Designs by Sundown

I have never used this service but based on the way there employees drive on the road I don’t think I would ever be inclined to hire them. Between there tailgating speeding in cutting people off throughout my 5 – 10 mile adventure I’d say it’s safe to say they get through it by sundown because they don’t give two hoots about what’s going on around them

I had a less than sub-​part experience with this company. Corey Brethauer was nice at first but the more questions I asked the less responsive he became. The numbers on the bids kept changing (3 bids which all built on each other). The first bid would list one price and by the second bid the price had gone up, and again on the 3^rd. Corey claimed it had to do with their auto bid system which is ridiculous. Who has a bidding system that can’t be manually adjusted? After reviewing one of his bids I totaled up what I wanted done and emailed the total to him for confirmation. He never acknowledged my email. When I was finally able to get in touch with him again he gave me attitude about the number I sent him. He made no effort to talk through it with me. He left several days between when I contacted him and when he’d get a bid to me. On one occasion I talked to him on a Wednesday and didn’t get a response on the bid until Monday. When I was ready to move forward with the project he just never returned my call. His behavior was very unprofessional and his customer service skills are seriously lacking. It was clear I was being jerked around with prices. I decided to go with a different company for my project. Designs by Sundown lost a good client because of him.

I was cut off three times (apparently driving like a jerk wasn’t really helping) on my morning commute by a dark haired woman in a Design by Sundown Hyundai. If you’re driving a company car probably try not to drive like a dick. I would never hire a company knowing their employee has such disregard for other people.

We used Designs by Sundown to landscape our front yard and remand scape the backyard. We couldn’t be happier! Katie was amazing! Not only did she design a beautiful plan, she took my ideas I to consideration and came up with a design we love. We were working under a deadline for my daughter’s wedding and everything was completed on time. She and the team worked diligently to ensure every detail was covered. She even stopped by the house to deadhead before the wedding. The lighting professional was amazing and really takes pride in his lighting design. I would highly recommend this company, especially Katie! We couldn’t be happier and we notice people who walk by our house always pause to look at the yard!

There is a reason why Designs trucks are seen in front of the best looking yards in my Cherry Hills (Mansfield Heights) neighborhood. It doesn’t matter what a few haters post on the Internet and singling out individuals for attack is lame. Today in my yard, I saw that Manny and his crew are experts and Cynthia is a true professional. So glad I picked up the phone and called them, after years of thinking about it!

Contacted them in April on my father’s recommendation (they had done his yard about 8 years prior). Waited 2 weeks for one of their landscape designers — Cynthia — to come to my home. Her first comment was «Traffic was awful. They should have told you that we don’t work out here» (my dad lives less than 2 miles from my home and I did provide all my information at the time that I scheduled the appointment). She then looked at my yard and told me that it would be about 2 weeks for her to get back to me with an estimate and that it may be only 1 week, but she wanted to overestimate. 3 weeks later I hadn’t heard anything so I contacted her and was told that she was working on «seasonal color» for Memorial Day and that she was now telling clients 4 weeks (I reminded her that she had told me 2 weeks) and was told I should hear from her after Memorial Day. 7 weeks later I still hadn’t heard anything. I hired another landscaping firm to do my yard.
Keep in mind I was just waiting for an ESTIMATE. This didn’t even include the amount of time that I would have had to wait to have the yard installed. Extremely poor business model. Don’t know if this just speaks to Cynthia’s poor customer service or to the business as I whole (although in reading through other reviews this does seem to be a trend). A business that doesn’t want business…

I can not give enough praise for Designs by Sundown. I am a recent widow struggling to take care of four acres and two sprinkling systems — Netafim and the standard above-​ground system. Within two days of my initial contact the owner, Mike Hommel, had called me back to discuss the issues, and Brad came out and shut down both systems for the winter. Brad was extremely courteous and patient with my plight. I will definitely use them in the future. My husband was a partner at the largest retail nursery in Colorado, so I knew Designs by Sundown had a great reputation, and they were recommended to me by a very successful nursery wholesaler in Englewood.
Sarah G.

I originally contacted Designs by Sundown to do my home’s landscaping in Hilltop in the spring of 2008. I was a bit worried that as a big company, i would get little attention to do my project that was «only» $ 15K…my fears came true.
After many delays and poor communication, they finally planted in fall of 2008 with several mistakes. After many phone calls/​voice mails, I finally got in touch with someone that said that someone would contact me to fix the issues in the spring.
Spring came and had no contact from them. Once again, after many phone calls /​voice mails throughout the early summer, I still got no response. I resorted to a nasty email explaining my situation and dis-​satiscation. Again, no response. So, I called back a week later and asked to speak to a manager since i was getting no where with their customer service. The manager (Jeremy) finally got on the phone and to my surprise, he was aggressive, defensive and outright combatitive, like he is the victim. Remember, this is well over a year since we began this process. I was in awe.
After a few more no-​shows, they fixed some of my issues, but somehow they can not find a weeping willow tree to replace the mistaken tree on my front lawn. I am no landscaper, but google found me a weeping willow that i can have delivered overnight. Oh, and i noticed 3 days after they came that my sprinklers were shooting straight up out of my backyard. Again, they never called me back after i left 2 VMs telling them of my new problem. I called a different landscaper to fix the problem. Apparently, they laid the sprinkler just below the grass, instead of the required 6″…unbelievable.
I would NEVER use or recommend this company for anything. I have no idea why they «supposedly» have a good reputation as a high end landscaper. To me landscaping is not rocket science and 90% of the benefit is customer service and this is not their strong point.
As far as the work they did… good design, but a bit over-​crowded causing me to spend more money than i needed to.
I remain in awe… i will update this post if anything changes.