Broadway total power

Broadway Total Power is a great place to buy outdoor power equipment and parts. The employees are welcoming, they each greeted me with a smile when I walked into the store. I was helped by Omar, he was extremely knowledgeable and friendly. I would definitely recommend this place.

Pretty worthless unless you want to walk in an buy something and don’t have a single question about it. Then you need to actually get someone to come out and talk to you. Place is staffed by 20 somethings, something tells me there isn’t a lot of experience in the staff.
One would think a place called Total Power that advertises generators would know something about using them. I ask for transfer switch and you’d suspect I’d made it up.
«So you sell generators but don’t have a way to connect them to anything?» I ask. «Yep» pretty much.
Thanks for nothing.

Poor service. Don’t use them if you are not commercial. I sense they take care of their commercial customers. They really don’t like retail business and their reps show it when they talk to you. I used them 3 times in the last year.
1) expect your work to take several weeks before they look at it (and then more if they need to order parts)
2) you will need to call them several times to advance through each step of the process.
3) get a receipt and customer number, their book-​keeping is disorganized and they will lose track of your stuff.
4) if they say they will call you back, they won’t. Not once.
5) if you press you will get attitude. They most definitely don’t value their customers nor feel an obligation to treat them with respect and responsiveness.
They had my equipment for a month, I called 12 times. 7 times they promised to call back and they did not. I scheduled pickup twice and they didn’t take care of their work. Logistical nightmare. Still can’t get a hold of them to pay so they will release my equipment to the currier

Terrible service. One guy tried to use pliers to remove a 12 mm. They are very busy left something for warranty repair & they haven’t looked at it after 4 weeks. Bound to be better places out there

The Team at Broadway Total Power are fantastic. They sell great quality products and truly stand behind their work and products sold. Will not go anywhere else for yard maintenance and snow removal products and maintenance work. Keep up the great work BTP.