H&R Block

AVOID THIS PLACE!!! This is my very unpleasant experience at this H&R Block.
I had an appointment scheduled at 12pm with Mrs. Norma Duckson in order to file my 2014 taxes.
I show up at 12pm sharp and I find out that Mrs. Duckson is running late because the client before me was late. I don’t think this is a good excuse, if he was late he should have just been rescheduled to another day because it is not fair that the clients after him, who are in time, have to pay for his negligence.
Anyways, Mrs. Duckson asks me to come back at 12:30pm, I do so but when I’m back she is still with the previous client.
I wait until 12:50pm when Mrs. Duckson asks Mr. Edward Kardell to take care of me. He does my taxes without asking me almost anything, which was honestly quite strange, and he even selects the method of payment/​refund to be «check» even if I asked to be electronic.
I pay H&R Block $ 165 and I come back to my office. At this point I check all the papers and I find errors everywhere starting from my address where I am supposed to receive the reimburse.
I go back to the H&R Block office, Mrs. Duckson checks everything, she finds some discrepancies, and she is not able to update my address because the tax return has already been accepted.
This whole process costed me 3 hours of my time, a lot of frustration and I still have to call/​visit the NJ tax office in order to try to get my address changed and hopefully my refund back.
I am very upset right now, it was the worst service I have ever had, I will probably not receive my refund check, my tax return is not accurate so who knows what happens if I get audited and I even paid H&R Block $ 165 for this!

Had a great experience with this place.