Encino Urgent Care

Terrible staff, dirty, and don’t follow health code or business standards. They also request money before the doctor sees you. Terrible experience, never going back. Horrible service and attitude from the woman behind the front desk, which is a terrible first impression.

Omg please read before you go. I didn’t but i wish i would’ve. This place so so unclean. There was no one waiting once i got here, i waited for 30 min just to go in and wait for another hour for the doctor to show up. Once examination was done doctor said ill be back with your prescription. Then he doesn’t come back, i personally had to ask twice how long it would take until about 20 min waiting he says go up front. Horrible staffing. Never will go back

Don’t go here! Bad service, long waits, shady doctors and a definite language barrier. This clinic looks set up to treat poor Farsi speaking people only.

Worst service sat for 2 hours to have the staff and doctors walk by the room over and over again dr had the wrong chart

Do not go here! Not clean, staff does not adhere to normal standards of care.
There’s definitely a language barrier so if you don’t speak Farsi you might get frustrated… or maybe the doctor doesn’t listen!!! Since I don’t speak Farsi I cannot tell you if the problem was just language.
I got a major toe infection but didn’t notice because my nerves are damaged from an accident. I said this twice before showing him, after I had explained it to the nurse as well. He first saw it and said «why you not go to doctor when you feel pain!?»…ok let me repeat… nerves damaged… no feeling! «so when you feel this pain you should have come to doctor!»…LOL…so I laugh now but at the time I got so frustrated! I started crying I was so frustrated so my husband even had to tell the doctor I had no feeling and kept trying to explain what happened to me.
I ended up knocking/​tapping my foot on my other shoe and wall to show him I had NO feeling… well my skin was so thin it just fell off… no joke! Started bleeding like mad.
Nurse did NOT put gloves on! Didn’t clean it! Just put a gauze wrapped around my toe with tape. Then gave me antibiotics prescription and recommended an MRI. I’ve had plenty of those… but thanks for the advice. Omg.!! My mom who’s a real RN cleaned it properly and bandaged my toe professionally with sterile gauze.
The exam table had rips in the plastic so blood and God knows what else seeps into the cushion… disgusting!
It was such a traumatic experience… please go elsewhere for medical care.

Run far from this place. Worst medical experience of my life. The ethics in this place leave much to be desired, I’ll just leave it at that.

This place is terrible! I made an appt for my son with a fever; we sat for over an hour waiting while he was feeling awful and they took patients who were there for Botox, acupuncture & other cosmetic procedures! They didn’t weigh him, they took us in an office with a desk and chair not an exam room, they didn’t check his ears or anything! They handed me a prescription but didn’t give me a diagnosis until I asked! They cared more about seeing those people versus my sick 4 yr old! This place shouldn’t be in business if they aren’t going to actually help those in need not those who want! I will NEVER go here again!!!

Dr Hikali is the best.

ZERO stars!!! Do not go here. My mother came in from out of state and fell ill while she was here. She is not one to go to the doctor because she IS a doctor. The doctor here completely ignored everything she said and the staff was highly inappropriate. Avoid it if at all possible.

This article states it all. Doctor is nice, but this place is not in the business of helping people.

I had a terrible experience with this clinic and doctor. I advise everyone avoid this quak.

No gloves anywhere. The place is pretty dirty. The main ‘nurse’ was fairly rude. I got a shot in my rear end and they left the door open so everyone passing by could see me. There’s a lot of older men gathered there that seem to be discussing business that has nothing to do with medicine. One silver lining was that the main doctor seemed to be fairly knowledgeable. But again, NO GLOVES anywhere.

This place is good if you need urgent care hence the name implies. I cut my fingers, but this was only place around my area that is open. The doctor stitched my fingers, and he knew what he was talking about. yes he has an accent, but who cares, I dont go to his office to hold a talk show.
the only reason I got 2 stars is, the nurse who was putting bandaid and gauge around my fingers didnt wear a glow (my fingers were all blood).

This place reminds me of one of the places the Mafia goes to for emergency care in the movies. Old doctor, a bit past his prime, but still good enough. The place is a little dirty, but still passable for a medical facility.
He’s fine just fine.

It took forever to be seen and there was hardly anyone there! The doctor doesn’t know what hes talking about — said I was fine, and a week later I landed in the ER. Don’t waste your money and risk your health on this urgent care… there are several others in the area.

All I needed was a simple vaccination, but when I asked if they did vaccinations, the receptionist looked at my blankly and asked what a vaccination was. I told her it was a shot. She nodded, told me to wait, then shut the little, frosted glass window in my face. Long story short, I waited. And waited. And waited. Two patients that entered the office after me were seen before she even gave me my paperwork. While I continued to wait, two more patients that arrived about an hour after me were also seen (and who were also disgruntled at their wait times). I talked exclusively to nurses and receptionists, and they were unhelpful, impolite, and almost aggressive. And by golly, it was like they had never seen an insurance card before!
After two magazines and a good chunk of a novel, I was seen. I was weighed, measured, and shot in the arm with a needle within three minutes. As I left, I past a series of lovely young women, doing absolutely nothing, just chatting with each other. Well done ladies, very efficient.
The place was clean, and I have no comments on the doctor, but every person I dealt with was incredibly unpleasant, inefficient and didn’t seem to understand much of anything I said. They couldn’t find me in their records (after I left I found out it was because they misspelled my last name) and I am absolutely not going back.

