Telplex Communications

SCAM! SCAM! SCAM! SCAM! SCAM
I have been dealing with the fall out from Telplex Communications for over a month now! They called an unauthorized employee representing themselves as AT&T and a forced switch to Telplex in a government deregulation. They ported the lines without the written permission even after I unauthorized the changes the employee had made. By the time I called AT&T just hours later they had already put the order change thru and then told me it could not be cancelled. I am now objecting the bill which is close to $ 300.00 for less than 2 weeks of service. NICE SAVINGS! I have spoken with Telplex several times and each rep is the same short and disrespectful. When I asked to listen to the recorded call I was told no for I had already filed a complaint with the Commerce Commission, This «company» if you can even call them that is illegally representing themselves as your current carrier. BEWARE!

I am a survivor of AT&T, obviously no longer the right choice. Telplex renders friendly and prompt customer service and has saved me over 30% compared to my old AT&T service.

Total Scam & nasty at that! They try to throw scare tactics with Federal Law this and Federal Law that. Seriously AT&T has deregulated federal law & can’t contact me to inform me of cheaper rates… Seriously…cheaper rates need an approval & you also need all my phone numbers… get a little more creative kids. If you are calling me to help me out, you better have all my information & not need anything more. Amateurs!

Total Scam! My «sales lady» started to get anxious after i started asking questions about charges, long distance, etc after she told me she could lower my bill from $ 350 to $ 180. Then when the lady found out I wasn’t the actual owner she hung up on me. Very respectful company… yeah right. This company and their employees should be ashamed of themselves.

Just like everyone else, they make you «think» you are paying less for your call package at $ 35 but they ADD on tons of charges!!! My AT&T bill went from $ 160-​$ 175 to about $ 195 thru Telplex!!! WT~Fudge!!! STAY AWAY from these scam artists!!!

They called, trying to get me to switch my business lines. I asked for a price rate confirmation before switching, and before hanging up on me, I could clearly hear the rep calling me and «f***ING b****», I’m assuming for wasting her valuable three minutes of talking. So, so, glad I read the reviews first. Hope they really do record the calls for training purposes… that would be quite a lesson for all trainees!

SCAM., as a small business owner. They switched me from AT&T…By promising me a lower rate. total bs. They never gave me a confirmation in writing explaining my charges prior to me signing up don’t make the same mistake… this company is the worst. Don’t believe the lies.

Like other who have posted here, Telplex called my business stating they were from AT&T and wanted to save my company money on my long distance. Usually I do not entertain these calls but this time they confirmed they WERE AT&T and were just going to have my long distance going through Telplex. They promised to lower my rates and went through a whole plan which showed how they would be saving me money. After I received my first bill from them it was 2.5 times what it normally was from AT&T. I switched back to AT&T right away, however switching back took approximately 6 months and a huge hassle getting things back in order. And even while I was trying to payoff my remaining balance while we were going through this transition and the representative tells me to wait for final bill before paying, I am getting hounded every 2 – 3 days for collections on the bill. This company absolutely misrepresents itself and you should stay far away. Total Scam!!!

This company called my office and completely lied to me. Told me that they were just called to advise me that due to federal deregulation laws, my next invoice for internet/​phone service would arrive in their name and would cost less money. They said that they are affiliated with my current company, but had to use a different name due to federal law. When I tried to ask for contact information and details, the person on the phone got very nasty and tried to force me to answer «yes» to several questions. Eventually, I said, I need your contact information to verify what you are saying and I am going to end this call. He said, his computer would just call me back immediately and not stop. After I hung up, my phone rang incessantly from «private number,» which was their computer. I called their corporate headquarters and requested to be taken off of their call list. Then I called my current provider who let me know that it was a scam and they are not affiliated with this company AND if I had answered «yes» to their questions, my service would have been switched over to this company and there would have been nothing that I could do about it. BEWARE!

Telplex called my business stating they were from AT&T and wanted to save my company money on my long distance. Usually I do not entertain these calls but this time they confirmed they WERE AT&T and were just going to have my long distance going through Telplex but my charges would be all on one bill. I questioned them «even my u-​verse bill which comes separately?» he said «yes». Today I received my AT&T bill and was shocked! My long distance was much higher (u-​verse was not on this bill either). When questioning AT&T about all this I realized that the company misrepresented themselves. They are NOT AT&T!!! In fact, AT&T could not help me with my long distance situation I was now dealing with. I called Telplex and the man who answered the phone initially was nice but I told him I was not happy with the misrepresentation and the higher charges. He stated that I should have known it was a different company when a third party called me back to confirm up the change. At that point I told him I wanted the charges removed and he told me I had to more or less «pay my dues» and he was going to dictate how this phone call was going to continue. At that point I was furious and told him that I was not going to tolerate that. He hung up the phone on me. I immediately switched my long distance carrier back to AT&T!

They did not give me the quote she guarantee over the phone!!! When I called back, she would not let me speak to Christina again or the manager John Steel. Liars!

Telplex calls me up and tries to convince me that they can lower my ATT bill. I consider it but their tone and conversation makes me skeptical. I look them up on Unilocal and tell them that based on their Unilocal reviews, I can’t go through with it. The salesperson hangs up on me and uses this high pitched dial tone (I’m thinking their way of saying F U). Stay away from this SCAMMING company.

This is clearly a scam! Do not sign up. Do not consider these people. BEWARE!!!

CAUTION!!! Low grade and unprofessional service. Bill was always higher than stated and added fees every month. Jason the call center rep was rude. Nasty company and personnel. Beware !!

It’s a scam! Do NOT sign up!
They used to be Preferred Long Distance. Google it and you’ll see all the SCAM reviews. That’s why they changed their name.
They say, «send us your bill», then you do and they say «we can definitely save you money». So we switched and our bill literally increased $ 200. We called and they said «sorry, you signed the contract…»
Second, they call saying they are with AT&T, they’re not! I called AT&T about them and they said they just have no way to regulate companies like this. Say you’re recording the conversation and start asking them questions about the plan and if they really are AT&T and see how they react.

I believe they are a scam as well. DO NOT TRUST THEM. They got our business information from AT&T and tried to take over our phone lines. Now I don’t trust AT&T we are looking into Time Warner for phone service.

Run, They are a Scam. They used to be Preferred Long Distance. Just google Preferred Long Distance.

Very misleading… Do NOT switch to these crooks!!! Another company that pretends to be lowering your phone bill, but only causes higher bills and problems !!!

do not be fooled — do not switch. These are the same scum bags as Preferred Long Distance (check their reviews), just a new name. We switched and the bill got way more expensive. They charged us for service we did not order. meanwhile we switched back and they still bother us with bills.

Beware of this company. I received a call from Jake Scott at Telplex letting me know my AT&T bill was being lowered and this was part of a government deregulation that had taken place, they just needed verification from me to proceed. When I wouldn’t give verification, Jake became irate, upset and threatened to lock all my phone lines. I called AT&T and they said this was a scam to get me to switch carriers. I’m glad I listened to my instincts.