Capstone At Vallagio

This has been the worst experience I have ever had with a leasing office and the issues started day 1. We had initially reserved an apartment without seeing the interior, when we came to do our walk through upon seeing the unit we decided that it wasn’t the best fit and asked to see others, finally, settling on an alternate option and reserving the unit, they leased it from under us which we found out the day we were to sign the lease and move in. After arguing, being hung up on by Carlos, lied to by the other female in the office they finally did offer us a larger apartment at a lower (yet ridiculously high rate. about 20% too high).
The staff is 100% the issue. They are rude, don’t appear to know sh*t about sh*t when it comes to their policies (EVERY SINGLE TIME i ask a question i get a different person and a different answer), They fight with you when asked to honor their word, and good luck trying to get them to acknowledge an error on their end — they are perfect. They could care less about their residents as people and I would be surprised if any of them have any people skills outside of their profession. One of the other reviews stated «You better pay your rent on time and hope you don’t need anything else from them.» — Couldn’t have said it better.
You would think this Unilocal page would make them reconsider business practices. It literally makes me red with rage paying rent to them every single month. Stay away.

I wish I could give them zero. Like one of the reviewer said the office staff (Emma and Carlos) are very «unprofessional, fake and phony». They don’t work according to their hours, so if you have deadline issue you are pretty much screwed. They can pretend to be nice, but once you have problem they laugh at your face. They lose your profile and info, so whatever refund you are entitled to disappear with it! NOT TRUSTWORTHY and can be liars easily without even considering problems they caused to you!

Stay away do not fall for the gimmicks or incentives. Capstone is faux luxury .Emma and Carlos are the manager and assistant manager and are extremely unprofessional, fake and phony. I asked Emma to move me to a different apartment on a Tuesday she said she would let me know by Friday 30 days later she did not respond yet when I went master 30 days later she said it slipped my mind I spaced it I’m sorry I forgot. There is no excuse for unprofessionalism like that.
I’ve been wanting to write a long review, but its a waste of my time .So I’m using voice text to just warn everyone stay away .It is the absolute worst, and if anybody answers this review like a manager or anyone its garbage. I went all the way up to the Vice President to try to get my problem solved, and each person there is worse than the next .They do not care anything about you .You just better have your rent paid, and not need anything from them.
They are the noisiest apartments I’ve ever lived in .I’m 46 years, white collar sales professional. I owned a house for 2 years and rented apartments for 20 yrs. The problems go on and on .
Even after you prorate the incentives, the apartments are still 20% too high. Look around and find a much better place, at a much better deal! Do not move here!
I just broke my lease, because i detest Lisa (VP), Emma (MGR) and Carlos (ASST MGR)!!

I feel like I have to write this to defend this place. I do live on a top floor unit specifically because I hate hearing people above me. I also live in building A. But besides a few inconvenient things like sudden re-​paving, having the elevator go out (it’s much better now), and having to ask twice for maintenance to replace the beautiful high-​end lighting, I don’t have any issues with the place.
I live in a 1 bed with den unit and find the place to be quiet and high quality. I never hear dogs barking. I have an underground parking space and people park courteously and are friendly around the building. I use the 24hr gym and the hot tub, which are always clean. On my floor I never smell weed, but the first floor the smell is definitely there. The trash rooms are clean most of the time, of course you will get some people dumping trash where they shouldn’t, but it’s not a life-​altering problem. I love walking over to the coffee shop and pizza place in Inverness, and it looks like they are adding more stores too. Most of all, I use the light rail all the time to go downtown, which is right outside building A’s door.
It seems we just had a change in management companies, so we’ll see how it goes– but for my money, I would recommend this place to anyone. Apartment living is a crapshoot of who you live by, but by living on a top floor I’d say you eliminate most of these problems.

Love living at these apartments. The staff is very friendly and helpful. The apartments are clean and very well maintained. It’s a huge ply that the apartments are dog friendly too. The only thing keeping me from giving it a 5 is the apartment walls are thin and you can hear people above you.

