’s insistence that I could wear them with everything convinced me to buy them, though they were pricey.
Well, I wanted to love them, but two weeks of putting them on every morning and then ultimately going with a different shoe made me realize they were not shoes I was going to be wearing often, and I decided to return them.
Buyers beware! When I tried to return them (about 15 days after purchase), the sales clerk apologetically told me that the owners refuse to allow her to accept returns after 10 days. When I looked at the receipt, I noticed it was on there, but I had misread or assumed a 30 day return policy. Flames. Flames on the side of my face. To be unable to return a completely unworn pair of expensive shoes is infuriating. The sales clerk was kind, but assured me they would not accept the return. And apparently even within the 10 days you do not get refunded, just store credit. I’m sorry, but to anyone out there who has bought a pair of shoes in the store thinking they’ll go with everything only to find out they were mistaken? THIS IS NOT YOUR STORE.
I’m definitely never shopping there again and am going to be warning all my friends about this terrible business practice.

I think this place is a new gem for our town! They have an amazing selection of shoes and brands I have never heard or seen before (at Nordy’s for example) and their employees were very enthusiastic to educate me about the store, the origin of the shoes (Brazil /​India). They seemed to like working there and the environment was welcoming. I had a wonderful experience and I have a new favorite pair of shoes.
P.S
They sell Chan Luu :) :)

I have shopped at ZIA a couple times now. I am impressed with their unique selection of shoes and other accessories, however I am highly unimpressed with their management. I met a nice young lady named Brenna (I believe thats what her name was) and she was very sweet and helpful. She showed me these Melissa + Jason Wu flats that were absolutely adorable and could be worn in the sand and at the beach. I met the owner who was not too friendly. Maybe he was having a bad day or something, but both times I have seen him he seems upset or frustrated about something. Overall not a great experience. I will probably continue to shop elsewhere… You can go to Nordstrom Rack for a much higher level of customer service and lower prices.