Soak Nails

Great pedi 2 ½ weeks later. Lovely staff, comfortable, smells great, very clean, stainless tubs, good coffee… Got the mid-​level pedi. Going back next week.

I have been coming here for over 5 years. I’ve never had bad experience. This why I have stayed loyal for so long. Everyone is always nice, friendly, and personable. Management is amazing. I love how clean it and you definitely feel like you’re at a spa nail salon. I love coming and getting my mani pedi here. You can truly relax when you come here! I will not go anywhere else! Shay and Connie are my go-​to manicurists but everyone is truly great here.

Love, love, love! I got a gel manicure & simple pedicure today. The ladies helping me were personable, friendly and paid attention to detail. Outstanding experience, I will definitely be back!

UPDATE: I was contacted by the owner but I’m sorry, for a $ 32 pedicure it shoulders a) take 2 hours or b) be applied so thick that HOURS after it’s been finished its peeling and gooping off NOT CHIPPING. I wanted to come get it fixed today but had a baby shower to go to for my sister (which is why I went in the first place). Asked for a refund because as the pictures showed it was terrible and NOT MY FAULT which I don’t appreciate being made to feel like it was. What a rip off. Got mine repainted elsewhere and for an $ 8 polish change it dried in ample time and is better than yesterday by far. Won’t be back. Sad cause DANAE is awesome but everything else is not worth it and I wasted money that apparently I won’t be refunded back. I work in customer service so I don’t usually do this but this was just super shitty. Oh and I had to ASK not to be charged for the redo, they tried to make me feel like it was my fault. So incredibly lame. Bye Felicia

We took my 7-​year old daughter and 5 of her friends here last week for her birthday to get pedicures. I was so blown away by how accommodating they were. Every girl was pretty much able to go right away and all 6 got to sit right next to each other. Not only that, they had 6 nail technicians booked for the six girls. I’ve gone to other places like this for my older daughter and usually we had 1 – 2 technicians for 5 – 6 girls, so they all had to wait for others to get done. All of the girls’ nails looked great and the designs were really cute. Kim, the owner, was extremely friendly and accommodating.
My only two complaints were that one of the technicians working on one of my daughter’s friends didn’t know how to do designs, so rather than aksing someone else to do it for her, she just told the girl she was all finished. I had to ask someone else to do the design. Also, my daughter and I both overheard the technician who did my daughter’s nails say to another that my daughter «didn’t shut up the whole time she was getting her nails done.» Given that my daughter is 7 and it was her birthday (and she was excited to be there), I think the technician should have been a little more understanding and certainly more professional and kept her opinions to herself or out of earshot of customers. I decided to not say anything then because I didn’t want to put a damper on the party and I don’t hold this against Kim or the place itself, but would suggest for future she remind her staff to be mindful of their comments and who the customer is.
All that said, I would not hesitate to come here again with my kids and plan on trying it in the near future for myself!

Might be good for some who need basic manicure or gel polish only.
I wanted to love this place since I live so close. The place itself looks very clean and has a posh spa lounge vibe. Kim, the owner is very friendly and helpful. She knows her stuff for sure.
But the manicurists are not experienced enough for me. These are solely manicurists, NOT TECHNICIANS. Technicians know how to specialize in different treatments, these manicurists don’t.
Prior to my appointment, I was feeling slight pressure in the corner of my toenail but couldn’t tell what the issue was. When I asked the manicurist to check she said «you know a lot of people confuse manicurists with doctors.» Burn. I’ve been getting my nails done by professionals regularly for a good 10 yrs and this was the first and only time I heard this. Obviously I didn’t want her to check further since I realized she didn’t know what to do.
The mani pedi were decent but not great. In the end I still didn’t get what I wanted out of the experience or for the $$…come here if you want to spend money on the spa services not nail services.
Might try them again for gel polish only tho. Maybe.

