New England Urgent Care

I’m from out of state and my wife took me in on Christmas Day, and we couldn’t be happier with the care and service. The PA was thorough and friendly and the rest of the staff made us feel very comfortable.

I visited NEUC in early 2015 and found out they charge a lot for their services. My insurance only allowed the average approved rate and I ended up paying a lot more out of pocket. There prices are expensive. My advice is to visit your PCP; it’s going to be cheaper.
Another time I stopped in for something minor and forget my new insurance card, it ended up becoming a real big deal, they were going to charge my credit card the full amount and I end up having to deal with the insurance company and all the logistics to get a credit later on. I offered to fax the new card when I got home, but they refused.
So, between the expensive charges and acting like I was third-​class citizen, I came to the conclusion the only thing urgent about New England Urgent Care is getting their money.

If I had based my decision on wether to go to this facility or not on the reviews here I would have never entered. Good thing I decided to go before reading them…
My child, my husband and I went in today for our first time and couldn’t had been happier from when we entered to exiting. The staff is amazingly polite, respectful and helpful! We had to fill out some paper work, it was quick and painless. All three of us had to be seen and I asked the young lady at the front desk if we had to go in one at a time or can we all be seen at once since we pretty much were all having the same symptoms more or less. She told me what ever I was comfortable with they would acomadate. We decided to do all three of us at once. We were seen within ½ an hour and they had three people in the waiting room before us. when we were escorted to out room we noticed their were other patients in rooms that were being taken care of. We were told their was only 2 doctors on and we thought the worse… We figured it would be an hour before we would get a doctor. That wasn’t the case it was only 10 minutes!!! The room was big enough to fit us all in including a nurse and doctor. Everyone was very patient with us and they took care of us one at a time. We had Dr. Russo who was very attentive, he diagnosed us individually and treated us accordingly. He took the time to explain our diagnose and wasn’t annoyed with our 4yr old who kept asking questions. I was very pleased with Dr. Russo bed side manner and professionalism. We were given our discharge papers and script within a timely fashion. We had a very pleasant experience! We just moved to the area and haven’t set up new PCPs so this worked out great for us. Once again the staff was great, the doc was fantastic and we are so happy that we were all able to be seen and treated within an hour and not 8 hrs like at an ER. The facility is very clean, they have a play area for little ones and a tv for adults.

I’ve been here a few times and they leave much to be desired.
The wait is usually long even if you’re the only one waiting. The receptionists are hit or miss. I’ve had two rude and one pleasant person. When you get in there, they diagnose correctly. Each time I leave though, they send me away with the work-​up. Every time, there are responses to questions I was never asked. My third trip there, I specifically asked that they either ask me the questions and record my answers or omit the questions from the paperwork rather than falsifying my medical records as they had done twice before. They brushed me off by saying the questions aren’t important. I said, «I can appreciate that but the two choices are ask or omit; please do NOT answer on my behalf.» I looked at the paperwork when I left and once again, there were answers to questions they never asked.
There are other options in the area for urgent care who will show respect to their patients.

I have been in the military for 13 years and have no idea how civilian medicine works. I’m used to walking in during «sick call» hours, so going to Urgent Care because I couldn’t get in with doctor seems a bit much to me. But I guess you do what you gotta do. Lol.
This is obviously my first time at one and so far, the experience has been great. I walked in, handed the friendly receptionist my insurance card and ID and filled out some paperwork. There wasn’t much of a wait, since there was only one other person in the waiting area and it’s a sunny Tuesday morning. The nurse that checked my vitals was really friendly and I was sent to another room for the rest of my check up. It seemed like the wait between the nurse that came in and questioned me and the doc was a bit long, but who knows what else is going on here. I got here at 1140 and left at…
This center is fairly easy to get to and really clean. Everything looks noce
But as the other tipper said that it wasn’t very urgent for urgent care.