A great new clean take out spot. I’ve been very happy with every Chinese order so far. This is a take out menu I keep on hand at home.
Lucas L.
Rating des Ortes: 1 Springfield, MA
This evening when placing an order for delivery, I requested for a California hand roll and specifically reminded the lady on the phone twice to make it as a «hand roll» instead of the regular maki roll. FYI: in their most recent«Grand Opening» menu– they did advertise saying they do maki and hand rolls. Everything went well from order taking to the billing but I was upset after receiving the delivered meal. They served the California roll as a maki roll as opposed to what I’ve repeatedly reminded them on the phone. Normally I wouldn’t make it a big deal but I was expecting and craving for a hand roll, which explains why I deliberately confirmed with the lady twice for a hand roll. On my call back to the restaurant, the lady acknowledged her mistake and offered me two options: 1. Credit the $ of the California roll to my credit card. 2. Have her guy to deliver me a new hand roll. I went for option #2 and the expected delivery time was around 30 – 40 mins. After waiting for 1.5 hour, I decided to give the lady a call back and was surprised for her horrendous standards in following-up with my case. She told me that after checking with her chef, she was told that the kitchen no longer serves hand rolls and she forgot to call to inform me about that. When I explained to her that I had been waiting for the 2nd delivery which she had promised, she took a step back by insisting that since I’ve finished my meal(including the wrong order which is listed as same price as the hand roll), we can call it a draw. I got upset because it was her idea to offer me option #2, without the need to return the wrong maki roll since it was already packed in the same container with other dishes(I wouldn’t mind returning her the wrong maki roll anyway). A moment ago she confirmed to replace my order with a new one, after that she insisted that she can’t do anything(which she hadn’t exercise option 1 — giving me a credit card refund on the wrong order). Instead, her proposed new solution was to give me discounts in my next order. Excuse me, it was my first time as your customer and you’ve already gave me a terrible experience yet you expect me as a returning customer in the future? I’m sorry I’m very disappointed and this is my first and last time with Asian Grill Enfield. There’s other places I can get sushi for ;)
M m.
Rating des Ortes: 4 Longmeadow, MA
Both times I have ordered the food was above average, the place is nice on the inside and I will order again. The only reason I dont give it 5 stars is because nothing really stood out, the Chinese menu was about the same as all the others. I did not try the sushi.
Brian W.
Rating des Ortes: 4 Hartford, CT
I’ve tried a lot of the Chinese take out places in the area and most of them are not very good at all. This new place in Enfield is top of the heap. They have a few fantastic family specials, the service is fast, and the food is good. There is a small lunch counter seating area with bar stools but this place is mostly for take out. The menu is typical of most Chinese takeout but they do have Hibachi and Sushi items as well. They have a few different Family Meals at a package price which is great, presuming you like the items included. The food is not super greasy or overly salty like most Chinese takeout. The General Tso’s Chicken is completely battered with a tiny piece of chicken on the inside. The food is good, and certainly much better than anything I’ve tasted in the area.
Justin C.
Rating des Ortes: 5 Enfield, CT
Ok this was my first time ordering from them and I have to tell you the food was outstanding! Everything was fresh and tasted delicious! I will definitely be ordering from them again!
Kimberly K.
Rating des Ortes: 5 Longmeadow, MA
Five stars because this is what you want in a neighborhood takeout place! Looks like a hole in the wall but it is neat and clean. We ordered the Family Meal special with sooooo many dishes! The chicken and broccoli was the best dish and every other dish did not disappoint! The kids loved the General Tso’s. Says it feeds 4 more like 6. The staff was neat and courteous and had our order expertly packed. An employee even helped carry our order to the car because I had two kids in tow. Can’t wait to try their sushi!
M R.
Rating des Ortes: 5 Amherst, MA
Stopped here on my way home after a long drive. Wasn’t expecting much, but man! This place was delicious. Haven’t had such a well-balanced fried rice in a while. Their general tso’s chicken was near perfect as well. I will keep ordering from this place.
Maggie W.
Rating des Ortes: 5 Napoleon, OH
Awesome food! Awesome employees! Definitely will stay with this restaurant for my Chinese and Japanese food forever!