Planet Beauty

It’s summer!!! So I needed a new look. In reality, I stayed pretty close to my original look. I decided I need a serious cut as well as I wanted to do highlights again because it has been over 1.5 years since I last colored by hair… crazy!
So I thought I could do a walk in, but the stylists are not there all the time… everyday, yes, but not the whole day. So I set up an appointment for later that day (in the next hour) & came back. I suggest calling ahead. I got set up with Zari, who is amazing!
I came in and said what I wanted and she asked a bunch of questions to make sure she understood. I wanted highlights, but I didn’t want to go super blonde like the last time. She suggested a warmer shade of caramel blonde which I ended up loving.
I also needed a haircut and wanted to cut 3 inches. She wanted to make sure I knew how much that would be so she showed me. I know it seems like a lot, but my hair needed it and you actually can’t tell I cut it. Usually I go drastic and go shoulder length with 4 or 5 inches, but I want my hair to have length and stay healthy so this was my happy medium. She made she the length bilaterally matches and fixed it if it wasn’t.
Zari provides excellent customer service and continually asked if I was comfortable, if she pulling too hard on my hair or if I wanted coffee, tea, or water.
At the end of the appointment, she recommended 2 shampoos and I ended up getting 1 of them.
The girls in the front are really nice and gave some great suggestions.
I ended up spending $ 192, $ 170 of which was from the highlights and haircut. Will I come back… yes! But hopefully it’s sooner than another 1.5yrs lol

Where do I start
My boyfriend and I always stop in Chloe is my favorite I probably wouldn’t shop here if it wasn’t for her she’s so knowledgeable and patient she has recommended me some products that I would use for a lifetime and not only is she so great with me she’s also amazing with my boyfriend she can fit all his beauty needs as well so if you ever find yourself at this planet beauty go out of your way and ask for Chloe because she is simply the best you won’t regret it

I come to this location for one reason. Zari. She is an amazing stylist and really listens to her clients. You can trust her. She saved my blond hair after I had fried it with bleach over the years. Always professional and always courteous. Planet Beauty is really lucky to have such a wonderful stylist.

In the last few weeks I’ve been helped by Elana so much. I’m totally new to makeup contouring and she was so patient with me and sold me only the necessary products that I needed. I find the service so personalized and a truly enjoyable experience. And Chole is so sweet and also took time with me to answer all my questions and went way behind any other salesperson I’ve dealt with.
Thank you ladies!
Madalyn J.

What can I say, I’m a typically guy that knows absolutely nothing about skin care or hair products. Luckily I stumbled across this store when I was in desperate need of a haircut.
Zari is THE BEST hair stylist I’ve ever had. I have medium length hair, and the hair stylists at Floyd’s could never figure it out. Zari takes her time and does an amazing job.
The rest of the staff is incredibly knowledgable and helped me find some skin care products that assisted with my dry complexion. I can’t recommend this place enough. Plus, Tata Harper is an UGHMAZING singer!

There is the most talented and kind woman named Zari that transforms people into the beautiful people they can be. She does color, cuts and magic with a beautiful smile and a lovely heart. Every time i get my hair done by her, people on the street stop me to tell me how beautiful it is. The store is lovely, the hair area is cozy and personalized and Zari is a vision of grace and beauty. I highly reccommend going here for a cut, a trim, color, really a transformation into your best self. Going anywhere else is madness.

I first walked into Planet Beauty about a year ago (January, 2015), when I was walking from Ralph’s to my car. Zari, the hair stylist, offered to blow out my hair, and since I had a babysitter for a little while longer, I indulged myself. It was the nicest one I’ve had, and less expensive too.
Then, in August 2015, I went to Zari for the Keratin treatment on my hair. I’ve gotten so many compliments on how great my hair looks since then.
I must have met Zari for a reason, because my regular hairstylist told me in September that she’s moving to San Diego (I’ve been with her for 9 years, since I moved to the LA area). I was heartbroken, but knew that Zari would be able to take care of me.
I just got home from my cut with her, and I feel like a million bucks! I completely trust her, and know that she’ll do what’s best for my hair/​face structure. PLUS, she’s amazing to talk to. Icing on the cake? She’s very reasonably priced!
Parking is easy, depending on the day, and the other staff members are incredibly nice and knowledgeable.

NO RETURN POLICY! I hadn’t even left the store, changed my mind — make up still in the box, hadn’t opened it. in fact, it was still on the register. NO. The clerk would not take it back. — not even a store credit! NEVER going back. HUGE RIP OFF!!!
And this is expensive stuff — If I am going to pay top dollar, i expect better.

I love shopping at planet beauty … The hair dresser in the back is amazing. after cutting my hair with her I don’t think I can go anywhere else .she knows how to «trim» my hair instead of «chopping «it all off… The girls working in the front are always nice, sweet and knowledgable about every single product in the store !!!

This is absolute the most horrible experience I’ve ever had.
A friend of mine got me a gift from plane beauty «Leyla milani extensions» for my birthday. It’s beautiful however the color was slightly different from my natural hair color. So I went to go change it for a different color, not to mention I have not even open the box, everything sealed and closed with their tag «planet beauty store» and serial number on it. I called them several times they said yea sure bring it in we can change it for you. I did not ask for a refund I just wanted a different color ! They refused to change it for me due to not having a receipt!!! I don’t understand this is an even exchange, the box is sealed with ur tag on it and you can’t even exchange it ??? Terrible experience will never shop from here !!! Plain scam ! Not to mention the hair is $ 275 !!!

