DermaBare Aesthetics & Laser Center

I have a number of sessions left at this place and cannot figure out how to contact them/​who has my information since they closed without any notice! If anyone figures anything out, I would love the information!

I purchased an extensive package close to $ 3000. They closed and did not notify me about it at all. I had moved from southern california for school. I have many sessions left. The new location at Wi-​ho laser in sherman oaks says they do not have my file. They directed me to the previous business owner Matin Ashooriyoun with phone number 415−341−2878. He has since disconnected that number. I had a conversation with him on Facebook.
He claims he is not the previous owner and hasn’t worked there in years and doesn’t know what’s happening. I highly doubt that! I plan on taking legal action. You can contact me at
if this has also happened to you and you wish to take legal action against DermaBare.

I had gone to them before and i purchased 400 $ of a package and then they closed, never contacted me, and so basically stole my 400 $? can anyone tell me how to contact them so i can get my money back because i never used what i bought yet because it wasnt time to use it yet. is there any way to find these people and make a police report this is theft! i want to take them to court. no only did i do many sessions with them for laser hair removal nothing worked at all. not a single hair went away and i have black hair so it should have worked fine. but they also stole this money from me and i want it back! does anyone know how to find them

Closed down and took my money

Update: after leaving a bad review, Dermabare refused to serve me anymore and said they would give me a refund for my remaining treatments. THAT WAS ALMOST 9 MONTHS AGO! They only way they will give it back to me they said is if I remove my negative review… unbelieveably horrendous business practices here… This is not over eyt

I bought 6 hair laser sessions for my underarms. Last time I went was 4 months ago.. I have had three sessions and other three still remain but when I called today to make an appointment .it says that the number is disconnected. I am so bummed !!! :(:(

I love (d) DermaBare, until they disappeared with paid remaining sessions left on my account.
How could they not let their customers know they are no longer in business??? I called their sister in Mission Viejo and they said they are not affiliated in any way… whats up with that? It says so right on the website.
I did not have an issue with their service, and the results were actually great! Disappointed I will not be able to continue with ‘treatments’… one front desk woman was very pushy, but the rest seemed like high school girls stuck at work not amused to do anything in particular. Oh well, worth the annoying hassle for ten minutes after seeing results.
Annoyed that I tried to call to set up one of my last appointments, and the phone number no longer works, etc …
I knew they were having issues, and that they were trying to get new staff and get rid of the employees they thought may have been stealing (as some other posts mention misquoting and pocketing of money), but I had no idea how close they were to being out of business or I would have called sooner :/

WOW never have been so disappointed! Had just bought a Groupon for laser sessions and the place shut down without ANY notice to their clients. When they were up and running, they had horrible service at the front desk. ALWAYS trying to sell you something. JUST HORRIBLE.

They should get NO STARS!
I had been a customer for over a year and spent $ 1500 on laser hair removal and still had a few treatments left (equal to a few hundred dollars) and they are CLOSED. GONE with my money without any explanation or notice. I called several times and left several messages and never heard back so I went today in person and they are closed for business. If anyone knows what is happening or how we can get our money back, please let me know. Thank you.

I normally don’t give reviews… good or bad but These guys are terrible! Every time I am there they are always more interested in trying to sell me another package. They have had me sitting there waiting for my 10 minute appt. over 30 minutes but today when I walked in 1 minute late (per my iPhone) they had already taken someone else and then proceeded to lecture me promptness… HA!
Then they wonder why I will never buy anything else from them and am going to one of their competitors for future services

Stay away!!! so I bought a groupon last week and got microdermabrasion for 35 and if I liked it I would have bought a series, Giselle the lady said I need so much stuff done, botox, peels then she said injectables everywhere, i’m 21! wow I walked out feel in so ugly, she basically put a mask on me and left the room for 10 minutes, I told her I’m interested in some products and she was so pushy and mean, I could have referred so many people to this place, the owners should really sit her down and have a talk with her, and the half ass facial was horrible as was not worth 3 bucks, and at the end she handed me a tip envelope and the said take my business card, I trashed it right away, what kind of tip was she expecting? I did give her one because she was following around, never again. The owners should change the name and get rid of her unless she changes her was, so unhappy.

Horrible, unprofessional staff. No one is supervising the nurses! They lied about the groupon, stating taking my makeup off was the facial even though the Groupon includes exfoliation, extraction, mask, moisturizer and serum… Nope none of this was done. Never going back again!

I wish I would have read the reviews before buying a groupon for three microdermabrasions.
The facility is in a nice location with easy parking (free valet). The receptionists were rude each time I called and every time I arrived for an appointment. The business seems disorganized and the receptionists seemed to lack customer service training. The microdermabrasions are scheduled back to back so if someone runs a little late the technician will be in a rush to make up the time. My first microdermabrasion felt rushed and I was on time (lady before me arrived late). My next two were very pleasant. I was happy with the results.
Will not be returning to this business do to the poor customer service. There are plenty of medical spas in the area. No need to go to one that makes its customers feel uncomfortable.

