Rocky Mountain Veterinary Neurology

Dr. Lane and his team have done complex back surgeries on three of our dogs and provided sophisticated care to a fourth due to brain damage. They’ve achieved great results and I would highly recommend them. They just opened their own world class, stand alone facility that’s probably the best of its kind in the interior west.

Wow. my experience has been very different from the other review.
I don’t question Dr Lane’s knowledge and expertise. I’ve heard from many people how good he is. What I’m disappointed in, is 1) his bedside manner (for the parents of the patients 2) his lack of accessibility when you want to talk to the dr and not just a go between and 3) trying to get a follow up as per instructed by his office was impossible in any reasonable time period.
I was out of town when my baby woke up not able to move her legs. My boyfriend rushed her on a sunday morning to the VRCC and the emergency vet and staff were great. They got her settled, checked her out and called me often to check in. They told me that she might have a ruptured or herniated disc or something else but that Dr Lane needed to see her.
It took the Neurology dept more than 24 hours to actually get around to seeing her. One of Dr Lane’s asst’s called me to tell me that the Dr was pretty confident it was an FCE, but when she explained what an FCE was it didn’t match any description on the internet or that my own vet described. Because they had seen her so late in the day they said she needed to stay one more night and have an MRI the next day.
I asked why she needed an MRI ($ 2000) if the DR was sure it was an FCE and i asked if doing the MRI would make any difference in treatment going forward she didn’t really have a good answer. I had to get almost beligerent before I could get them to agree to have Dr Lane call me so I could ask him some questions that I was not getting answers to.
When my baby was being checked out, his office did give us direction on what to do for her comfort and to try and get her limbs moving again, but when things started to go downhill it was impossible to get in to see him, unless i dropped her off for the day with them (which meant I wouldn’t be able to ask him questions etc.). When i tried to get a follow up appt and actually see him (as per instructed by his office), i was told i couldn’t see hi for ~ 8 – 10 weeks. It was very upsetting.
i was able to get an appt with another neurologist in town to get a follow up appt (even though we’re new patients) in a reasonable amount of time at another Neurologist office and that office bent over backwards to help me.
Just because you are good at your skill, doesn’t mean you are good at your job.
Frankly, Rocky Mountain Neurology has been an upsetting and disappointing experience.

Plain and simple… Dr. Stephen Lane is THE BEST… EVER. He and his team are so skilled and caring and will do whatever it takes to help your furry baby. I have NO DOUBT that my precious baby girl always received the BEST possible medical care. September 2010 Emmy ruptured a disc in her spine and without Dr. Lane’s expertise, that would have been the end of the line for her. He reassured me that she would do awesome… even at 15 years old… and she did! She was SO happy and felt like a MILLION BUCKS within a few days of the surgery. To watch her bounce around and run and play like a puppy again was all the proof I ever needed. I would have never trusted anyone else with my beloved baby.
From that point on, I knew that all her special needs could be put in the hands of Dr. Lane and his team. Emmy had an amazing long life with the help of Dr. Lane.
Thank you Dr Lane, Lori, Stacy, Kaylene, Shaina, Rebecca, Rachel, Rhiannon, and all the other Neurology team members for the care and love you gave my fesity little girl,
as well as all the front desk staff who are SO kind, sympathetic and understanding when it comes to the love you have for your animal companions. (Lynette, Melanie, Justin and all others).
And not to leave out the awesome ER/​overnight staff… especially Eric who was always so PATIENT with me to always take the time to answer ALL my questions and concerns.
You all have a very special place in my heart as well as in heaven for everything you do!
Love, Emmy’s Mom