Alexan City Center Apartments

At this point in time, I wouldn’t recommend this unit to my friends.
Buyers beware!
–Jon

I was really excited to see these apartments. The apartments themselves are great, and the leasing agent (Emma) was very friendly and helpful. Unfortunately, trying to get a tour is difficult. My roommate and I went after work one evening and arrived about 5:40pm, hoping to get a quick tour before the office closes at 6pm. The agent was willing to give one, but someone else (I presume the manager — she was very condescending) stated, «We don’t give tours after 5:30pm.» I felt really bad for the leasing agent, because it was clear she felt bad.
I returned Saturday morning, and there was only one leasing agent on duty. I waited for 15 minutes before getting a tour. In the meantime, a police officer dropped by asking for an employee, a resident came to get a package, and another guy showed up for a tour. The other guy had an appointment at 11am (by now it was 11:12am), but the leasing agent helped me first because I was there first. I certainly was grateful, but I felt bad for the other guy, who ended up leaving. When we got back from my tour, there were four people waiting outside the office.
My roommate works in retail, so I feel bad for the agents, and realize it is not their issue. However, whoever the manager is — PLEASE schedule more than one agent for Saturdays! I came very close to leaving and not taking the tour because I was so frustrated with the difficulty in viewing your property!

Third update; I abruptly moved out late last year and ended my lease early after there was a loud and violent fight in the hall-​way outside of my apartment that left the walls and fixtures totally wrecked.
I thought I had paid everything up when I moved out and had left a forwarding address, but I recently received a call from a debt collector threatening to sue me if I didn’t pay up $ 3300 immediately (which was FAR more than it would’ve cost to finish the remainder of the lease.)
After doing some research I found it was a legit collection put in from the account management at Alexan City Center; so it’s the gift that just keeps on giving.
I enjoyed some things about living here, but between the garbage and dog crap in the hallways, the garbage rooms I could smell from my apartment, terrible management, sketchy neighborhood, and noisy, smelly, messy, and possibly violent neighbors and/​or homeless people; I gotta say avoid this place at all costs.

My story about Alexan City Center is almost unbelievable that’s how horrible it is. I lived there for 2 years– the first year in a 2 bedroom in the building closest to Walmart. No issues really other than noisy neighbors. When my lease was up I decided to stay and go into a one bedroom in the building closest to the light rail. When I signed the new lease everything was transferred over including a new storage unit in the new building. 6 – 7 months into my lease I went to get something out my storage unit to find that the locks had been changed. I called management and explained the situation. The manager called me two days later to explain that they had a discrepancy on the paper work and my apartment number and storage unit number didn’t match so they had no idea who the storage unit belonged to. So instead of sending a letter to the building or even putting a letter on the door of the storage unit, they THREW EVERYTHING OUT! Irreplaceable items like family photos, year books, quilts my grandma had made me… There was a guitar, drum set and a computer…
I had to get a lawyer involved to recoup some of the cost. The stuff that was replaceable was replaced but… I’ll never get those other things back. I’m still to this day devastated…
Spend your hard earned money on an apartment complex that cares about you. You won’t find that at Alexan city center

I am so glad to not be living in this apartment complex anymore. They are rude, not helpful, maintenance takes forever!!!, You pay for trash service and being on the 3^rd floor they would collect it when it was convenient to them, they allow people to leave there dog poop just wherever (hallways, breezeways, staircases), the doors get propped open and homeless people move in, just to mention a few of the bad things… The staff is rude most of the time, they like the treat you like you are an idiot. Lacking in Customer Service to say the least… Needless to say if i knew then what i know now about this apartment complex i would have NEVER lived there. The rent is too much for what you get. half the amenities are/​were broken 90% of the time. There are other apartment complexes that I am sure are better and comparable in prices in the same area.
So glad to no longer be living at Alexan City Center and good luck if you decide to live there. GOOD RIDDANCE!

I moved in with a girl and shortly thereafter left. One month. All due to loud noise & too much rent for so little respect. I signed a paper alleviating me from the lease agreement only to find out two years later that the paper «mysteriously» disappeared and had their credit guy calling me about past due rent and when I said I hadn’t lived there in over two years and that I wouldn’t pay, the guy hung up on me. Worst apartment building ever. And on top of that the guy threatened that I’d be paying one way or another. Run as far as you can!

There are so many reasons why this place has one star.
1. The staff dehumanizes you, no respect, no empathy and ZERO help. Every time I need help with a package, a maintance order or even a quick question about renting the clubhouse (giving them more money) they are so rude.
2. The area is unsafe especially for women after dark. The park close to the area always has drug deals happening-​I know this because I collaborate with city officials for work
3. You can hear your neighbors
4. Things break ALL the time and the response time is horrible
5. It’s not worth the money
The best thing about this place is being in front of the lightrail and the garage. That’s it.

