CVS

One of the only locations where employees always greet you upon entering and manage to find YOU to see if you need any assistance, rather than having to chase am employee down.

Zach is really friendly and knows how to hold down the fort. I feel welcome when I come to this location. Thanks for hiring smart people.

Updating my review because they’ve been SO much better about everything lately. They’ve hired new people and the phone lines are more effective!

The Five Stars I am giving this CVS is for Staci! In my last review I mentioned I was helped by two lovely ladies but only got one of their names… Well, i went in earlier today to get a couple make up items and was helped by the same associate. She is actually a store supervisor (shift supervisor) i noticed her greeting everyone with a smile and a friendly
«Hello., how you doing. Welcome» so thnx again Staci for ringing up my items and asking if I had found everything ok. Like a mentioned in my last review gret customer service begins with a smile!

Super cool store — had fun exploring the makeup area and also purchased some gaming gift cards. I wanted to leave a nice review for this location and approached an employee, Staci, to ensure the location on Unilocal was the right one I was leaving a review for. She was extremely rude and said with an attitude, «There are several stores on this road.» and walked past me without addressing my question properly.
Still giving 5 stars because our cashier, Zach, was exceptionally cheerful and assisted me in finding the proper location on Unilocal so I could write this review. Left the store with a smile!

Rude staff, constantly understaffed. They are in a very busy shopping center and there are always customers in there. The staff is usually unfriendly and not helpful at all. They will yell at you «Welcome to CVS» when you walk in the door, which is rather annoying when they have to stop ringing up your stuff to say hi to someone else.
Every cashier I have ever had to check out with always seems like they hate their jobs. Look, I know that working retail is not fun, but when the customer is smiling and saying Hi, don’t glare and grumble under your breath. Every time I leave there, I am in a bad mood. Walk in all happy, leave pissed off. Won’t happen again though, I’m never going back! I would have complained to a manager the last time I was in, but he was too busy on a call with another manager (laughing and joking about another manager) to bother helping the 8 people in line behind me. Oh well — their loss. Not Mine!

I’ve always had great experiences with the pharmacy at this CVS location… always! FAST, efficient, high quality customer service, very friendly. I’m especially grateful for the Pharmacist, Sara Janashvili. Her professionalism, kindness, knowledge, intelligence, and helpfulness are exemplary. She’s very knowledgable about insurance as well.
Also can’t forget to mention wonderful Rodney! He’s the sweetest, so caring, helpful, friendly, always smiling. In fact, I am so impressed with this location I actually called the CVS 1 – 800 # to express my gratitude and give these hardworking professionals rave reviews for being so awesome. Have to give credit where credit’s due. Best CVS thanks to the best pharmacy staff!
**as other customers have mentioned in reviews, Zach in the main store deserves many kudos too! Always welcomes customers when they walk in with a warm greeting and is fun, friendly, & professional at the register. He knows his stuff and is pleasant to interact with. I’m afraid I don’t know the other store staff members by name, but they’re all equally courteous, helpful, and fantastic too.

Zach is one of those employees that really seems to care about his job and the customers. When he greets you, it’s not some idle «welcome to CVS» that he’s mumbling blindly into the air. Zach looks to make eye contact and, when checking out, genuinely cares if you got the help you needed. He’s always a pleasure to see

Matt the manager is the man! I believe it was his day off (Christmas) and the store was packed because Ralphs was closed. Matt worked the cash register and was very pleasant.

This place is not well managed at all!!! When I walked in I found what I was looking for and went to the coupon center to print coupons. After typing in my information, which took so long because the machine had a delay, the screen froze. I decided to live without the coupons and got in line anyway. There were 2 cashiers and I was waiting in line for what felt like forever because the woman in front of me was using a credit card with a chip and their chip reader was not working properly. The cashier had her try different cards and nothing was working. I finally decided to get in the other line because it looked hopeless. When I went into the other line the cashier that I left had a smug look on his face and said «you left my line and I just finished.» I continued to wait in the line I was currently waiting in with the other cashier and low and behold the person in front of me had a credit card with a chip and the chip reader wasn’t working! I only had 2 items and I was ready to pay in cash! I was on my lunch break and didn’t expect to spend 10 minutes waiting in line! I left my items on the conveyor belt and walked out to go back to work! What a waste of my time! I have never seen a store so disorganized and technologically challenged!!!

Very unprofessional & rude manager. I received a coupon from the N. Hollywood store for a purchase & could not wait to use it. A girl manager with glasses was very rude in using the words as if I was using someone else’s CVS’s card as a credit card. Very big difference. The guy who helped me should of been the manager. She had poor customer service skills. Next time I will ask for her name.
The location is large & convenient since theirs a Ralph’s as well.

