Mountain Maids

Skip them. Crew showed up one hour late, when left unsupervised, did not do work promised and left an hour early. When owner was approached he was unconcerned, unprofessional and rage-​full. Very unpleasant experience. I highly urge you to look elsewhere for your cleaning needs.

The first few times they did a good job, but now they are consistently late and even though I pay for 2 hours they do a half ass job and leave after 1hour and 30 minutes, yet still charge me for 2 hours. When I called to discuss the matter, I get «my manager will call you». No call has ever been received.
DON’T WASTE YOUR MONEY!

I want to start off by saying the two women that came to our house were absolutely FANTASTIC. I wish I could remember their names, but they did a phenomenal job and were so sweet to my children… and me!
However, the communication between the management and customer is terrible. They were over 2 hours late their first time here. I went ahead and had them scheduled to come back a second time since they did such a great job cleaning, but after being over an hour late with no call, I had to call. I was told their car had broken down and they would need to reschedule. It seems crazy to me that no one thought they should communicate that to me. They didnt have a key to my home, so i couldnt just leave the house unlocked to run errands before picking up my kids. It was like they just expected me to sit around and wait for them. Very poor business practices. I cancelled service the next day and found another cleaning service who I am incredibly pleased with.
They also took my credit card «just to hold the reservation», when i had initially made the reservation. The day they cleaned our home, they asked for a check, which I wrote. A week or so later, when I logged into our bank account, not only had they cashed the check, but they had also charged my debit card. Luckily, they reversed the debit card charge, but it was the fact that it happened in the first place that upset me.
There are other local cleaning services that are far more reliable. I wish the two women that came to our home that day could go work for our new service!

They were supposed to come to my house yesterday at 1 – 1:30. At 1:45 I called to see where they were. They had told me that their car broke down but got a working one and should be there be 2:45. At 3:00 I called to see where they were again. They called back and said they should be there any minute. I told them if they’re not here in 10 – 15 minutes, don’t bother. They called back again and said they they will most likely won’t be there in a few minutes due to weather conditions and cancelled. The weather was fine and I drove everywhere that day with no problem. They seem to have a colossal of lies.
I’m not here to wait and waste my time if a business doesn’t work well. Go to the next business and snip the bad ones in the butt ASAP!

did a ok job but, used a duster to clean my toilet! then the toilet got clogged and told me i had to pay for half the plumbing! The maids were nice but, they dont understand english so i guess they thought when i told them to use my cleaning products that meant a duster for the toilet bowl??? go figure…