Run as far and as fast as you can. In my time at Alexan City Center I watched them attempt to install 3 faulty washing machines, had a homeless person build a nest in my storage unit, had the staff throw away the contents of my storage unit ($ 2,500 in personal property) and then proceed to charge me a $ 1,300 carpet replacement fee when I moved out. The management on site is inept and the parent company is the worst organization to ever cross my path. Save yourself a year full of headaches. Go literally anywhere else.

Absolutely flabbergasted by the rudeness and lack of professionalism by Riverstone Residential Group, the corporate office for the Alexan City Center in Englewood, Colorado. I should have been warned by the reviews in advance before choosing to move here. I LOVE the property managers and living at the Alexan was an overall positive experience. I moved out in June knowing that there was minor damage to the carpets at the bedrooms door jams that would need to be patched and deducted from my $ 500 deposit. Just now I received a call from corporate informing me of the final bill I owed. They decided to replace 1100 square feet of carpet as a solution for the small patch repair needed at a cost of $ 1300!!! Clearly a HUGE surprise and way to off set the cost of apartment upgrades on the shoulders of tenants without an decision making ability or voice in what happens. As outlandish as this sounded, I was willing to handle it calmly knowing that it wasn’t personal and emotions didn’t need to be brought into it the dialogue. I was asking questions and communicating in a respectful and professional business manner and the corporate representative, Kevin Parker– cell number 425−329−0745− was condescending, rude, mocking, unprofessional, and unresponsive to my questions. After calmly and professionally asking about my $ 500 deposit and if it is possible to talk to management about the decision to replace the entire carpet, Kevin Parker’s response in rude tone was to tell me if I didn’t like to just take it to court, dismissing my questions about process and decision making to avoid bogging down the court system and spending us all unnecessary time and money. After cutting me off multiple times his response to my questions was «You must be in communications, because you talk and talk and don’t ever listen!». I am not writing this because I owe a fee, I am writing this because I CAN NOT believe that the Alexan is represented by unprofessional, rude bullies such as Kevin Parker. This WILL go higher and your management will be told of the horrible customer service provided. I not only want an apology for the rude unprofessional behavior, but I deserve to have a conversation with management regarding questions and concerns I have about the bill.

I love this location. i walk to everything, food, store, gym. also Iforgot to mention the train stop. luv the convenience of that

I have been living here since February, and I have to say that this place has been a great move. The clubhouse renovation is amazing, the pool is lovely now that summer has arrived, and the conveniences of every business at and around the center are great. If anyone is having unresolved issues, I would recommend getting in touch with the current property manager, Mrs. Grimm or the assistant property manager. Herself and her staff are great to work with. Out of the many places I have lived throughout the metro area the Alexan City Center offers great amenities, security, comfort, and superb customer service. Previous to this company, I lived in a very chaotic and unprofessional place in Northern Denver that almost required a legal confrontation. Here at the Alexan, I can finally relax and breathe!

UPDATE:
After having multiple conversations with management about the transient issue, I don’t feel they take it seriously and have made only half-​hearted attempts to remedy the situation. Last night (once again) four sets of neighbors and myself called the police on a transient in our building living in as well as urinating/​defecating in an unlocked maintenance closet. I have seen the same transient hanging around for weeks and finally spoke to management about it on my lunch break yesterday, and TEN hours later they hadn’t even gone over there to kick the guy out.
The majority of these problems could be alleviated by installing a few new external doors (that can’t be picked by a credit card, as every door on the property currently can be) and by installing better locks on the storage closets/​maintenance rooms, but I guess that multi-​million dollar renovation they just did on the clubhouse (that nobody uses) really took away their funds for petty stuff like keeping their residents safe.

I would suggest against living here. They are nice apartments and a great location but they have a huge problem with homeless people getting in the complex and squatting in storage units.
I have had my storage unit broken into 3 times in 2 months and i have found empty beer bottles and empty food bags. I called Englewood Police department and they informed my that they arrested 3 homeless people the previous night (2÷28÷14).
I have complained to management numerous times and they refuse to take action on this problem.

The apartment itself is okay. High ceilings are really nice. We never had any noise issues, but some others have. Nice to have a garden tub, but we could live without it. We do have a washer and dryer in the unit, but not all units do, and there’s no on-​premises laundry facility. Parking is not assigned, and it’s scarce at 5:00 — 6:00 PM. Sometimes you have to park halfway across the parking lot. The gym is adequate, but nothing special. The on-​premises office/​printing center sucks. The equipment is old, and you can’t fax to e-​mail. The office staff are not very friendly, unless you are a prospective renter. Then they bend over backwards to provide customer service. But if you are already a resident, they couldn’t care less. The maintenance staff really, really sucks. Don’t expect to be able to get anything fixed. Even for an emergency repair, you’re LUCKY if they come within 24 hours. Even when I’ve complained, in writing, about maintenance requests being ignored, they still ignore you. Overall, too expensive for what you get. We pay $ 1,145 for a one bedroom/​one bath apartment. Even if you don’t mind the expense, I wouldn’t recommend this place because they have no idea how to provide customer service to residents.

