Centennial Non Emergency Medical Transportation

They used to be OK, but they have new administrators who increased their price 40% from one day to the other. Its cheaper for me to take my dad to the doctors by renting a van then using them. I no longer want to deal with these people.

Was driving myself to an appt at UCLA on Wilshire, when this driver of Centennial crossed over 2 lanes, sped through traffic & scared the crap out of me. I don’t like to be negative, but if you work for a medical TRANSPORTATION company, shouldn’t you drive safe? Just a theory! Plus, the companies name is all over the van so you are representing them when you are in that vehicle.

I work at a Level 1 Trauma Center in Los Angeles and I just encountered two EMT’s from this company. I ran into them trying to use our public elevators to get pick up a patient. They had even parked their rig at the front valet area. Hospital protocol dictates that patient transport should not be conducted through public areas as could constitute a HIPAA violation. The staff elevators should be used. When I finally got them to relocate to the ER ambulance bay (the proper entry point), I asked them if they needed directions. They gave me an obscure room number that does not even exist in our facility. They showed it to me as an email on their personal phone. After determining the name of the patient and locating her proper location for them, I escorted them to the unit. I waited for them since they said that they could not remember how to get back. A 5 – 10 minute patient transfer (including report from the RN) took 20+ minutes. Watching them, the patient’s nurse and I were weirded out. This was the first time we had ever seen a transport team that did not have professional work attire. Their «uniforms» if you can call them that, were very shoddy. One of the EMT’s did not even have pants that fit him. Whenever he bent down, we got a full view of his underwear as well as his ass crack. Incredibly unprofessional. These guys were not even properly groomed! ER staff who encountered them did not even realize they were EMT’s; they thought that they were part of an outside maintenance crew. As an EMT, I am shocked and ashamed on their behalf. Being on the basic level of the Emergency Medical System, we EMT’s, struggle to be taken seriously in the medical system. EMT’s like these are the reason why we are not.

I love this company! Their drivers wear uniforms, do not smoke, are extremely friendly, and are trained in CPR and First Aid.
The vehicles are very clean, smell great, and in tip-​top condition.
They know how to transport people who are in need of safe and reliable transportation anywhere they need to go — whether it’s to a medical appointment, hospital discharge, shopping, family outings — you name it.
Whether you are in a wheelchair, walker, or gurney — you can get the BEST care from this company.
I wish they had a branch in Ohio where my parents live as they would be my top choice.
And the best part — their prices are very competitive.
I’m so glad to know that I can always call Centennial when I need their services.
I refer my friends and co-​workers to their firm all of the time.

Centennial NON EMERGENCY Medical Transportation is A-​Okay. During my Father’s stay at Berkley East Convalescent hospital where he was recovering from hip replacement surgery he had been left a note on his hospital food tray indicating that he was scheduled for a followup surgeon’s appointment. When I inquired with a nurse at the convalescent hospital how I was suppose to transport my Father to the appointment she indicated I could either hire a NON Medical Transport company or I could simply borrow a wheel chair from the hospital and push him four blocks to the doctor’s appointment. I opted to hire a non medical transport company and asked who I could hire? She stated that the hospital had a contract with Centennial NON Emergency Medical Transportation and that she would call them for us.
On the day of the appointment everything went wrong. None of the caregivers assigned to help my Dad had any knowledge of his appointment. As I am helping the caregivers get my Dad dressed the driver from Centennial shows up five minutes early. When he saw the chaos going on he politely inquired if this was my Dad’s first time staying at a convalescent hospital, I replied yes. He was very polite, respectful, organized and showed me step by step what needed to be done. We stopped at the nurse’s station and he requested the patient records for my Dad and informed the nurses and doctors he was escorting my Dad for a follow up appointment at the surgeon’s office. The nursing staff and doctors indicated that they weren’t aware of any appointment scheduled so they needed time to locate my Dad’s records. Five minutes later we were given the records and we exited the building. Once we arrived at the building where the appointment was scheduled the driver wheeled my Father into the doctor’s office lobby and then handed us his business card and said «call me when the appointment’s over and I will be back to drive you back to the hospital.»
After the appointment I called the number and within thirty minutes the same driver showed up and drove us back to the convalescent hospital. He wheeled my Dad over to the nurse’s station and announced to the nurses that the patient had returned from his surgeon’s appointment and would be returned to his room.
That afternoon my Father and I were shown more professionalism (e.g. courtesy and compassion) in the small amount of time we spent with Jorge, the driver compared to the the two month long robot like behavior shown to us by the Berkley East Convalescent Hospital staff.