Mr. Handyman of Beverly Hills, Hollywood and the Valley

Mr. Handyman helped me hook up a pretty tricky AC installation today. Steve was friendly, on-​time, professional and got the job done quickly. He also cleaned up after himself which I really appreciate! I will definitely be using this service again.

Mr. Handyman is awesome! As a repeat customer for many years, they have been my go to service whenever I need anything done around the house or business. Their rates are very competitive, their handymen are all very friendly, and the quality of work always exceeds my expectations. Most importantly, their process from start to finish has always been hassle free and the handyman always take the time to patiently explain the work they are doing and they always encourage me to ask any questions before they leave. Based upon my past experiences, I have recommended them to several of my neighbors and they have all positive feedback about the completed work. I plan on continuing using them whenever any big or small projects arises in the future.

Someone came to the house on Tuesday to take measurements in three closets to install new poles, for installation this Saturday. The guy shows up today and has know knowledge of any measurements being taken and had no idea anything was even being done in the closets. How can there be such a lack of communication and disconnect between employees at a «professional» company?

I paid a deposit to get a high estimate, which I then had to chase down because they weren’t sending it to me. How are these guys in business?
On January 4^th, I had a rep from Mr. Handyman come out to give me an estimate for 4 projects around the house. He was well-​dressed and showed up on time. He walked around and listened to me. He said it would take a couple of days to give me a quote.
After over a week, I still had not received the quote. I called and the gentleman who answered the phone was very nice. He apologized and said that the quote would be sent right over. After another few days, I finally received the quote on January 21^st (2 ½ weeks after the rep came to my house).
The quote only included 3 of the 4 projects I had asked about (does that mean that the fourth is free?). The jobs he quoted me for are: tiling a small room, installing French doors and touching up the paint on a ceiling. The quote was 16 – 22 hours and $ 2240 — $ 3038 and I would provide the French doors and tiles. (I honestly don’t know if a 26% difference between the low and high ends of their quote is normal, but it seems like they should know within a couple hundred dollars on such a small job.)
I thought the quote was high so I asked two other contractors to come out for a quick quote (no deposit). The same 3 projects were quoted at $ 1800 — $ 2000 (again, I would provide the French doors and tiles). The second and third contractors told me that the tiling project would have to be done over several days because they would have to do it in multiple stages (including leveling and sealing before they even put the tile in). This was new information that Mr. Handyman never told me.
I totally understand that Mr. Handyman has more staff that they need to pay, but this business model seems unworkable if they have to charge so much more than other contractors.

I decided to give these guys another shot on a broken drawer and kitchen cabinet. For $ 178 they would stop by and give me an estimate. $ 178 for a 10 minute estimate? Wow.

Very friendly guys who know thier stuff! You definitly get your money’s worth with Mr. Handyman!

I called these guys to get an estimate for installing a mailbox post. That involves digging a hole in the ground, pouring in some concrete mix and setting the post.
They quoted $ 294 for the first hour, materials would be extra… Seriously guys? $ 300 to dig a hole a put some concrete in?

I had a great experience with Mr Handyman. Dan came over to hang my TV, ceiling fan, and to fix a broken driveway gate. He was very friendly and respectful and did an excellent job. I was impressed with how quickly he worked. He was a bit late on arrival (no big deal), and without even asking they took off a good deal of money from the charge. I am already planning to use them again. I highly recommend Dan, he is an all around professional who clearly enjoys what he does.

