Englewood Hospital and Medical Center

Top notch staff. I had a life threatening unexpected turn in routine surgery and drs Wolidiger and browser and all the other dr’s and nurses saved my life. The care I received while in ICU. Was amazing. Thank you all.
Jan H.

This place is absolutely not good… We went E.R. /​we got in the booth 7am but out of the place 10 am… We will just never go to this place anymore…

After renovations, this hospital looks amazing. They have nice and big parking lot. I visited ER, and the check in time and process was pleasantly surprising. It took them real quick to take my blood pressure, take my insurance and make sure the doctor comes and sees me fast. This hospital is clean and nurses very attentive. I gave it 3 STARS, because 2 weeks later i get a bill, a huge bill! I check on the statement and they billed wrong insurance, just to double check i called my insurance and they no claims regarding my visit to ER. I mean come on Englewood Hospital with all the nice, polite and attentive stuff in the ER, i would think you have some responsible people in billing as well. As of now i am going to call them and see if i can resolve this problem, will keep you updated.

I have pretty great health insurance. Pay only 20% coinsurance fee off the net bill provider sends to insurance company.
This hospital keeps sending very creative bills to rack up as much money as they can even for pretty standard medical care. Over 7k for mammogram and breast tissue biopsy!!!
Stay away if you value your wallet.

Terrible accommodations at the Sleep Center, Englewood Hospital. Looks like someones old basement, not clean and no carpets as it states on their website.

The hospital and staff are exemplary. I almost felt as if I were in a 5 star hotel. Loretta Dimsdale far surpasses anyone I’ve encountered… Especially waiting for surgeries, biopsies, tests etc. she goes above and beyond to make sure you and your family know what to expect and when to expect it. RN Liliana was sweet as pie as well as the care partner Shirley.
I would highly recommend this hospital if you’re having any cardiological tests or procedures and for maternity. What I liked in particular is how they have cards signed by each individual from your care team — everyone! The rendering physician, nurse, the nurse aid … All expressing their gratitude for the opportunity to care for you.
The hospital looks really great and updated with awesome art work everywhere and the cafeteria food is really good. They have a wide variety of things and the food is fresh and delicious. If you can choose where to go… and you’re around North Bergen area, you should consider this hospital. It was a great experience… It took the wee off the anxiety as you wait for your loved one in the OR. Everyone is pleasant and you get the sense that it is real healthCARE… Not like you took a number at the deli counter!

The nurses and doctors seem frustrated to have to do their jobs… I would go to a better hospital where they can provide better communication and assistance toward their patients. My little brother was brought in with high blood sugar levels, nausea, stomach pain and he has Type 1 Diabetes. The nurses and doctors aren’t able to focus on my little brothers sugar levels and his numbers are still high and we are having to wait sometimes hours before anyone comes into our room to respond. Normally when you press a nurse button a nurse comes to see what the problem is and our nurse never came so I had to look for anyone in the hallway to give him more insulin. The people that work at a hospital should know how to handle diabetic patients, this place doesn’t seem to get if he gets too high or too low he can die!

I just had my baby last week and was horrified by Helen Puso (NICU Nurse). She did unthinkable things to my baby b/​c she felt that he cried too loud! Within 1 hour of my son being born he was being mistreated. The nurse did not want to hear my baby cry so she put a pacifier in his mouth and weighed it down with a thick cotton burp cloth. His tiny face was mostly covered with this burp cloth & when I showed concern the nurse (Helen Puno/​NICU Nurse) explained that this was what they do & he isn’t suffocating! The next night we had the same nurse & she did the same exact thing but with a pillow case. She had cut his pacifier so it would fit flat against his face and taped it to the rolled pillowcase and tucked the pillowcase behind each side of his head so he could not spit the pacifier out. This is just a BRIEF description of what was done to my son as a newborn just minutes/​hours/​days old in the NICU by this night shift nurse. The day shift nurses were amazing and a godsend but the night shift was a disaster. You can count on listening to their incredibly tasteless music, eating and drinking at the nurse’s station, balancing their checkbooks and mistreating your newborn.

