IMX Pilates

Tried their mat sessions. Very good
Semi private class with reformer and tower are excellent!

I really enjoyed my three sessions at IMX. All of the instructors are well versed in this methodology, but my favorite is Christina. She really provides a thorough workout. So, the workout and the facility are great. I did however just have a very unsettling interaction with the studio’s owner. I purchased a new student packet for 5 classes, when purchasing I asked about expiration with the instructor who said it did not, it was complete when the 5 classes were complete. I asked because I travel to the west coast often for work, so I knew completing 5 classes in 4 weeks would not work with my schedule. With that said, I returned to the NJ area with 2 classes left, which I went t one last night and saw on the computer that one class was owed on the computer. However, the owner called and said I needed to pay for the class. I shared with her that I was told that there was no expiration, she was not moved and reiterated that it had indeed expired. I asked if she would be willing to gift the class as I still have one left. The studio was not losing any money at all. It actually has made money, as the classes were paid upfront. She then said she was not RESPONSIBLE for me! Outside of being insulted by the thought of a proprietor assuming that I am asking for her to be responsible, I was asking for her to grow her business relationship with me as a future customer. It never pays to be nasty or condescending. I will not go back for that very reason. There are so many Groupon deals out now that I never have to go back to the studio again. For the cost of one class, this business owner lost a month or more, and more specifically the potential customers I could send from my circle of entertainers. It is unfortunate, but it is how it is in the climate.