I feel ripped off by Mr. Handyman. Caveat emptor! Buyer beware!
Before writing further, remember that when hiring Mr. Handyman, you are paying for the service technician’s labor and materials, their office staff who are answering the phones, the franchisee’s overhead, and the profit to the franchise owner.
I called, carefully explained to their scheduler my multi-​part scope of work regarding repair of a sump pump, and adding a line voltage switch to the outlet of the pump. I agreed to their contract price: not cheap, actually quite expensive, but for me, the best option to take care of the work in one day with one subcontractor, which potentially could have been coordinating between two different trades. Because of the specific nature of the work and skill sets needed, mostly plumbing and electrical, I had to wait one week for a qualified Mr. Handyman technician to become available. Entirely reasonable, no problem there.
The technician was polite, patient, and quick to identify and solve the first issue of the multi-​part scope within the first half-​hour. I should have stopped there.
But there was a second part of the scope, and we agreed on him to install a second ground fault circuit outlet about fifteen feet away.
The tech explained he had to pick up a couple parts. I was confused by this, as I had carefully explained the work scope to the scheduler. These were not exotic materials/​parts, these were literally Home Depot or neighborhood hardware store staples. Although I thought it was odd that the technician should have to go pick these items up, I agreed, knowing I would have to spend some money on his traveling time.
I mistakenly thought no worries, only an expensive 30 minutes to pay for, but the work will get done. There is a wonderfully, well stocked neighborhood hardware store ½ mile from my house, and a Home Depot two miles away. So I left for work.
This is where Mr. Handyman turns to outright to Highway Robbery.
There was no disclosure that the technician could only pick up parts at their contracted-​only suppliers. Not only was I charged for more than hour of drive time, what was likely $ 30 dollars in parts at Home Depot, cost me upwards of $ 130 from their Mr. Handyman only suppliers.
The time spent on the second installation seemed to me about close to double the time that it really should have taken. I work in the trades and around construction, I know how long it takes to install an electrical outlet. The work was under a deck. All my work was exterior, the tech didn’t even need to chase wires through a wall.
What should have been a $ 200 visit was billed at more than $ 660. There might be a sweet spot in their for just the right job to match their price and offered value. But instead I was taken advantage of. Conduct totally anathema to their value promise.
The Mr. Handyman business practices are unethical. I expressed my outrage, and the owner offered me a $ 100 off my next service call with them. That was worse than insulting! I cannot bring business to them again, and I dissuade anyone else from taking their business to them as well. Stay away from Mr. Handyman! What a rip-​off!

Used Mr. Handyman a few days after we moved into our new house. Dan did an excellent job… He is super friendly, very knowledgeable, showed up on time and was efficient. He installed a screen door, hung a 70lb mirror, a fixture in a bathroom, hung a chandelier and changed out several light switches to dimmers. My only minor complaint is Mr. Handyman’s price point is pretty high, so although I would have loved him to come back and do a few other projects for us, I just couldn’t afford them. However, you get what you pay for and they do great work. Would definitely use them again.

Dan just left and I couldn’t be happier with the service he provided. He arrived right on time (8am!) and within 2 hours knocked out my main project as well as several smaller ones. He had all the tools he needed and even happened to have a much needed piece for one of the repairs. I can’t recommend Dan enough. He was friendly, efficient and obviously very good at fixing all kinds of things. I will definitely use the service again. After YEARS of looking for a reliable handyman service, I think I finally have one.

In a nutshell, a priceless find! An interior door that wouldn’t shut properly was a matter of twenty minutes work for Gil. He diagnosed and solved a problem (hinge bind) which we had been hassling with for ages. Then he changed out some faulty electrical switches, equally seemingly effortlessly. I can’t describe the feeling of having found the answer to domestic smooth-​sailing.
Everything about this company is straightforward, professional and competent. Highest possible recommendation!

We used one of their handymen, Gil, to remove a cabinet from our kitchen. He cut and installed drywall where the cabinet had been (because the cabinet turned out to have been recessed into the wall); installed an electrical and cable plug; added texture to the wall to blend it all in with the existing wall. He also assisted with other random things that came up on when he was there (water had been accidentally shut off by another vendor, so he helped me figure out where/​how to turn it on; garage door lost power, so he helped me troubleshoot that).
Gil showed up on time and ready to work on whatever I needed to have done. His attitude was great, and as he was present while other vendors were speaking to us, he kindly spoke up when he had something useful to contribute. Overall, he was very professional and knowledgable.
While I have a hard time evaluating price – frankly I haven’t used many handymen services – I can say that I was impressed by how easy it was to use Mr. Handyman. Luis, who scheduled the appointment and ensured that Gil had all the information necessary for him to have the right materials to do the work, made it clear that I didn’t need to commit to a certain amount of time – that Gil could evaluate the job onsite and them offer me the appropriate rate (plus material costs) depending on what he found. I give them high marks for communicating clearly, for their professionalism, and for making it so easy to use their service. Since the first visit, I have used the same handyman a second time, and also scheduled him again for a third visit.

They have done a great job for the three times we used them. The booking process was smooth. The guys arrived on time, and worked swiftly and cheerfully.