I had my baby here in October and overall, it was a pleasant experience. Gina and Arlene where my nurses during labor and they were lovely. The epidural was done by an MD and I got it within 15 minutes of requesting it — however — it is worth noting that it had to be redone AND was done despite having a rash on my back which I later learned was contraindicated. On the recovery floor, nurses and nurse assistants were rotated daily (no time to get to know them) and there was really only one assistant I found to be incompetent. Because my baby was born at nearly 2am, the only post delivery food option was a stale turkey sandwich, but it was better than nothin. Overall, The food was just okay. I’ve had better food at worse hospitals (lol). Rooms are private and husbands can stay and get meals. My daughter was well cared for by the staff. When I had complications that warranted two trips to the ER, I found the experience really depends on the doctor you see. Dr. Campenella was a discompassionate monster but Dr. Saxena was thorough and excellent. The ER techs were awesome, and so were the nurses, with the exception of one. To be admitted to the ER, they take your vitals at the front desk which is just awkward, intrusive and not very sanitary. All of your test results are available via an online portal at any time.

The L&D /​Mother Babby floors here are amazing. Nurses are friendly, knowledgable and available. Drs and specialists are quick to respond. Facility is new and very clean.

A few years ago I had two surgeries here. Dr. Harris saved my life by doing these surgeries so well. He gave good advice and has a sense of humor. Dr Mike was a great addition to the hospital experience because he was so personable. There were many low points being that I was in so much pain and at times the staff made me miserable but the past is in the past. I see now that they were trying to help me. The food was good and the wing was empty enough that my mom was able to sleep in the other bed in the room. The nurses were attentive.

I had my baby here past Mother’s Day and I must say my stay was wonderful from start to finish. From the ER until discharge every staff member I encountered was pleasant and kind. I am a registered nurse and I have worked in a lot of places, good and bad… Not only did I receive excellent clinical care at this facility, I received excellent CARE. Keep up the good work

Love this hospital. Wonderful nurturing staff in a clean, state of the art environment with best doctors and nurses. Compassionate Care and so much more.

Front desk staff was very unprofessional and not at all helpful. You would expect a friendly environment in the entrance of the non-​ER area.
Quite and curt unless it was to socialize with each other or coworkers.

The parking security people are horrendously rude, and apparently on a power trip. Unless the person you’re picking up is LITERALLY walking out of the door as you pull up, don’t expect to be able to wait for them.
When trying to pick my father up after a procedure, a security guard near the front door wouldn’t allow me to wait for him in my car, out of the way of other cars. As other people left their cars sitting, unattended, in no parking zones, I made sure to sit and wait with my car so I could move it if necessary. As I was waiting, a parking security person made their way to my car, and told me that I had to keep going around in circles, through the parking lot, out into the street, and back into the parking lot over and over until my father came out. When I pointed out that other people had left their cars, and asked if I could move my car into that area and sit there, she quickly cut me off and repeated that I had to continue to drive around in circles, and then abruptly walked away.
After looping around the hospital parking lot for a third time, I decided to wait on a residential street until my father came out. When he finally texted me that he was outside, I made my way back to the parking lot to pick him up, where I was met, yet again, by the same rude parking security person. She made sure to glare at me the entire time I was making the drive around the parking lot to leave after I had picked up my father, and even tried to play «crossing guard», telling me I needed to stop at a stop sign, when I was rolling up to the stop to meet my father.
Quite literally the most unprofessional «security officer» I’ve ever seen. Keep the petty emotional garbage out of work, or don’t do the job, simple as that.