Don’t believe the title, this is not a luxury apartment complex. I lived here one year and could not get out fast enough. Imagine paying a premium (higher than an actual luxury apartment in Denver) and all your appliances are so old they don’t work. Nothing worked once I moved in.
The complex has open hallways which the homeless and drug addicts coming off the light rail frequent to smoke their dope. One liked to defecate under the stairs and the management did nothing to prevent this.
The trash service which you pay extra for is a dump heap they leave in the garage for weeks at a time. A homeless person set up a free apartment in the storage unit across from my apartment. He siphoned off electricity from the building for lighting and a refrigerator. It took months before the management did anything. In other storage units hookers leave condoms.
The apartment was a wind tunnel in the winter as the windows were not properly sealed. Rain, spiders, and bugs came through at other times. The water heater made a constant humming sound, like a freight train day and night. It was louder that the freight trains I heard just blocks away. Their is something wrong with the water there, It stinks and is full of sediment.
In the park and ride drug dealers are frequent, I saw a knife attack and it took fifteen minuets for the police to respond. At other times, its full of drunks puking and urinating everywhere after sports events and frequenting bars.
Avoid this place at all costs, it’s not worth it!

I lived in this complex for two years, in two different apartments (one year in a 2-​bedroom and one year in a 1-​bedroom). The smoke alarms went off regularly at 3AM, and it was impossible to make anyone in the office care. I left this place because my apartment (and several others, I found out from the police) was broken into and all of my valuable possessions were stolen (and never recovered). I went to the office to see what was to be done, and to see if I could leave because I felt unsafe — the patio door (which is where the person broke in) was left unfixed for almost 3 days. I was told by management to «push a chair up against it or something.» The manager of the complex told me I should not have «expected security.» I was not allowed to end my lease early, so I stayed for the last 3 months, barely sleeping, locked in my bedroom. What a horrible establishment, and awful customer service. I will advise everyone looking for apartments to stay away from this complex.

We’ve been here for almost a year now and I have no complaints!
Pros: walking distance to the lightrail, big pool and hot tub area, friendly staff, allows most dogs, have dog exercise areas, covered parking included, 24 hour free maintenance, trash service that picks it up from your front door, nice club house, guest can park in the RTD park in ride for free and it’s safe. Also if you have good credit your deposit is very affordable. We paid $ 87 for our deposit which was amazing!
Cons: you have to pay for the trash service which is $ 25 a month and the trash company has odd rules to follow or else you get a $ 50 fine (one time the trash didn’t fit in the can so we put it on the floor and got a fine) and it is pretty expensive we pay about $ 1,080 per month for a one bedroom which includes rent, pet rent, trash service, renters insurance, and utilities.

The only thing the Alexan City Center has going for it is the location. After living there for a year I would recommend it to NO ONE. Rent is outrageously expensive for what you end up getting. There is a mandatory $ 25 trash fee, the security gate for the parking rarely works, and tenants are only allowed to get cable and internet through direct tv. Even if you are a new customer to Direct tv you can’t participate in the current special because of the deal they have with The Alexan City Center. Finally, the staff is inept. I was wrongfully charged to resurface the entire counter top because of a large crack that I had already marked on my move in check list so I wouldn’t be charged for it after moving out. I disputed it and won. I feel sorry for anyone who has been taken advantage of and had to pay for things they didn’t do all because of lazy staff members who don’t take the time to do their job.

I’ve been here over a year now.
I saw the pool turn green four times this summer from people peeing in it. There were broken glass bottles by the pool consistently. I saw a giant slick of vomit in it once. There are cigarette buts in the hallways. The pool is iced over (it’s supposed to be heated year around and you pay for this). The gym equipment is usually in disrepair.
They increase your rent every year, and yet you get fined $ 50 if you don’t get your garbage can in before the allotted timeframe (there’s trash pickup service which you have to pay for regardless if you use it or not).
Most of the residents are young and obnoxious and between the light rail station (which is super convenient) and the Wal Mart (also convenient, but also gross) you end up with a population surrounding you that is questionable considering the premium you pay on rent. For the price you can get similar amenities downtown in a better neighborhood.

The side door is always broken and guess what? My brother went out of town for a week, when he got home EVERYTHING was gone. Of course they failed to put cameras anywhere on the property and apparently Englewood PD is blind since they r ACROSS the street. Shithole!