Rocky Mountain Urgent Care

This doctors office is by far the worst I’ve been to. I have been going here for a year now and have had three different doctors in this time. I have had an existing condition and every time I get a new doctor I have to explain my situation/​condition again and have been given different medication each time. The last time I came in I was told he wouldn’t give me the medication I was currently on unless I saw another doctor in that profession and they recommended it personally. Completely unorganized and unfair to their patients. Beware!

Went back and Kelly the PA took my temp and vitals, I had to take off my coat so he could do my blood pressure, he said left arm is best, figuring that because its closest to the heart but curious if I was right, I asked him why, BIG EYE ROLL, and in fact it is the reason I thought. WHAT A CRAPPY ATTITUDE. Don’t roll your eyes you smug little dude! I asked you a freaking question, and no I’m not an idiot. Also, after I saw the doc (who was actually helpful and nice) the PA, Kelly came in and handed me a paper, here sign this he said. I said, um what am I signing? I had gotten an anti-​nausea prescription and didn’t know if that had anything to do with it, again BIG ATTITUDE, in a very condescending tone, this is your check out paperwork. Tip for you, maybe if you did your job and explained what I’m signing and why, then you wouldn’t have to unnecessarily answer questions.

My husband and I recently moved to the Denver area. We were having a very hard time finding a Primary Care Physician. Most doctor’s weren’t accepting new patients and the ones that were accepting were booked out a couple months. Well in the meantime my husbands medications were running out. We went to this Urgent Care to see if we could get a temporary refill until we could get in with the PCP. We are NOT drug seekers and the medications he needed were NOT controlled substances. He just needed two anti-​depressants/​anti-​psych for his Bi-​polar. The minute we said medication refill the receptionist said no and handed us a card for a PCP. I asked for the doctor. He came up to the window and said «We don’t give refills ever». I tried to explain our situation and he just kept saying «No, I could get in trouble if I gave refills and I’m not going to lose my job over you». I was shocked that he was acting so dramatic. He didn’t ask what the medications were for. He just looked at the bottles and tried to tell us they were controlled substances. I told him he was wrong! And he just said «Well you can go to the ER and they will give you refills.» I was extremely insulted that they would treat us so poorly. And just assume that we were drug seekers. I didn’t get the doctors name but I would NOT recommend going to this Urgent Care. Try to find a physician/​office with more compassion! (FYI the medications he needed were Gabapentin & Mirtazapine. You can look them up and see that they are not controlled substances)

My husband recently went here and had a terrible experience. He made an appointment to see a REAL doctor, and instead was given a Physician’s Assistant. She performed no examination on him: she did not look in his mouth, down his throat, his ears, and did not feel his neck. She sat there and instead actually asked him «are your lymph nodes swollen.» Talk about lazy. She then referred him to a specialist to get a whole bunch of pricey tests performed which didn’t even seem to be consistent with his illness. And to top it off she charged the highest amount on their sliding scale ($ 148) for barely even looking at him. That’s the charge you usually pay out of pocket for a REAL private doctor when you don’t have insurance. This is a rip off and we are both pissed. We should have gone to a real doctor’s office instead.