The staff was very helpful. They were gracious enough to allow me to bring back a flat iron that was not to my liking. I was fortunate that they were so nice, as the store does not allow returns. I did not realize this, as the Studio City location told me that I had two weeks to bring the item back for a full return. Anyhow, it all worked out. :)

I looooove this Planet Beauty location.
First of all, the girls working here are all so sweet and helpful and knowledgable. Ask them anything! They are so helpful.
Yesterday afternoon (I really wish I could remember her name) the Beauty Advisor helped me pick out about 8 different things.
Deep conditioners, hair sprays, Kerastase styling cream, a wet brush, etc! They don’t have everything, but they have a great assortment from a mid to high price point!
I definitely recommend!

Now that’s what I call customer service! On Saturday afternoon, I went into Planet Beauty to use my Living Social vouchers. When I walked in with my niece, I wasn’t exactly sure what I was going to buy. I had an idea, but I wasn’t sure. Maya greeted us with a big smile and warm welcome. We immediately started chatting about our needs and products we love. We talked about new products and other things I could purchase with my vouchers. Maya took about an hour’s worth of her time to work with my niece and I to make sure we got what we wanted and that we left happy. She succeeded! She handled other customers that walked in while we were there beautifully. She would greet them and finish the topic we were on to then go help the new customer. She respectfully excused herself from us to help them, so that she could come back to us and continue answering all our questions. My niece and I walked out of there so happy with our purchased products. But more importantly, we walked out feeling like we had made a friend in Maya. We bonded over so many things with her. It was a very lovely and pleasurable experience to work with Maya. I will definitely be back to work with her some more the next time I need something. She was so inviting, kind, knowledgeable, understanding, patient, and sweet.
Maya, thank you so much for all your work on Saturday. Thank you for being so patient and kind to us when we were so indecisive and confused! LOL Thank you for your kind words and gestures. Thank you for making us feel so important and valued.
Planet Beauty… you are the luckiest company to have Maya on your team. Without her, your Encino store would not be the same! Thank you for the opportunity to work with Maya. It truly was an enjoyable experience.

Had a great experience my first time here. All the upscale products I could hope for. Needed a new spot in the Valley since my Pure Beauty spot closed down. Happy to find this place. Highly recommend :)

I visited this store on a Sunday afternoon looking for nail polish. Granted, I was dressed casually and not really trying to impress anyone, but the lady working (with bright blue hair) was incredibly rude. The place was practically empty, yet she completely ignored me and sort of shoved me out of the way while speaking to the only other potential customer there. Needless to say, I got the idea and left without a purchase. Will not be back even though I frequent the Ralph’s and Starbucks in the same shopping center.

I really can’t believe the lack of customer service! My husband bought me a blow dryer from this store, (spent over $ 150) I tried it out once and it was really too heavy for me, I called the store and they said I need to speak to the manager, I left several messages for her and called back quite a few times… NOTHING, No answer. Again after a week I called and explained to the associate that I just want to swap it out for the same brand just the «lite» version, she got all my information and said she would call me back, again nothing. Now they are saying they 2 week return policy has expired. What a joke, terrible customer service. I will not return to this store not even to buy my basic necessities which I used to buy from them.

My neighborhood go-​to beauty store! I’m surprised to see some negative reviews, don’t let that stop you from visiting my Unilocalies.
The staff has always been very friendly with me and are always willing to help, they even call me by my first name. I enjoy my visits, it’s a small store with everything I need. They also always have a huge selection of OPI polishes as well. Prices are fair.
Thank you Planet Beauty family :)

Not the greatest customer service. Went in there to get the beauty blender, it was impossible to find in the tiny store and no one was in sight for me to ask. It is their annual sale though so maybe they were busier than usual. But there really weren’t that many people in sight. Did find what I was looking for however! But don’t know if I will ever go back its super tiny, not too many choices, and it feels overpriced. They do have a coupon on Ralph’s receipts $ 10 off $ 25 purchase so maybe if I need something over $ 25 I will head on back, p. s. If you have allergies don’t plan on staying there for more than 5 mins the awfully strong scent of cheap perfume almost made me faint lol, definitely exaggerating but it WAS strong

On my way home from work I saw this location and decided to stop by on a whim.
I knew what I was looking for and didn’t really feel like wasting time looking around. Luckily, Cristina, the store manager, was there to help. She approached me right away and was able to answer any questions I had. I loved that she was able to give me confident detail about numerous products. The best part was that she knew what she was talking about because she had personally tried these items before. She even brought out a demo product for me to try as well as show me how it worked.
Overall
Customer service is outstanding, quality is good, location is appealing but prices are expensive.
Tip
Family owned company with 31 stores throughout California.

I went in today to kill some time. I just bleached my hair twice from my purple dye to get back to brown. My hair cuticles are pretty blown out. I was looking for a great conditioner to hydrate my hair, especially my ends.
The store was clean and nice. I asked what the ladies recommended for my hair situation. I wish I knew their names because they were really sweet and I’d really like to give them the credit. One had blue/​teal hair, she recommended a few. The other woman had reddish curly hair. She showed me where it was.
The leave in conditioner was about $ 22. I asked of they gave any discounts for cosmetology students. She actually told me that on the back of the Ralph’s receipts, they have a $ 10 off coupon with a $ 20 purchase! Perfect, right?!
Overall, my experience here was good & I would return.