The absolute worst excuse for a Pharmacy, ever! I went to this CVS because they are close to my house and close to my Doctor’s Office. Now we have all had bad service at one time or another, for people do get busy at their jobs and everyone is in a hurry, and the establishment may be understaffed. These types of things happen, this I understand. But my experience at this place can lay claim to none of those excuses. This is the first time I felt obligated to write a review, so I am not one of those people who are never satisfied and just vent and complain. I am sure you know the type. This review is for the Pharmacy only and not the whole store. I am a 65 year old man and I have horrible pain, the source of which has yet to be discovered. A pain so great that you actually have no life without some type of medication. I am sure some of you unfortunately know exactly what I am speaking of. The lady Pharmacist, I wish I had her name to post, was extremely rude and short with me. Then she actually lied to me about the meds I asked for and told me she did not have them. Lied! How do I know this? Because when I asked the checker to speak to the Store Manager, he told me! He then told me she would not fill my script because she doesn’t know my Doctor. What? Does every Doctor have to go to CVS and present their Resume’ and Diploma to every Pharmacist? As if. Then she proceeded to call me a liar, and accused me of being a drug addict! What? Mind you this was the first time I had ever tried to fill a script there. I was humiliated and belittled and I actually feel like suing this place. I will never visit this store again, ever and I would caution anyone else to never go there either. I had a valid script written by a Columbia Grad, whose has been in perfect standing with the Medical Board of California for over thirty years, and they refused me my medication. My Doctor is right down the street and they even refused to call him to verify my Prescription. What? This Pharmacy is a disgrace to the Medical Community, an absolute disgrace and should have their DEA license revoked. Members of my family hold high positions in government, I am not stating this to brag, I am stating this because this Pharmacy doesn’t realize who they have embarrassed. I will pull every string I can in Washington to have this place reprimanded or at least fined! I will also do my best to have the Pharmacist’s license revoked. I am serious, that’s just how mad I am. I recounted the story to my Doctor and he was livid beyond belief! He suggested I go to Walmart, a place where I have never been. So I walked in, gave them my script and ID, they said thank you and please come back in 30 minutes. I did, paid for my script, they asked if I had any questions or was allergic to anything, they gave me my meds and I left. OMG! Somebody actually knows their job and how to perform it! Well done! I’ll be back and never, ever go to CVS again for as long as I live. You shouldn’t either. At this point I do not know what I am feeling, anger or humiliation, it might be both, but at least I am no longer in agonizing pain.

Never coming to this location again. They don’t honor coupons which is strange for CVS because I’ve never had this issue at any other location!

I like the pharmacy. And the fact this cvs is big. HOWEVER, the ratio between size of the store and the amount of workers are a bit disproportionate.
There are only two cashiers at this cvs which tbh I don’t mind, just an observation.
The reason for my low review is bc of my recent experience with the photo section…
Firstly, bc the photo area is in the VERY back of the store there’s no one ever manning that station. You have to go to a cashier and ask them to get someone to help you there. They are also quite disorganized in that area just from looking at it.
LONG story short + a tip to people that are very impatient, if you need help getting your photos don’t ask Shannon. Shannon is pretty incompetent at her job or she just doesn’t put in real effort to look for your things, .but she seems like a nice person.
The reason I didn’t give 1 star is bc the rest of the workers are very friendly and extremely helpful. Especially Jason and I think the girl’s name was Zeluma? I loved them.

Love coming here! It’s big has many things and the employees are so nice and always asking if I’m finding everything ok. It’s in a convinient plaza just because chase is there and so is starbucks. Having starbucks right next to it is a plus!

Understaffed and confused when it comes to insurance. I think this is more of a CVS problem than just this one store in particular. After being told that they could not take my insurance I called my HMO the next day and he got it taken care of in about 30 minutes. My insurance is now in there system so there should not be anymore problems. We’ll see!

Wow, I am really surprised about the poor reviews and problems posted with the CVS pharmacy! And this is only about the pharmacy and only my experiences.
I changed from Ralph’s Pharmacy on the other end of the same parking lot because Ralphs was under staffed, often did not have basic medications on stock, and the last straw was when I was over charged $ 753 over several months by their brain dead prescription assistant because she did not know that she made an on going error in billing and then commenced with excuses instead of graciously saying «I am sorry». I did not know about the problem until they asked me to pay $ 123 for one prescription which I knew was just a old generic $ 5 co-​pay. I had to go through hoops to get my over charges refunded to me. So I decided to walk over to CVS. This is what I found:
1. Their prices are less then Ralphs – both for non formulary drugs and about 20% for covered drug co-​pays. I do not know why as it is the same Medicare Part D plan.
2. I have never had a prescription that CVS did not have on hand.
3. The staff working at CVS has always been about as kind and courteous as you could hope for. Sometimes, if somebody is on lunch break, it takes a few minutes more but that is no different than any other pharmacy.
4. I was required to take a special drug that is covered under Part B of Medicare. The billing procedure is different for Part B than Part D. I checked with Walgreen, Ralphs, and Costco and none of those people knew much about Part B covered drugs. They just said something like «bring in the prescription and we will try to figure it out». The staff at CVS immediately knew how to bill Part B drugs and with Part B supplement, I paid nothing.
5. So why the four instead of five stars? Parking can be limited and there is one pharmacist who, when you ask a question, will not let you finish your question and answers or says something that has nothing to do with what you are asking due to not letting you finish. A very nice person but lacking in communication skills. Not a big problem but annoying.

Understaffed most of the time. They have multiple registers but no one there. I had to request someone to help me at the photo center. Which by the way sucks… save yourself some trouble of looking at poor quality prints and get your photo needs done at costco.

Really not the best location. Not enough employees working here. Those who do don’t know about anything about what they sell. Employees are rude. Not a lot of parking. It’s in the same lot as Ralph’s. Had another bad experience at another location. Cvs is just a bad chain. However they have lots of coupon offers when you get a cvs card.
Prices are a little high on some products. Get the cvs brand its cheaper. For drinks and snacks you are better off going to Ralph’s.

Take my word for it, AVOID THIS STORE.
Bought an item here and when it did not work I came to return it, with a receipt. At the front I encountered a large female employee who was rude, condescending and tried her best to cheat me. First she told me she could not read my receipt so she was giving me ½ of what I paid, than when I asked for a manager she was very rude and talked over me when I tried to talk to a manager
Well, the supervisor could read the receipt and returned my product all while she continued talking over me.
I was there on Saturday evening about 7:45 pm so if cvs wants they can identify this woman and send her packing. For now you would do far better with going to Rite, in fact I will tell everyone to pull their prescriptions out to another pharmacy just so they can avoid this type of an attitude.
CVS, a chain that just does not care