Finally got to try this place out after eyeing them for sometime.
When you first walk in, you’ll notice the place is really modern and not like your typical nail salon. This is refreshing, however, you also KNOW that you’ll be charged your arm and your leg for the services.
I was asked to wait, just a tad longer than I would have expected, but it was okay because they offered me something to drink and there were magazines to read. When they brought me my water I noticed they also have a small area where there are various sweet goodies. I’m assuming they were for patrons but I didn’t try any although it was nice to know they’re there.
When I was taken for my gel set and pedi, I noticed they had these sort of custom chairs where they could do both your fingers and toesies. Anywho, the lady who did my nails I think was Stacey. She was really sweet. Took her time and was very meticulous with her work. She was really pleasant to talk to (yes! they actually talk to YOU and not the other nail techs around.) I didn’t sense any rush whatsoever, and could really feel that they give personalized service which is usually not the case when I go to other nail salons. Not sure if this is always the case here because I did also come in during off peak hours. Also, the same nail tech did both my hands and feet, so it did take a little longer which was perfectly fine with me. (Maybe not so much if you are in a rush?)
Overall, nice work done and a very satisfying nail salon experience. It was indeed pricier than I’m used to and there is also only valet parking at this building so that’s why I removed a star. I wouldn’t come back on the regular because of this, but it is a nice place to come to when you want a more personalized experience.

I would give this place a zero if I could. The first time i came here it was very weird. You can’t try on the nail polish to pick which one you want to use. That was the first thing that threw me off. Then, you can’t have someone do your feet and hands at the same time. So it took forever because the same girl had to do my hands then feet. She did a good job with the mani pedi.
The next time I made an appointment to because I wanted to give it another chance. This place is far from me and I had to coordinate school pick up and drop off to make it to my appointment on time… They called me 15 minutes before my appointment once I was already in front of the place and cancelled because of an «emergency». That was so unprofessional and ruined the rest of my schedule for that day. I still thought I should give this place another chance because emergencies do happen.
So the third time I went– I had a 10am appointment. I was 10 minutes early. The person who was supposed to do my mani pedi still wasn’t there. So I waited and waited. She still wasn’t there at 10am. They wouldn’t let me try any nail polishes on in order to pick one. The receptionist had no clue when the technician would arrive. So I left. They are so unprofessional and unfriendly.
The issue is more the place. They never have appointments or people working and they’ve cancelled on me 15 minutes prior to an appointment. You would think somewhere that’s priced so high would be amazing. But no!

I’ve come here a couple of times for a mani/​pedi and have always enjoyed the experience.
At SOAK they have always been very pleasant, don’t try to up-​sell, aren’t talking about you with other technicians, and do a good job. I also really like the space – sort of industrial and pretty without the usual harsh lighting, and appreciate that they use vegan products that feel and smell good.
So the moral of my story is that you really do get what you pay for. Unfortunately, I just can’t afford a $ 45 (for the basic product – without tip) mani-​pedi on a regular basis. But I do enjoy an occasional splurge!

UPDATE:
So within hours after my review from 3 days ago, I got both a phone call and a response on Unilocal!apologizing and inviting me back to get my nails redone at «my earliest convenience». I found this very thoughtful so today I called them to set the appointment for Thursday which is only 5 later. But the response was «usually we don’t repaint them this late because now it seems like you want to get a new manicure»
First of all no good manicure should be redone after 5 days and if you offer to make up for something, then just do that, don’t insult your customers integrity!
People have lives, they have schedules, they have other things to attend to. I really wanted to go back and get a fresh perspective and rewrite my review because I hate giving bad reviews to nice people but oh well… So now I know for sure that I will never go back!
Ps. My polish is already coming off =[

It was my first time at Soak and I loved it! I’ve been looking for a new nail spot for awhile now and I’ve definitely found it. Maria did a gel manicure on me today and really took her time, and was super neat. Much appreciated, can’t wait to go back:) customer service was great too!

I’m altering my original review (below). They DO fix you gels w/​in a reasonable time.
Thanks Kim =)
They have a nice staff, but the valet for the site is awful. Also, if a technician doesn’t apply your gels correctly YOU ARE charged for nail repair. This doesn’t make sense, especially since it’s nearly $ 50 for a gel manicure. That’s way too expensive to not offer free gel repair within the 1^st week of having them done. Competitors fix their mistakes, and offer full parking validation.
Again, I like the staff, but my gels should not be peeling so soon.