Five stars for effort to make things right. Owner responded to my Unilocal review, we communicated about the problems I experienced, and he offered some free repair time as a make-​good. James (who I have used before) is a great problem-​solver and got a lot of things done around our new house. :)

I was fortunate to have had Rob from Mr. Handyman install my new bathroom tile. He did a fantastic job, far exceeding my best expectations. The finished product and the work were beautifully done. Let me start by stating that Mr. Handyman is far from the most inexpensive option out there, but after repeated instances of unreliable service from other, more economical contractors, Rob and Mr. Handyman were a welcome and refreshing change. Rob showed up on time and was very courteous and professional at all times. He worked efficiently and was clearly very knowledgeable about his work. The extremely high quality of work and reliability of service were well worth the extra cost. Based on my experience, I would highly recommend Mr. Handyman, and I would request Rob again.

Another satisfied customer! ;) I used Mr. Handyman’s services again and was left very satisfied. I talked to the office Manager Marc Harrison and he walked me through the whole process of what was needed to get the job done. I really didn’t understand all of the tools or materials he was talking about but he was very patient with me and slowly walked me through the whole process and left me feeling comfortable with having their Handyman in my home again. I used them to fix a broken window and Marc spoke with me and really helped me not to worry and got a tech out to me within an hour. I can’t thank them enough for always being so professional, on time, and nice. Unfortunately really good customer service is so hard to get these days so Marc Harrison and the whole Mr. Handyman team are a breath of fresh air! Thank you! ;)

I’m a first time homeowner and I’m glad this company exist because I have zero skills. They tech was on time and did solid work. The office staff was very helpful as well. I would definitely use them again in the future!

I am a handy guy but I know my limits. My water heater pilot would not restart, so I called the manufacture and got a free replacement pilot kit. Once I read the instructions, I knew I had to call in a pro. Mr. Handyman came in, gave me a quick written quote, and got the job done within his quoted hours. I believe it was a total of 3 hours work, and I felt it was a good deal. You really don’t want to see someone rush a job with electricity, gas and water involved.

A bit pricey, but excellent work and service. Extremely accommodating with appointment times and communications. I was very happy with the work and will use them again.

I’ve used Mr. Handyman a number of times, both on the Westside and in the Valley. I’ve run into a couple of issues along the way, but their customer service is really good, and the company is responsive to problems. The first person they sent me years ago when I lived in Brentwood was pretty green, took way too long to complete a relatively simple task, and didn’t do top-​notch work. I called the company to voice my dissatisfaction and they offered to send someone else out to fix the work. I managed to take care of it myself, and accepted a discount off my original bill instead. When I moved into my new place last year I called them to book someone for several jobs, including assembling 2 large pieces of storage furniture, mounting a heavy 52-​inch plasma TV on the wall, and hanging multiple pieces of artwork. Frank did great work with all of it. the jobs took a little longer than they had estimated so the price was higher than I had hoped, but they honored a coupon I found online so the sticker-​shock wasn’t bad in the end. Frank even came up with a solution for a problem I had mentioned I was having with the height of the feet on the bottom of my couch, and took care of it in no time.
Fast forward to last Monday night — I was lying on the couch watching TV at around 10 PM when I heard a strange noise. It took my brain about 2 seconds to register that the TV was MOVING and starting to slant to one side — I leapt off the couch and grabbed the falling end, and managed to slide a piece of furniture under it to prop it up. When I got it secured I looked behind the TV — one of the 4 bolts securing the mount to the wall had pulled out completely, and a second one was starting to give. I called Mr. Handyman immediately, and they put me in touch with Teddy, whom I believe is either a manager or the owner. I explained the situation to him, he was truly concerned and apologetic, and offered to find someone to come over right then to take care of it. I assured him that I had secured it so it would hold until the next day, and he promised to have Frank at my place first thing in the morning. Frank arrived right on time and did a thorough check to figure out what had gone wrong. As far as we can tell, it was NOT his fault — it seems that either one of the studs in my wall is faulty, or the bolts that came with the mount weren’t long enough to hold the weight (the mount is crazy heavy, and the TV is one of the earlier 85-​lb plasmas). I’m pretty sure it was a faulty stud we’ve had other issues with shoddy construction in this building so I wouldn’t be surprised. Regardless, he took it off the wall for me, patched the holes, sanded down the wall, vacuumed up the dust, and helped me set the TV back in the base… all free of charge.
That kind of customer service is hard to come by these days. Their prices are a little higher than I’d like, but it’s comforting to know their work is guaranteed and the company licenses & insures all their employees. I’ll gladly pay a little more for peace of mind, and I’ll use Mr. Handyman again when I need help with home repairs and odd jobbs.