Stay away! They used to be great, professional, thorough. A real dr would see you. Suddenly, they change change staff all the time. Girls speaking in Farsi, rolling their eyes at you is a perfect description, like another Unilocaler said. The last time I went in, I had a cracked out version, blow-​up doll, Kobe Bryant’s wife look alike. She was SO RUDE to me. Attitude «like, uh hello, like oh my god, I been doin this for four years ok!?» She was fast and unfocused and now I have one eyebrow higher than the other. Also, two workers came in to service a machine in the room DURING MY SERVICE. Stay away from this place.

I had a very nice experience during my hair removal treatments, so I decided to update my review and let everyone knows about the best services they can get in this place.
The receptionists were always very nice and helpful as was the nurses who did my treatments.
They make you feel extremely comfortable, the facility is clean, and the staff is informative and friendly. On top of that their lasers truly are NEW!
Always has some kind of special each month so that’s a nice.
Love this place as I have recommended my friends and they love it too!

RUN dont walk away from this place!
They burnt my skin and are trying to say it was my fault. The staff is incredibly rude and will take every opportunity to laugh among themselves about you. This place is the worst Laser Hair Removal In Encino and maybe all of Los Angeles.
The front desk will always promise call backs by managers that never happen so dont bother trying to get help. The pricing here is similar to a used car dealership where they will raise the price if they see you have a nice watch on your hand.
Warning about getting packages, the first appointment is always easy to set up because they are trying to get your money but good luck trying to set up your next appointment.
The front desk staff and the owner are unreal, they will do what ever it takes to make sure they save a penny.
DermaBare Aesthetics & Laser Center is a bust and i wish i could give them 0 stars!

DermaBare.
I have enjoyed various services at DermaBare, and have had absolutely no complaints about the LVNs that run the laser hair removal, or their estheticians. All of those individuals have been great, and provide quality service. DermaBare has also been great with their groupons! Great value!
I do, however, have a major complaint about some the receptionists. DermaBare needs to learn that in order to keep their customers coming back, the front desk girls need to be warm and welcoming. Instead, a few of them are rude and arrogant. They make comments suggesting that you need to work your schedule around DermaBare, then they roll their eyes when you tell them you have a job. Really? Even their calls to confirm your appointments are rude. Isnt the first rule of their profession to smile and be nice? Guess they skimmed thought the customer service handbook and skipped that one.
Then there is the microclub. They love selling this! $ 35 a month for microdermabrasion sounds like a great deal! They will tell you that you have sessions left, then schedule an appointment for you… How nice?.. Nope. When you’re done with your session, they’ll tell you that it’s $ 35. I guess if the receptionists are ruining their reputation, they may as well make a few extra bucks on the people who’ve stayed.
Honestly, I’ve read the reviews and I disagree with some of them. I really like the professionals who work there. They’re kind and knowledgeable about their services… But when my groupon runs out, I won’t be coming back… The customer service is terrible; they do try to get as much money as possible out of you.
Most importantly, I don’t need to spend my money just to have a condescending receptionist make me feel unwelcome.

I had a horrible experience with them. Must agree with all those negative reviews about unprofessional, not quite knowledgeable and «trying to sell everything they can» staff.
To begin with, I bought a Groupon for Six microdermabrasion treatments, and it was SO hard to get an appointment… They didn’t have anything for my schedule and when we finally arranged something, they cancelled it and never called me back to reschedule (as was promised).
My 10^th try to schedule it again was successful and I got my appointment after like 2 months waiting. The appointment itself was so terrible that I don’t even want to use my Groupon for 5 more procedures anymore. Don’t waste your money and nerves here!

Bought a LivingSocial deal from here for a couple of treatments. Needless to say, I don’t even want them anymore after what a horrific experience I had. First, I was BURNED during my laser treatment. Secondly, I was CUT during it.
I promptly asked if I could at least receive a refund for the remaining treatments I had left and they actually said there was no way they could provide these refunds! Excuse me?! DermaBare is completely shady. I will definitely be reporting this incident!

I, along with several other reviewers, went to DermaBare with my Groupon in hand. I knew I was getting a good deal and felt a little worried that they wouldn’t give me service as good as other customers because I hadn’t spent nearly as much as much as the other people there. However, I was pleasantly surprised when I had my consultation with Lily, one of the managers. She was so thorough and spent a lot of time with me answering my questions. I was able to make my first laser treatment appointment for the following week. They even offered me another set of treatments at the Groupon price because I would really need more than just the three treatments I paid for. I also upgraded one of my treatments. I felt confident spending the extra money upfront because they had already made me feel confident about my experience there and I felt they would do a great job.
I had my first treatment with Robin and she made me feel totally comfortable and it was done so quickly. I was expecting some pain, but even in the most sensitive areas, the treatment did not hurt — maybe I have a high tolerance, but it really did not hurt at all. Overall, the place was clean, calming, professional and worth the money. I would recommend this place and the laser hair removal treatments. I am taking a friend there next week who is a little nervous, but really wants the treatments. I know she will have just as great an experience as I did.