Been here twice now. Once for myself and once for the hubby. This place is clean and nice. Dr. Hedvat is friendly: just make sure you ask him to repeat things because he does have an accent. Or ask the nurses to confirm everything.
Just the perfect place to go when you have an emergency or a pain that’s bad, but not so bad you have to wait at a hospital for hours and hours.

Look, Urgent Care facilities suck. There’s no way around it. So all of these reviews below are probably a given. You don’t go to a doctor’s office because rivers of red wine flow freely and they make the best vegan tiramisu your best friend’s boyfriend has ever had; you go because you feel like you’re going to die, you’re bleeding profusely, you’ve just lost a leg, et cetera, ad nauseum.
My point is, this place is not that bad. It’s just an Urgent Care facility. Beginning and end of story.
Now, for narrative:
I found free parking about fifty feet down Lindley from the intersection of Lindley and Ventura (toward Burbank, for the directionally idiotic – I count myself among you). If you’re one of the above-​mentioned individuals who recently lost a leg or are suffering from something more serious than a urinary tract infection like I was (sorry, tmi, but this is relevant later. Sort of. In a tmi-​kind-​of-​way), then there is metered parking and valet immediately adjacent.
I came in and filled out the necessary paperwork: health background, pain chart – both of which were clearly never read by the doctor or nurse, as there was a lot of duplicative questioning, but whatever – and reviewed advanced directive information. Interestingly, there was a glaring absence of arbitration agreement (so, hey: why write a scathing Unilocal review when you can just sue them? Yay! (Just kidding!)). This process took about fifteen minutes, during which time I chugged ice water available in the waiting room for my impending urine test (sorry). The nurse called me at almost the exact time I finished filling out my history.
Immediately upon entering my (perfectly sterile, or at least free from blood and/​or other objectionable/​biohazardous substances) room, the nurse took my blood pressure and collected my urine sample.
And then I waited. And waited. I caught up with Facebook. And then I inquired to a friend whether cranberry juice and beer were essentially interchangeable (he said no; I responded that he clearly was a victim of the brainwashing agenda propagated by the cranberry juice industry). Still waiting. I began to nod off…
Finally! The doctor (specifically, Dr. Hedvat) came in. He’s an older gentleman, energetic and nice-​seeming, with a thick but still understandable accent. He had reviewed the results of my urine sample, and indeed, I had an infection. Then he did something mildly annoying, but not altogether uncommon: he began grilling me about my relationship status. (I get it: if I’m floozying around, the chances that I actually have gonorrhea escalate considerably.) So, am I sexually active? Well, yes. And I’m how old? 25. In a monogamous relationship? Indeed. Not married, though? No… NO. And am I sure the gentleman partially responsible for this infection is faithful? Yes, yes I am certain.
I understand why the questioning is somewhat medically necessary, but honestly, I always feel a little slut-​judged whenever this happens. Even if I was sleeping around, that doesn’t change the fact that I need an antibiotic, you know? But, anyway. Minor quibble (yep, I just used the word «quibble»).
So doc wrote me prescriptions for multitudinous drugs (I had stated on my chart specifically that my goal for the visit was «acquisition of antibiotics» so I’m not entirely certain how I ended up with three additional medications, but that’s fine) and gave me his card. I paid my co-​pay (they take Aetna, for the record) and was out the door approximately an hour after arrival.
So, in summation, the whole experience was relatively quick and painless. Except for, you know, the painful parts.

Receptionist was nice, but everything else — Absolute horror. I seriuosly doubt that staff and doctor have any medical training. I met the dumbest nurse — she could barely speak English, and doubt that she understood me 100%. She also argued with me about my age, I think I would know how old I was at the moment, jeez, she brought in calculator and was substracting my birthyear from 2010 and then after some mathematical magic she said «yes, you are right» LOL
Absolutely unprofessional, if you care about your health — stay away from this place., also waste of your money if you don’t have insurance.

This place is horrible! I was told to come here for a TB Test and Physical for a job. I went with my boyfriend, and the young man at the desk was blatantly flirting with me. I saw the doctor, and he was asking me if I was healthy. I told him my history & he said «that sounds fine» and he signed my paper for the physical exam. He did not even check me for weight, blood pressure etc. Then he gave me the TB test. I came back a day later to read it & the young man flirting with me checked it for me. I couln’t believe that he was all over me when he saw me with my boyfriend the day before.
My problem now is yesterday, I called the office to obtain my records for a new job. The woman who answered the phone could BARELY speak English! I was spelling my last name and she asked me to repeat the letter «L» 4 times. The letter «L» does not even sound like any other letter! Then I asked her if she had found my records & she said «I am asking for fax number» ooohhkayy. so I gave it to her. Then she put me on hold for 10 MINUTES! Then she came back & said that she could not find my name in their records. I could tell she knew she was stupid & couldn’t speak or understand clearly because she told me to call back later to speak with someone else. Now I have to go through this again! Aren’t medical facilities supposed to keep a record on file of the patients they have seen?! It was less than a year ago!
I also saw this facility on Unilocal under a different name yesterday, but I was not able to find it today. 1 reviewer posted pictures of blood and dirt in the rooms. There were also comments on how rude the doctor was on his cell phone on personal calls yelling. I only went here because my job told me to. The guy did not even give me an exam and just signed my papers! I could have lied about everything & gotten away with a fake Physical exam! DO NOT come here! I have been to waaaay better clinics in panorama city!