AutoEastern Nissan of Englewood

First visit: 2÷10÷2016
Second and last visit: 2÷12÷2016 4pm
Sales Consultant: Joe Long
It is very long story but I will try to make it as short as possible.
Currently, I have Infiniti Q50 and it is approaching the end of the contraction and truly interested in new lease for 2016 Maxima SR. I visited over 10 Nissan dealerships and leasing companies to get the best deal. However, this is the first time that I am writing about negative experience. No I can say THE WORST EXPERIENCE.
I got a lot of good offers from other dealerships and some of them were hard to believe it. On 2/​10, I had an appointment in NJ and I saw one of the AutoEastern Nissan (Meadow Lands). I stopped by there and got a quote. The price started from MSRP but I told to sales person to start from invoice price so we could save the time. He showed me everything with paper (took the photo) that showing all information, such as invoice price, taxes, fees, rebates, and so on because I told him the numbers that I got from other dealerships. He suggested me fair deal instead of official deal (price on the paper starting from $ 458 but the lowest he could to was $ 280 with a little bit of down payment /​He asked me to sign on the paper and brought to his sales manager. After that, he suggested me the counter offer), and his customer service was very nice.
The first impression of Auto Eastern Nissan was nice to me. On the same day on my way home (NY), I saw another Auto Eastern Nissan in Englewood. I just stopped by to ask their quote to increase the chance of making the best deal. Joe greeted me well, and there was no manager on the property so we couldn’t talk about the numbers.
Today (²⁄₁₂), I came to NJ to see my friend and finished work earlier than I expected so that I visited the dealership again. Joe was parking a car and I talked with another sales person about Q50(I brought a loaner car from Bayside Infiniti because I dropped my car to get a service) and seems to be nice.
Joe and me started to talk about deal and he was very nice to me before I told him about the numbers from other dealership. I explained him that some offers were hard to believe but it is very nice for a customer. Additionally, I told, «I know some of them will bump it up later». The lowest one that I got was $ 250 per month and I told him again that I don’trust the deal (because I am not a stupid customer who just believe it and sign it right away when a dealer saying, «this is the end of the day final and special chance»). He told me that he will show the real world and keep showing the MSRP so I told him that I always start from invoice price, but then he told me to forget about invoice price. What? There are numerous ways to do research before a customer visit a dealership, and nobody believe that the MSRP will be the final price. That thing was okay. He went to see his manager to get «The real number» according to him, but I heard that he was tracking the offer that I received from another Auto Eastern. I was just waiting to get a quote from this location. I clearly stated that the purpose for today was get your own quote NOT comparing or tracking my previous offer from other store. He made me remain sit for almost 30 minutes.
The worst part started after he came back from the office. He started to laugh and make fun of me. He said, «call me if you can make the deal with that price. I will buy it, too» and he made some sarcastic comments about the deal with his co-​worker. They sarcastically commented, «Oh yeah, I will also buy it».
They don’t need to make fun of me or the deal that I got from other locations.
Did you say you gonna show the real world??? You need know about your products before you work as a sales person. He seemed does not know Midnight version of SR trim and showed me the picture of SR but explained it has 20 inches wheel. Are you kidding me? It is 19 inches and any trim does not have 20 inches wheel.
Anyway, he made me very upset with 180 degrees different attitude toward to me and seems like he does not want to sell a car. If you cannot give better offer than competitors, that is it. YOU DON’T NEED TO SARCASTICALLY SAYING SOMETHING OR MAKE FUN OF A CUSTOMER WITH YOUR CO-​WORKER.
I don’t recommend to anyone this location. Don’t wasted your time. Don’t be ruined your day.
As you could see on Unilocal,they don’t really care for their customers and potential customer. This location must be shut down. I will contact to Nissan-​Infiniti customer center as a current customer and potential customer who had loyalty for the brand.(loosing my loyalty because of this time).
Sorry for the broken English. I am not good at English and tried my best to explain my feeling and the worst experience.
Thank you all.

I don’t want to give any rate for this shop. It’s terrible. I got the title and registration 4 months after I bought my car. I had to spend a lot of time and money in getting another temporary plate a month. Managers hadn’t explained why it took so long. But the managers didn’t apologize for it. Instead of apology, the dealershop just wanted me to pay the fees in order to get them. The former manager promised to waive the fees, but he quit the job right after promising it. Never visit this shop.

I brought my 2008 Nissan Rogue (with 87,000 miles on it) to this Nissan dealership because there was a noise on my wheels when I turned the role. I explained exactly what is the problem and offered them if we can do a road test so everyone will be on the same page what I am referring to. They refuse and after 30 minutes I was told the technician checked my car and looks like the problem is with the passenger side front axle which needs to be replaced and it costs me like $ 700. I was hesitant about it but asked them to do it.
After 2 days they called me and said my car is ready. I picked up my car and they charged me $ 845. When I started driving in less than a minute I realized the same exact noise is still there. turned back to them and ask the (Andre) guy to join me with the road test that I show him what is the issue. He agreed there is still a noise and will ask the technician to check it again.
Few days later, they called me back and said they were initially fixing something else on my car that referring to another CLICKING noise on my front wheels (WHICH I NEVER EXPERIENCED IT) and if you want us fix the issue you initially brought your car for, you have to spend another $ 925 + tax and they acted like they’re giving me a mercy as this is a reduced rate just for in-​house staff…
I tried to talked to the manager to see what’s going on and I was told the manager is busy and I asked them to have her call me back. The next day she called me back and when I explained the situation, her only excuse was my car has 87,000 miles on it and could suffer from multiple issues and their technician diagnosed something (which apparently wasn’t the issue I brought my car for) and they convinced me that was the problem, and now they diagnosed the real issue (if they really did!!!). She didn’t even accept this was their technician mistake that initially didn’t diagnose the problem first time. She told me the guy I went with road test told her that I intentionally tried to turn the role sharply to make a noise… REALLY??? so then how come you came up with a new diagnosis??? And she offered me either I can spend $ 925 + tax and they fix it or I can pick up my car unfixed and she made this offer in a way that it’s the most extraordinary offer I can get in my whole life. yes, that’s how professional they are.
Stay away from these guys, otherwise you may be charged multiple times for fixing the same issue over and over and you will be lucky if your car get really fixed at the end. I had bad experience with another Nissan dealership service once but this one was terrible.