Liberty Pacific Advanced Imaging

I have had many MRI’s and am claustrophobic beyond belief. It took me two years to get my first MRI because I was so scared. I have had MRI’s now with all three types of equipment but my Gastro preferred the closed MRI because it was clearer imaging. So I sought out the latest 3T machine which is supposedly clearer than the older model and a little faster. Luckily I found this place which was close to my home. I was expecting the worst but was surprised that the place was clean, new, the techs were very responsive to my anxiety and helped to reassure me all the way through.
I was supposed to have another one at the standing MRI place later but decided to go ahead and have the second one here as it was not as bad as I had thought. The machine is a bit wider and had lights running down the top which made it feel bigger inside. It supposedly goes faster than the older 1.5T machine. My abdominal MRI was about 30 minutes with about 20 breath holds. I will definitely come back here again.
P. S. Tip for all you claustrophobics out there — close your eyes BEFORE going in the tube and keep them closed the whole time until you are all the way out again. My doc told me this tip and it works. Don’t open your eyes!

I was very nervous and apprehensive about getting an MRI since I had never had one before. I found this place as it was one of the referrals from Anthem and they were open on Saturdays which was nice as it would have been difficult to go after work.
The female at the front desk, whose name I should have asked, couldn’t have been more friendly and professional. She was impressed that I completed my paperwork provided online and that I showed up early as requested. It helped that she was chatty and she eased my nervousness.
My MRI was scheduled at 2:30 and I was a little miffed that I wasn’t taken until 2:45 but I guess a patient must have come in a little late or whatever.
The gentleman who performed my MRI whose name I also should have asked, was an Asian guy who was so comforting. He made sure I was comfortable, warm and gave me a mechanism to push if I needed assistance since I had let him know I was claustrophobic. But he continually talked to me during the procedure and let me know how long each scan would take and the amount of noise I would be hearing. His voice was soothing and when everything was over, I asked if I could give him a hug. He seemed a little uncomfortable with that but I couldn’t help it – I wanted to show my appreciation for his going that extra mile for me and I can only hope he understood my gratitude.
Obviously, I hope I never have to come here again but if I have to have another MRI, this is the place I will go to. I highly recommend them.

Poor quality imaging!
My doctor could not even read their MRI, that is how horrible it was!

This center is very nice, professional uses the best equipment and well staffed with great technicians.
I have been to too many imaging places for various
Physical problems. So I feel like more then usually qualified to recommend Liberty Pacific.
My Dr. today decided I needed a MRI at 10am
There are a lot of centers in the ENCINO area offering such services and I asked for their suggestion they said the Liberty Pacific location at 16 130 Ventura Bl.
They were called and could accommodate me at 6:30 pm today. Free easy parking and professional caring people greeted me upon arrival. Debbie had me fill out the usual forms in less then 15 minutes I was brought in by tech Marc and in combination with Mri operator Nick taken through the exam process with a great deal of concern for my condition and comfort .
What a pleasure in comparison to the way I have been treated in the past by other centers where they don’t seem to give a damm about you and act like they are doing you a favor by helping you.

The ultrasound tech Melissa was amazing. Her professionalism was incredible. If you ever been referred to this place she is great.

I wish I could provide a better rating. I was forced to pay for my CT Scan on the day of service since they told me my insurance company had not provided approval. I paid. But Liberty turned around and filed a claim with my insurance 2 weeks later. My insurance paid them 2 weeks later. They are refusing to refund my overpayment because their billing office does not show anyone paid anything at all!?! The quote is «no payments are posted. they are behind». (PS I have never seen a billing statement). 7 weeks behind? But they are able to file a claim? I have a receipt. And the Insurance company paid electronically. To me, this is Medical Billing malpractice. And not an acceptable way to do business.

This place is as good as it gets.
I needed MRI’s performed on short notice, Deb and Kathy went the extra mile to assist and get me in there with report completed within 12 hrs.
There are few places a lot closer to home, however I make the drive to get to Liberty Pacific. It’s not matter of question.
Staff is courteous to a fault. Parking out back, couldn’t be easier.
I’m a hard sell, no matter what it is.
Going anywhere else for an MRI is not an option for me as I no place else comes close to the personal attention I receive at Liberty.

This place would get five stars however, the report was not ready for a full day after it was promised (supposed to be two days after the study and was three with two phone calls). I got there and a guy at another affiliate location that I just asked some questions decided to take it upon himself to cancel my appointment here. I did not make a ‘stink’ about it and leveled with them. I wanted to go with the best radiologist reader for the head. MRI’s are a big deal and when I get them every few years, they have to be accompanied by a very experienced radiologist and in the most updated technology. Full disclosure: I had two surgeries for a rare ear tumor that and compress the brain stem (mine did due to size. fun times). The ladies at the front were super accommodating and did not turn me away (much good energy to them). This place had two people in the waiting room so, they clearly did me a favor (excellent cs). The technician was very friendly and told me the increments of each phase of the study (not necessary because I just zone but I suppose they do this for the fearful). The headrest was exceptionally warm and felt like my head was resting on a heater (not the most comfortable). The technician explained that this is due to the strength of the magnet. I I am not complaining because I sought out this place for the 3T machine (reportedly the best radiologist/​physicist in the US said this machine gives the best read currently). What is the purpose of having an MRI if you cannot get the best images!!!
BTW: Do not get an MRI on an open machine. Ask your doctor (hopefully specialist as general doctors do not have a clue). Don’t believe me… look it up and ask your surgeon/​specialist. Take an eye mask if you fear enclosed places (there is a tech there in the adjoining room so, this fear is irrational. MRI’s can be relaxing if you learn to zone and breathe quietly. Also, if you need contrast, make sure to drink a ton of water to get that out of your system asap (nasty and radioactive chemicals)!

Mark and Carl are THE BEST!!! I was so beyond scared and they helped me get through it. They were so patient and accommodating. Seriously recommend them both. They both deserve a raise! Cannot believe I made it through the MRI. Thank you both so much

Excellent service from a staff of consummate professionals. Easy and efficient with fast turnaround on results. Parking is also a breeze. Highly recommended.

They said they would call me back prior to appointment to discuss insurance co-​pays. No one called me back. ANNOYING!!!
The MRI Technician was ok.

I was so claustrophobic and the staff was so helpful and kind! And hilarious! Honestly, if I ever have to get another MRI done, I’ll go here.