Please do not go here. Go to Hackensack University Medical Center instead. I came here two months ago on a vacation when I was heaving terrible pain and nausea. I had first gone to urgen care, but they were worried about appendicitis and told me that I needed an ER. I went to Englewood, waited 40 minutes, complained that I might have appendicitis, and was finally seen by the triage nurse after 65 minutes. She had a terrible attitude (probably because I had complained about the long wait and the pain), and she asked me all sorts of personal questions about my period in front of everyone. They don’t have a separate triage room for privacy — they just have you sit in front of the doorway and spill your personal details.
After triage, I went back to waiting for 20 minutes. In that time, a nurse walked by and asked me why I was looking so sweaty and pale. I told her I was in a lot of pain, and she sped up my process. After that 20 minute wait, I did get blood drawn. Eventually they gave me some fluids and told me that I would have to drink the CT contrast fluid over a two hour period. GOOD GRIEF. I’m glad I didn’t really have appendicitis. After the first hour of fluids I was taken back to the ER, but I wasn’t given a room (although rooms were available). I was put on an uncomfortable gurney, freezing, and sweaty, and left in a hallway. My fiancé had come with me to the ER, and he offered me his jacket, because I was so cold. Eventually, they did get me a blanket, but by that time I was almost at the CT scanner.
The horror story didn’t end there. I had given them my insurance card upon arrival, and they had my insurance on file. It’s two months later now, and I’m sitting here wondering why my insurance hasn’t billed me yet. I call Englewood Emergency, and leave a voicemail for someone called Joan with the emergency department’s administration department. Joan was really helpful, and called me back to let me know that Englewood had billed a totally different insurance company, the insuarance company had denied the claim saying I wasn’t covered by them (obviously), and I could call a different number to get the billing department. I called the billing department and after being on hold for 5 minutes, I was connected with Kim. Kim had a bad attitude. She also insisted that I give her my full social security number over the phone. I told her that I would not do so, and that I would rather give my last name, DOB, and last four of my social. She put me on hold a few times without any notice — I would be talking with her and then I would be listening to hold music. She never apologized or expressed any interest in answering my questions. Anyway, my insurance is probably going to deny it, because they require all out of network providers to submit bills within one month of service, and it’s already been two months, so looks like Englewood is going to get a few unhappy calls from this customer!
STAY AWAY FROM THIS HOSPITAL AT ALL COSTS. Actually, I later told my family about my experience, and my mom said that my Grandpa had died here, and the care he had received was terrible. So, apparently it’s not just the ER that stinks, it’s also the inpatient care that sucks.

This hospital is in it ONLY for the money!
Nurses are lazy and doctors try to rush you out so they can pump the next victim full of meds and rack up their bills.
What happen to compassion and hospitality for fellow humans?!?
GO TO HOLY NAME OR HACKENSACK!!!

Pediatric unit is outstanding. Nurses and pediatric anesthesiologists are fantastic with kids. Completely blown away by the creativity and professionalism they demonstrated. Kids area is complete with tv, kids videos, toys, books etc. Very impressed, so much so that I decided to update my review. This hospital is alright with me. They have redeemed themselves.

Honestly I work down the block from the hospital and my GM told me they have a great salad bar at the hospital. I was a little skeptical at first eating at the hospital just sounds kinda weird but let me tell you it is worth it.
I used to order from different restaurants around the area where i would spend a fortune on a salad that honestly wasn’t even that great. The hospital café offers great sandwiches and panini made to order along with a do it yourself salad bar (so great and affordable) a large hot food selection where they offer you two or more hot specialties daily. They have the BEST chicken fingers and their onion rings are the bomb diggity. I have yet to venture to the dessert section due to my weight loss goals recently but ill get back to you on that topic. They also have just recently put in a foyo machine which if you ask me is pretty dam awesome. They also have two homemade soups every day that are very yummy.
I highly recommend it for a quick bite that is affordable.

5 stars for the medical attentiveness, staff competency and personal choice of meals. I’m on Day 4 of being a patient and have zero complaints. Free public wifi for everyone so it’s great if you have a laptop or smartphone. But cable is $ 18.