DON’T RENT HERE! THEY ARE AWFUL, UNHELPFUL, UNCARING, AND UNPROFESSIONAL! THEIR STAFF LACKS TRAINING! They will screw you in terms of rent (additional charges) or a vague email informing you to cancel your lease renewal 60 days before moving out thus making you pay an additional month’s rent if you did not walk down to the office to sign additional paperwork ending you’re already signed one year lease! Yes I am aware that this is a norm in Alliance leasing contracts but they try their hardest to sweep it under the rug in hopes that you forget and pay them more when your lease expires. and the appartments fall apart as soon as you move in (bathtubs, showers, plumbing in general, sinks, washers, dryers, and much more)! This has happened not only to us but to our neighbors who have moved out! Also they have not finished construction on any of the building so dirt will fly into your apartment via the balcony and you will become very friendly by surprise when you wake up at 7 am and there are 2 construction workers at your balcony sliding glass doors. STAY AWAY AT ALL COST!!! thank God we moved out!

My husband and I lived here from March 2014-​March 2015. We rented a 1 bedroom + den. Overall, it was a decent place to rent. I’ve included my personal pros and cons, and some of the neutral features of living here. Hopefully this review will be helpful for you in your apartment search.
CONS: 1. If you have neighbors above you, you will hear them walking, jumping, running, etc. If you work from home, and need quiet to be productive during the day, go for a top floor unit. 2. Building A has shoddy shower work. The stall in our unit leaked out water and the small amount of clearance above the shower made it very difficult for moisture to escape. I’m not sure if they are going to replace/​repair the shower stalls after current tenants move out, but hopefully they do. 3. The elevator in building A was out far too often for tenants to pay rent for a building advertising elevator usage as one of its perks. 4. Lazy people are everywhere in the world, and Capstone at Vallagio is no exception. There is a trash room on each floor and it consistently stays dirty because some people refuse to exert the energy it takes to completely push your bag of trash down the chute (apparently that’s the equivalent of running 10 back-​to-​back marathons), and there are questionable liquids all over the walls and floors. 5. There were times when the secure garage had a faulty garage door. 6. The front office will not accept packages, so packages have to be delivered to your door. I never had a problem with theft, but if you don’t like packages sitting outside your door throughout the day this could be an issue. 7. The windows don’t seem to be very well insulated. You can easily hear people talking outside and/​or blasting music in their cars. 8. As a tenant, you’ll have to pay for utilities in your unit and split the utilities for common area usage. Sometimes from the gym I could see that the lights were on in one of the model units at 6 AM. Presumably the lights had been left on all night… as a tenant you’ll share the burden of the electric bill for inane things like this.
PROS: 1. The complex is conveniently located to just about anything that you’d need: the light rail, the interstate, dry cleaning, car dealers, spas, dentists, shopping, restaurants, gyms, golf, movie theaters, etc. 2. Sound proofing between units on the same level is amazing. The neighbors to the right of us had a little boy who had no qualms about making noise, but I could never hear a peep from him once we were both in our apartments. (Please note that you can hear outside hallway noise while inside of your apartment. That’s how I know that the aforementioned little boy wasn’t afraid to let his presence be known.) 3. The area is nice and pretty quiet. 4. All of the maintenance issues that we ever had were attended to promptly. 5. The complex and units are aesthetically pleasing. 6. There is underground parking available for a reasonable price. 7. The mailboxes are located inside of the building you live in. 8. The units come with a washer and dryer. 9. We never had a bug issue. I only ever saw fruit flies in our unit, and that was after leaving bananas out for too long.
This was the first place that we ever rented in Denver. Everything isn’t perfect, and it should not be labeled luxury. When we moved in, the complex was brand new so we got a discounted deal on our unit. I suspect that the rent rates will only continue to rise, but the price seems average for the Denver metropolitan area. I did not have to deal with the front office staff very often, but they are horrible with following through. It seems that they robotically follow whatever corporate policies they have to comply with and go home at the end of the day; do not expect them to think outside of the box when it comes to providing customer service. There are lots of dogs in the area, so if you have a furry family member, s/​he will feel very welcomed here. I didn’t see very many children in the area, and there also aren’t a lot of «family friendly» amenities, such as a kiddie pool or a playground. The age range is pretty broad, but most of the people I’ve seen look like they are in the 30 – 40 range.