Multiple follow-​ups, slow to respond. Pricing was on the higher side.
Their customer service agent Luis was friendly but definitely put me off when it was 1:00pm and I already expressed my urgency in getting a formal quote over to DirecTv. He said he had to leave in half an hour therefore would not be able to draft one up until tomorrow. Which was irritating because when I spoke to him around 11am he said he would be sure to get it to me in time.
And he even suggested I did the job myself by listing a million items to shop for at a Home Depot and asking their customer service on how to do it myself. If I wanted to go through the trouble, I would have done so myself. This is why I called a professional.

I can’t believe I’m spending part of my Saturday writing about a Handyman service on Unilocal,but I just came across some ridiculous reviews for one of my favorite L.A. businesses.
First, quick background: I was a homeowner in Valley Village for 7 years and used these guys 5 times. Did I call them every day for the tiniest thing that needed fixing? No. Like one poster said, they’re about $ 100 an hour (not 140 or 160) with a two hour minimum. If a bathroom faucet had a tiny drip, I’d take my ass down to Lowes and give the 5 minute fix it a whirl myself first. Then, after I screwed things up, I might call them, but you gotta give it the old college try.
So why call them?
These guys are PROS. They are not your $ 65 an hour unlicensed, uninsured, self proclaimed expert with no background check or quality guarantee that you find — and I’ve done it myself — on Craig’s List.
They cost more for the same reason it costs more to take your car to the Mercedes dealer rather than Super Jack’s Foreign Auto repair. The job gets done right by experts in their field with complete quality assurance.
I’ve had Mr. Handyman fix a rotting deck, install a dishwasher, repair a burst pipe, set up 3 wall mounted tv’s and wire half my house.
I never had to worry about the background of the Handyman in my house with 3 screaming kids running around, because I knew he’d been checked out and had an average of 15 years experience.
I never had to worry about a mystery, discount laborer, scoping out my place with the idea of a late night return to subsidize his cheap labor rate.
Every job was performed professionally by real professionals. I had one slight glitch over the years, with with a door latch on my deck that I actually busted while backing into it, and the owner, Ted, took care of it personally.
No one on here has the time or inclination to really check out the people who are coming into their house. These days, it’s a really serious proposition. My sister, who lives in Santa Monica, was literally sued by her own personal handyman after he cut himself installing plantation shutters. Surprise, surprise, his license and insurance were fake! And since this happened on her premises, she is now liable for $ 8500 in b.s. medical expenses. This is the insane world we live in, and why hiring a pro, and having true peace of mind is the cheapest and smartest thing you can do.
Mr. Handyman has my vote for best of the Valley.
Thanks again for all, guys!

Badly overpriced. $ 179 for the first hour? Ever heard of the recession Mr. H? They also mark up parts purchases and will neither disclose how much nor provide a receipt for parts. The guy who did the work was good but the bill of nearly $ 400 to fix 2 window cranks was excessive. THIEVES

Wanted to give them a try. it’s very hard to find someone to help with smaller yet complicated jobs.
Pro’s — guy was on time, very professional, knew his stuff.
Con’s — $ 140 bucks an hour, no rush to get things done since it’s by the hour and not a job price, every incentive to milk it
would ONLY use them again in an emergency. $ 140 bucks an hour with a two hour min is not cheap. since the guy that came over was so slow, it cost me almost ~$ 400.

There are some things I can’t do — and fix things is one of them.
Twice I’ve had Mr. Handyman come to my condo and both times they’ve breezed in and fix things with a smile. I felt like I was in good hands both times and my fear of asking for help seems to have subsided slightly thanks to them. I even went ahead and purchased curtains the other day knowing full well that I could call Mr. Handyman to come and put them up.
I have decided to go ahead with all kinds of household fix ups because I have someone I can trust to help me.
Can’t recommend Mr. Handyman enough.