To say that I’m picky when it comes to nail salons would be an understatement. Soak Nails is by far the best nail salon I’ve ever been to. I have never seen a salon that designates employees solely for cleaning stations and equipment. Usually the nail technicians themselves have to double duty and clean their tools and salon while taking care of clients. Not here. This place is immaculate.
As for the product itself, look no further than Maria. Although all the technicians are great Maria is exceptional. She is very talented and thorough. I have tons of cuticles which she expertly removes without EVER hurting me! She knows her stuff and takes real pride in her work. She is soft spoken and very sweet and a pleasure to spend time with. After getting my nails done with Maria, I receive compliments even weeks after.
I just love coming to this salon and make the drive because it’s worth it. Some people might think that it’s on the more expensive side but when you consider the real quality of the work and not having to come as often because your mani/​pedi lasts, then it’s actually a bargain.

LOVE this place!!! Very cute and classy salon! They offer free tea and snacks. You get to pick your foot soak scent. They get your nail polish for you after you select from the nail sticks.
And the big 5 star for me was my pedicure lasted a month!!! When I went to one of those hole in the wall it lasted 2 weeks.
To m

I had an appointment here on a rainy day, and was really looking forward to a luxurious experience based upon all the other reviews. Unfortunately, I had a rather unprofessional experience here, and was utterly disappointed given the upscale image that they have. I’ve taken off a star for the lack of professionalism, despite their great nail job.
They have a policy on their website, that if a customer is 10 minutes late, they will reschedule unless they still have availability.
So, on a rainy day, I hustled in here, half running up the escalator since I was running 5 minutes late. When I got inside, I was sitting around, waiting for at least 10 minutes until my nail artist came to get me. I was a bit confused how a place that has a policy for delays could be late themselves.
My nails artist started with a soak to remove my previous gel nails. And then immediately after wrapping my fingers in foil and cotton, she moved herself to the table across from me to do her own nails. It turns out that she was doing her nails right before she came to retrieve me (hence her delay) and then she continued to finish up her nails while I was soaking. It was so awkward as I sat there, watching her, and feeling quite shocked at the entire situation.
Now, I get that I was the only customer there because apparently they were super slow due to the rain, but I’ve been to many hole-​in-​the-​wall dingy nail salons where you pay half the price for a gel nail job, and even then, I have never experienced something like this.
After she finally got back to me, her comment was something along the lines of how she’s gotta go home after and do chores, and wants to make sure her nails don’t break so she had to finish it up. I’m wondering if she could have just done her own nails in her own time, and not while serving a customer.
I feel bad because she was a nice person, but for $ 45 to get gel nails (excluding tip) versus a mom-​and-​pop shop for $ 25, I felt a bit robbed.

Cookies? At a nail salon? Yessss!
After flying for 20ish hours, I guess all you really want is to get your nails done. Well that’s all I really wanted to beat the jet lag.
We came in here after the great Unilocal reviews and while the chairs are not massage chairs, everyone was soo nice.
I think we came in sort of towards closing, they had a great nail polish selection, the girl, did my nails exactly how I asked her to (no one ever does, it gets annoying). I got choice colors and three-​four weeks later my toes still look pretty. My nail polish came off after about a week but that’s expected.
I would definitely go back, especially because we walked in and they gave me and my boyfriend each a homemade cookie and a water. It doesn’t get better than that. We were sold pretty quickly.

Hidden Treasure
Just left the shop and am very pleased with the end result of my nails. The owner Kim is just a doll and really loves her job, and has a great work ethic.
The place is very cozy and everyone was friendly when i walked in. The first girl began to remove my gels i had on. I’ve been searching for quality nail salon for over a year now. I am a «special client“with special needs. i need the best FEET person in the building to deal with my dogs (feet) cuz they were barking!!!
I requested this when i made my appt, but somehow i get scheduled with a girl who’s been doing nails 1 year! I needed someone with more experience to deal with my excessive growing cuticles and ingrown toes. Please don’t cut my nail sideways cut it straight and please do the callus remover as well. The thin coat of remover she put didn’t do anything.
Kim politely took over and delivered in so many ways this woman is so talented. She didn’t not use any drills all done by hand, all it takes is to love your job and have a lil work ethic! I’ve been back 2X since. My nails have never chipped or broken! There are some things in life you have to pay for FABULOUS NAILS are one of them!
See you soon Kim :)