Premier Car Wash, LlC

I got the car detailed there in feb. 2016. they charged me $ 159.95 and did a very poor job. by May 2016 the water was not even beading off. Not happy.

Unilocal should really let you give a company 0 stars because Premier Car Wash doesn’t even deserve 1. I had a horrible experience at this car wash. Seriously don’t go here.
First off, I got a basic wash and asked them to specifically clean one area in the car where lotion was spilled and to vacuum the sand out of the trunk. Neither of these things were done when I picked up my car.
Second, I removed everything valuable from my car that someone could’ve taken. However, I had a less than $ 20 animé figurine in my car that I got in Japan that has a lot of sentimental value to it. When I picked up my car it was gone. When I confronted them about it, they told me it was there when I drove off and I must’ve lost it. It was velcro’d to the dash and it had been there for several months and never moved. There is 0 chance that it could’ve been lost somewhere else. I was the only one who had been in the car since the wash and had only driven home and driven right back to the car wash. Total bullshit. The manager couldn’t even speak english to me. Every single employee besides the cashier girl was so rude to me and tried to make me out to be the fool.
Nothing is safe here. Not even something of little value.
And in the end, my car doesn’t even look that great! NOT WORTH IT.

Paid more for detail and got my seats shampooed. My butt is wet from it now. Thought it was supposed to be dry after. Also my trunk was not vacuumed and the «detailing» of the inside is pathetic. Could have paid for a basic wash and got the same result. Waste of 45+14 tip and an hour of my time.

Oh how badly I wanted to give them a great review for the car wash and hand wax. I’ll break this down into two parts.
Wash and Hand Wax: exceptional! They gave me a deal on this package and only charged me $ 40. Normally $ 50. The quality of the wash and wax was great. But that’s where my good visit ended.
Customer service: I went to lunch and came back to find my car parked in the front of the car wash literally blocking half of the sidewalk. But that was ok…
I had to wait a few minutes for someone to bring me the keys, that’s ok. But after putting the keys in my hand he looks at me and says «Really?!» «Nothing?!» In a really rude tone. Demanding a Tip from me? (Unfortunately I had no cash) I said excuse me and he just looked at me like I was trash. It was extremely rude.
I’m sorry I didn’t have cash, but his reaction was very rude and made the whole experience horrible. If tips are so important I would suggest they offer that at the cashier to add a few dollars to the total, or a tip line on the receipt. Don’t attack your customers.
Summary: Good wash and wax, lacking customer service as noted in many previous reviews.
Will I come back? Probably not for awhile.

I absolutely love taking my car here for a good olé washing. Fantastic customer service. I knew that my car was in good hands and the outcome was magnificent. I would rate a 10 overall. I recommend that everyone take their car here and be amazed, proud with the results. I appreciate all of the help Carlos gave me.

This place is very bad. Took over an hour to get a car wash, and they did a horrible job. Avoid this place by all cost.

What a joke this place is. I took my brand new car for wash yesterday and was surprised the way they wash cars. the interior of the car was not touched at all. The dust on the dashboard and seats remained as it was. Exterior was not taken care of as well. I had to point out places and ask them to redo it. The guy didn’t seem to be interested in doing his job so I finally just left.
I am an entrepreneur and it seems like this place is running out of business. Well, at-​least I won’t be going there anymore.

Plz stay away from this car was this is the 3^rd time coming here and they dont even was ur car i had to talk to the manager once and no sorry or anything like that that dirty was all over the car it seemed like they just put water on it the other time i told the guy no no stop and i guess the owner was smoking a ciger outside and saw me telling the guy to stop and the owner came out to me telling me this is hes car wash to talk to him no sorry no nothing just yelled at the guy to take the car back and wash it again i will not be coming here any more and if i was u guys stay awayyyyyyy

I’m so sad! The guys really did a great job detailing the inside and outside of my truck, and I got a great deal on getting the inside detailed along with having the seats deep-​cleaned.
The major problem I had was that I asked the the person who gave me the deal to please place my things, that were in the bed of my truck during the vacuuming part, back inside my truck when it went through the wash. He told me «of course, no problem», but then when I got my truck at the end the bags I use for work were soaked! All of my important things, many of which were in paper, were ruined.
It was a simple request that I didn’t realize would be so easy to forget.

