Front Range Stone Countertops

These people have no respect towards their customers and employees do not shop here

We have worked with them for months and done a few projects with them. The first took the longest because we went through home depot and home depot held us up. Ever since we went directly through them its been a breeze. From template to install its usually within 2 weeks. We won’t use anyone else.

Well it’s been 6 weeks now since I paid for my granite countertops at Home Depot and still no install. The communication has been atrocious and at this point I still don’t have a scheduled installation date. I will be surprised if I get them installed by June.
The measurement guy was nice but this whole process has been terrible. Looking forward to getting this done so I never have to work through this again.
Save yourself the trouble a pick a company with actual customer service.

We have worked directly with Front Range Stone on multiple counter-​top installations throughout our home and have always been very happy with the end result! Chelsea, our customer service rep, is always very responsive and professional — we will continue to utilize their services!

I purchased my granite countertops directly from Front Range Stone on three different occasions. Chelsea, my customer service rep. was helpful every step of the way. On my latest install (a large bathroom vanity) I selected a slab and later found one that I liked better… since the fabrication hadn’t begun there was no problem changing the type of stone/​slab I wanted. The installation process on all three jobs was very efficient and they did a great job laser measuring my countertops to fit. The installers were very professional and did an excellent setting my countertops. Overall I had a great experience with Front Range Stone and would highly recommend them.

We were so happy with our granite process through front range. Chelsea was super helpful, the measurement was professional and straight forward and the install was quick and looked amazing afterwards. We get so many compliments on our granite, and I’m constantly referring friends. Great company and awesome outcome.

They came out to measure counter tops in four areas of our office. Due to some unusual con configurations not all cabinets were permanently mounted. The Front Range representative who came out said it was not an issue since the cabinets were spanning the distance between walls. After spending four hours on site and making the measurements, he said someone would call me next week to schedule installation, which did not happen. After calling and leaving messages with no return I finally got a hold of someone, who passed me on to someone else who then said they could not start making the counter tops until all cabinets were permanently installed. This is the exact opposite of what I was told twice before. Now they will have to come out and re-​measure again? I have already wasted over two weeks!

If you want a quality installation, do not use front range. The first guy that came to measure and didn’t show up until 6 in the evening with no call beforehand. He didn’t have a clue what he was doing, so I had them send someone else. They installed the counter and tub deck. The backsplash was different on each corner. They didn’t finish the edge on one side, so had to rip out the backsplash, put a hole in our new wall and wrecked the paint. They nicked our custom cabinets and got glue on the door. I asked for compensation and they said that is the hazards of the job. We had to repaint and fix the damage ourselves. They never call you back or follow up. There were more hazards, but I won’t list them.
They deserve to go out of business as there are no good reviews.

This wasn’t my first run in with Front Range Stone through Home Depot. After the first time I would have given them 3 or 4 stars when they installed a Silestone countertop. Now… no way. You would think laminate would be so much easier. After they finally got out to measure, we told them exactly where we wanted the seams on the drawing. The people back at the office completely ignored what WE wanted and did what they wanted. They told us the size of the laminate sheets and we had to figure out how to make the seams work, not them. After that, they then told us how it was going to cost $ 600 for 10 more feet of laminate. So with our tail between our legs we (with the help of Home Depot) split the cost. Well today was install day… guess what? You guessed it seams were wrong and still no countertop. Called Front Range and I was told that they wouldn’t know till tomorrow when the installers returned what needed to be done. When asked to speak with the manager, he would not take the care. Since when do you have one of you installation assistants take the heat, he needs to learn on how to run a business. This is not how to treat clients and I hope that Home Depot can find another business to do their countertops.

I have to admit I got a little nervous reading some of the reviews after we contracted with Front Range via Home Depot but our initial conversations /​planning went smoothly so we decided to give them a shot. We had a great experience from the stone selection (they were very patient with our two competing tastes) to the installation (flawless work from Dos Juans!). We had a great experience overall and wouldn’t hesitate to recommend their work.

This company is terrible. A representative from the company came out to measure for the counter that we pre-​paid through Home Depot. I was promised one large slab and two crews to carry the slab up the stairs so naturally, when Home Depot called to request an additional $ 100 for the high rise fee (in addition to the $ 100 that I already pre-​paid), I did not complain. On installation day, the slab came in two pieces (cut straight down the middle) and one very tired crew (they told me they had been working for the last 24 hours straight, driving through the night to get the installations done in time). I called to question the discrepancy between measuring and install day but have not received any kind of response. I presume this is because I pre-​paid in full prior to installation.
Please note the company seems to have changed names. They used to be «Front Range Stone Fabrications» under Unilocal.If you look under that name, there are three reviews, all of which are negative. They also have only negative reviews on Google. They also have 5 complaints for this year (9 within the last 3 years) with the Better Business Bureau.
Try to avoid this company at all costs.
UPDATE: Owner called my husband to inform him that there was a breakdown in communication with the estimator of the company. Either the estimator misspoke in promising us a single slab and/​or failed to make notes to the fabricator indicating a single slab when he came out to measure. As a warning to future customers, be sure to discuss seam placement, if it is an important issue to you and confirm that the appropriate notes have been made in writing to the fabricator during your template appointment.