Not a good place. Extremely bad maintenance. The building is unfinished.

I’ve lived at many apartment complexes and this one hasn’t disappointed. The amenities and staff are good and I love my apartment. The leasing process was easy too. Just like any apartment or even home nothing is perfect, but I’ve never had anything out of the norm to complain about. I’d recommend my apartment complex to others.

Absolutely the worst place I have ever lived. The apartment is like a sound amplifier of the person (s) living above you. You can hear everything they say, do, where they walk around, etc. I also have had a difficult time dealing with the management here with issues such as the world’s worst elevator! David Walton is not worth your breath explaining the problem because 1. he won’t care (fact) and 2. he will turn you away (fact). The biggest pain of all is the elevator in building A. Stay away, don’t waste your time/​money. Oh, if you like the pool, hopefully you just like to look at the pool and not swim there because its cold as ice and although you are paying for a heated pool, it hasn’t worked since opening their doors (fact).

As mentioned by Maha in her exhaustive review, Capstone at Vallagio has major problems. Construction and craftsmanship are sorely lacking overall. If you have to live here, do not live in Building A. It is an absolute disaster full of malfunctions and leaks. The elevator is down every other week.
«Good from far, but far from good» is a great way to describe this place; don’t let the modern exterior fool you. It’s pretty shoddy.

The Capstone at Vallagio was the most traumatic experience I have ever had renting. First, please know that the apartments are not submetered when it comes to community electric, gas, and water. You will get two bills at the end of the month one for your apartment and one for the community based on occupancy (children under one are also counted!). Second, I highly doubt the square footage is accurate. These are the tiniest apartments you will see with ikea cabinets, butcher blocks, and plastic everything. It is not luxury as advertised. The elevator in building A broke down every other day. There’s one pet poop disposal that was never emptied and stunk up the whole parking lot. Landscaping is minimal and took forever to be put into place. The pool heater has never worked even though we were promised a heated pool. So no one went to the pool except for a few kids. Bathroom showers were redone 3 times. Water leaked from every apartment into the apartment below. It was nasty. You’ll notice everything was done half-​ass because the investors were running out of money and asked construction to build it cheaper and with less quality materials. They stopped paying the workers as well so many quit the job. The garage door never seems to work so security sucks. Tenants are really pissed off and many are messy leaving trash in the trash rooms with out placing them in the Shute. They also leave wrappers, broken beer bottles, and dog hair all over the property. The highway noise is very loud. Do not live near the maintenance man Josh. He is a chain smoker and bothers the neighbors. He is nice, but come on with the cigarette butts and stench that creeps into all surrounding apartments since you live on the second floor of building A. You will hear your neighbors above you and sometimes next to you. Our neighbor upstairs had heels on and we could hear her walking all the time. The ground shakes below anyone that walks. Try it out yourself. You will feel your own footsteps. One tenant moved out because he called the police on his upstairs neighbors who wouldn’t stop stomping around. They did it even more. Management offered him first pick apartment in the latest building being finished. He was not happy. He was the reason they added extra locks on the storage units. You will notice they were added on and not built into the doors. The fire escape doors were not secured either until we complained about the lack of security. The key fab in the garage does not work and is there for show I guess. The floors are cheap vinyl wood imitation. Building A did not have hot water for a week. There is a couple on the first floor with the gas leak that did not have hot water for a month! The water heater leaked on us and on our neighbors twice. I have heard of two tenants that had to move to first floor apartments since the elevator broke on their move in dates. There was a gas leak in their apartment and management did not believe them. Well, they finally found the leak and they had to go through the garage to get to it. We were never informed of it, but we probably paid for the leakage anyways! Then we had to pay for the pool being filled by a hose from the club house! Did I mention that that hose has to keep going to fill the pool up? One apartment had 14 work orders in less than 6 months! Most tenants moved out quickly because of all these issues and broke their leases. The amount of stress and anxiety you will get from this complex and dealing with David Walton the manager is not worth it. Please do yourself and family a favor and RUN!