The UPS Store

My family has been using this UPS location for years. We get all of our mail delivered here because we tend to move a lot– and it’s way easier than having to do all of those change of address forms! As happens in this kind of business, there have been a number of staff changes over the years– some better than others. I have to say that this time around– they got the hiring RIGHT! This crew is always helpful, friendly (especially to our English bulldog) and ready to help in any way they can. After you’ve done business with a place for so long, it’s nice when the staff acknowledge you in some way. Jimmy always goes that extra mile to make sure that «we know that he knows.» He’ll head to the back of the store before we’re barely in the door because he knows we have packages waiting. That’s service. Plus he’s an excellent conversationalist– he has lots of great stories about his adventures! 5 stars for great customer service and genuinely nice staff!

Jimmy was so nice and helpfull, I came in with 5 pavkages when it was really busy and he dealt with all us us simultaneously. Just turned into my favorive UPS store.

Every other ups puts your items in a box of bag for free but this one charges you. Also the team is very unprofessional and don’t want to help you. Annoying location.

Unfriendly staff. The arrogant young man behind the counter let me know just what a major inconvenience it was for him to help me ship my package. Plus, I could barely hear what he was saying over the blaring techno music. I get it, you’re not interested in my repeat business. Don’t worry, I won’t be back to «bother» you.

Its in a convenient location with free parking, but I don’t get a great vibe here. I almost feel that the workers here are doing me a favor. And its crazy expensive too. I needed to send a large envelope next day, they told me it was 60 dollars, 2 days was almost 50. They told me because the gas was expensive, like I was chartering the flight myself to send it. They have a lot of good services if you are willing to pay for it.

TERRIBLE SERVICE
I didn’t grab his name as he was not wearing a name tag, but the Asian man behind the counter with glasses, perhaps 30 years old, was a contemptuous little prick.
I walked in a couple hours ago to mail a package and asked for a box. He took my stuff behind the counter and boxed it up without asking (All I had, asked for was the box), no big deal, maybe an honest mistake. I then told him the package was going to Canada. he told me UPS did not ship Internationally. I told him of course they did, to which he responded, «well not at this store, we have too many problems with it, you’ll have to go to another store» After this exchange, it was nothing but pouty faces and being rude without actually saying anything rude to me which could get him in trouble. I told him I had a merchant account, and couldn’t we just ship it from here… to which he agreed and provided international due bills… So clearly they can take the shipment, he just didn’t want to. I had a couple questions about filling out the form and he just looked at me like a sullen 13 year old and told me I would have to figure out how to fill out the form, he didn’t know. I then said fine, give me the paperwork and I’ll go to the other UPS store. Without even looking at me he pushed the paperwork at me and walked off.
If you enjoy being waited on by people who feel like they are too good to wait on you, then this is a great location.

They do not accept drop off packages/​boxes and the store itself smells like chemicals.

2014 Unilocal 365 CHALLENGE — ¹⁰⁹⁄₃₆₅
Nice UPS Store! I normally don’t go to UPS stores since they come to my work every day to pick up packages, but I had to mail my router back to ATT so I went to this store to do it. I recently cancelled my ATT U-​Verse internet, so ATT pays for UPS to ship the equipment back to them. You just have to go to a UPS store to do it — super easy!
This UPS is pretty awesome because there is a FREE parking garage right next to it! It’s not a HUGE garage, but it definitely works. If you can’t find a spot down there, street/​metered parking is also available.
The store has all your typical mailing supplies. I noticed there were PO Boxes (I think?) at the back of the store. They also offer services to get your passport photo taken!
When I came here, the guy knew exactly what to do when I brought my ATT equipment in. Apparently ATT only takes back the actual router, and not the cords or the extra generator/​back-​up battery. I need to figure out how to dispose of those… lol.
Overall, easy process and was totally empty when I came in last night around 6:30pm!

Friendly knowledgeable staff. Great hours. Live Scan Fingerprinting and computer rental. Free underground parking.

Free underground parking.
This particular UPS Store has a lot to offer… including notarization services… boxes… canvas printing… and faxing services!
Which explains why it took some time to get to me. One of the employees was nice enough to entertain me while she was helping the customer before me because I only needed to drop off a package. Truly appreciate it!