I was so disappointed after I received my car after it was done. The inside was filthy and the outside had water spots all over. The management was helpful and redid my car but I had to wait another 45 minutes for another wash. Also, the owner is some old pervert man that hits on anything with legs NOT professional by any means! Disgusted !

Not happy at all. I drove in asked if I can be out of here in 30 minutes because I had an appointment. I was told 30 – 35 tips. Took more then 40’minutes, and I would not complaint if the job was done right. I had to point out dirt issue the car that I saw at first glance when I opened my door. I also pointed out to black spots of dirt next to the drivers door and they guy wiped it. She I left and looked around later I saw that seats were not cleaned and still had the crumbs there … Not happy

This place is a scam that doesn’t care about their customers. I just paid 18.95 for a deluxe car wash only to come to my car and find water spots everywhere, my windshield still being dirty, the inside still being dirty, the carpets still dirty. they forgot to put armor all on my tires, and never put air freshener. I will never come back here again. I made a mistake trying this place out. the Mobil car wash on Ventura is WAY better and I only pay 11.99 with the coupon that comes in the mail.

They are not doing vacuum at all. The only think that their vacuum does, is making noise. 2– they are not doing their job in ORDER. I had this problem every time that I was there. They washed my car after 11 cars behind me. Today was the last time that I was there.

De verdad pasaba todos los días por frente del establecimiento y pensé que era muy bueno, pero no fue así, pague un lavado de delixe, el servicio fue muy pésimo al que le dieron al carro, no limpiaron absolutamente nada ni aspiraron bien, están más preocupados por la cantidad que por la calidad. Y de verdad no volveré allí, hice el reclamo al señor que limpio mi carro y no Dijo nada, y estaba esperando tip, de verdad doy tip para cuando de verdad entreguen un excelente servicio pero esta vez la verdad no lo fue
Of truth passed daily through front of the establishment and thought it was very good, but it did not pay a delixe wash, service was very bad that they gave him the cart, not cleaned up absolutely nothing or they sucked well, are more concerned with quantity than quality. And really I will not return there, I made the claim to the Lord that I clean my car and said nothing, and I was expecting a tip, really I am tip for when really deliver an excellent service but this time the truth was not

I’ve been going to this car wash for years. I’ve always had very excellent service, great rates and timely car washes. I am beginning to rethink returning, as I had an absolutely horrible experience on Feb.15^th.
First let me start by saying I drive a 2014 Kia Optima. It’s in excellent condition and certainly would not be old enough to have anything just suddenly NOT work. I went to the car wash, ordered the regular wash, got my ticket and went inside. About 20 minutes after I saw my car come out of the wash, I went outside to see if it was finished. When I arrived, the line was non existent and I knew it would be a quick in and out. I saw my car from across the lot and noticed my lights were ON. I thought that was an indication that it was complete. It had no water on it, so I thought it had been fully dried. However, I did not see anyone by it.
I approached a gentleman and asked if it was done, offered a tip and my paid ticket. He informed me that it had not even been dried yet, but that they would get to it shortly. I informed him that the lights were on and he responded, «The lights are on. Okay, I’ll have someone turn them off.» He then assured me they would have it dry and I’d be on my way in no time. Great!
I went back inside for a few moments (it’s more comfortable on their lovely new couches, than it is outside on the hard benches). I came back out about 15 – 20 minutes later and noticed a different gentleman drying my rims. I also noticed that the lights were OFF. I know the rims are the last thing to be dried so I approached him, gave him my paid ticket and tip. He handed me the key and I thought I was on my way. WRONG. I went to start my car and the battery was COMPLETELY DEAD. I tried again, no luck. We are talking about a fairly new, two year old car. It was clear to me that the fist gentleman that I spoke with (who by the way, was nowhere in sight now) had in fact NOT turned off my lights that were left on by another worker.
I found a third person, informed him that my battery was dead because the person responsible for moving/​drying my car had not turned them off. He told me he would get me help to jump the battery. With various back and forth conversation for nearly 20 minutes, Carlos the manager came over. He said to give him about 15 minutes and he’d be able to jump my car. So 35 minutes before getting actual help…
I’ve been there for over an hour, the majority of which was time spent looking for help to correct a problem that shouldn’t have happened to begin with. Carlos brought his car over and proceeded to help me charge my battery. The car he was using was a small Nissan Sentra and the battery power of that car was not nearly strong enough to charge my battery. I asked him if we could use an SUV that was parked nearby. He told me no. I asked him if we could use a different car with a stronger battery. He said no. We charged my battery for roughly 40 minutes, and my car still wouldn’t start. After asking a third time to use a different car, Carlos brought over an SUV and my car immediately started.
I asked Carlos if he could comp me the wash, as I wasn’t too thrilled to be paying for a wash and have this happen, especially since it was completely avoidable. He gave me a card for a free wash, reluctantly and rudely. To make matters worse, when he handed me the card and I extended my hand to get it from him, he instantly pulled it back and said (with an attitude) that «These things happen.»
In the four years I’ve been going there, I’ve NEVER had this happen, nor have any of my family members. Not to mention (again) it’s a relatively NEW CAR! A car that is barely 2 years old does NOT just have a battery completely give out. Period. So two hours later and I was FINALLY on my way home, with a horrible experience.
The following week, my car died TWICe, one of which was on Ventura in traffic. Less than a week later and I take my car in for new tires and brakes. The workers at the shop tell me that my battery indicator was on and that it has damaged battery cells. They asked if it had died recently or suffered damage that I know of. I explained the situation form the car was and they told me that trying to charge my battery with a smaller battery FOR NEARLY AN HOUR, has damaged cells in my battery. So now, the $ 10 car wash has cost me nearly $ 150 for a battery replacement. NOT something that a 2 year old car should need, not at all.
Definitely NOT what I had anticipated when I drove into Premier Car Wash for an express wash. I’ve called no less than half a dozen times to speak to the owner. Every time he is «unavailable». I’ve stopped by, again he’s unavailable. It is a very small bit of attention to detail to make sure that lights are not left in the ON position on a car when it is not running, but it makes a HUGE DIFFERENCE. I am keeping my fingers crossed that the owner of the car wash will help a loyal customer through a situation that was again, completely avoidable.

I go on Tuesdays when they run a discount on car washes all day long. I like the location because it’s next door to Versailles Cuban restaurant and across the street from Coral Tree Café so I can grab food while I’m waiting for my car to be finished. Bed, Bath & Beyond is also across the street. I’ve had two washes and they’ve been good so far. I had been driving in the snow and mud before this last wash, and the car wash completely missed cleaning my wheel wells which had caked mud inside. I brought it up to the detailer and he got the manager who came and looked at it and had the detailer do a power wash on the wheel wells so it would be clean again. They sell a lot of stuff inside the shop from greeting cards to snacks and even soccer balls! I’ll keep coming back on Tuesdays when my car needs a wash.

I have been coming here for several years and they do a decent job of cleaning my car.
The staff is super friendly thus the reason for continuing on returning time and again.

Came here for the first time since I just moved to Tarzana. They did a really good job! I can’t really complain about anything since my wash was worth my $ 15 and I didn’t wait too long. I’ll give it a 4-​star for now. Definitely will come back!

This is my second time here!
I don’t understand what all the negative reviews are all about.
The car wash is only 9 dollars on Tue and Wed, 11 dollars the rest.
Very affordable price for a very thorough wash and vacuum.
I have no complain, and will come here regularly

Ok came today and they are doing better, just be prepare for a long wait tues and we’d because of the specials. I mean long wait!
It just really depends who finishes your car here. It can be really good or just so so. Counter girl is always nice though. 8.99 price is great for Encino. Two bucks more to armour all tires.

Maybe my standards are lower, maybe my is car cleaner. I never understood why so many people complain about a $ 8-​$ 10 dollar car wash – of course your car is not going to be detailed, you want a thorough your gonna have to pay for that.
I’ve never had a bad car wash and it’s always a million times better then when I entered.