Truly Nolen Pest & Termite Control

I’ve been reading some of these reviews and I totally disagree with everything everyone is saying. I have never had a problem with truly nolen. Our pest control guy Steve is so customer friendly. He even calls and text us to keep us updated on whats going on around our home. The ladies that work the front desk are super nice and always willing to help you.
I have no complaints about this company. All these bad reviews are making the company look bad. I can tell you that company stands behind the work they perform. A++
Maybe the store manager in Englewood should start getting reviews from his other customers so everyone can really see what the public thinks of Truly Nolen. Im sure Im not the only one.

One of the worst customer oriented services I have experienced. They don’t show up, they don’t call to reschedule. the district manager doesn’t return phone calls. Last time I called to complain, I got the what can we do to make this right speech, nothing changed after that. They show you all these slick videos, make lots of promises, but don’t do the work. Maybe they should spend more money on training their employees than on fancy car gimmicks. Stay away!!!

I would like to think, and hope that it’s true, my review is NOT typical. However, I feel that any prospective customer should be aware of my experience with Truly Nolen Pest Control of Englewood FL.
We went with the Four Season plan suggested by the salesperson who met with me and my husband when I called to request a consultation after we moved in to a house we had purchased via the Internet along with the help of our Realtor. She assisted further by taking extra pictures not posted online, and sending us personal files which included the pictures and we would discuss those pictures, and her thoughts concerning the house.
The representative who met with us concerning our pest control needs was informed at the first consultation that I have Arachnophobia, more than a general fear. Most bugs do not bother me at all…
To make a long story short, on June 28^th, 2012 our Summer Service (which is part of the Four Season Plan) was completed while we were in Sarasota for an appointment. VERY shortly after 4pm we pulled into the driveway and I saw the BIGGEST SCARIEST spider on the exterior front wall of my house. In panic mode, I yelled to my husband to watch the spider (fear of it getting away and reproducing) and I exited the car while it was still moving towards the garage. I ran in the house, called the Englewood branch of the Truly Nolen office. I asked for the technician who had become our «regular» technician. He is such a good guy, we considered him a friend, not just our «regular pest control tech». He was aware of my phobia and always treated me with respect. He also spent a great deal of his time sharing his knowledge of assorted bugs with me. Most were quite common in FL, but since I had recently moved here from MI, I wasn’t familiar with them. He told me the what I could do to avoid any problems with them, especially not drawing them to the inside of the house. (Rinsing soda cans with water before putting them in recycling bin which is stored in the garage until garbage pickup day, keeping branches of vacant lot next to us trimmed away from our power lines so pests couldn’t use the limbs as a «highways» to gain access to our house, etc.)
When I called the office, I was told he had gone home for the day but the lady asked me to hold after I told her about the emergency I had at my home. A minute later I was told «Gary» was coming and he would identify and then kill the spider. l thanked her and went back outside and waited for «Gary».
After another call and more waiting, I finally realized something wasn’t right because my house is ONE BLOCK behind the Truly Nolen office in Englewood and there was no good reason why nobody had shown up yet. I got in my car, and drove to the office and «Gary» quite obviously hadn’t left to come to my house. After making sure he was the one that was suppose to be going to the house on Pendleton, I asked why he hadn’t left yet. Apparently, he had no intention to come to my home, because he considered it beneficial, as long as it hadn’t gotten IN my house. After I told him since it is MY house and I am a PAYING customer, I didn’t care about his opinion and I left the parking lot MORE PANICKED and went back home to tell my husband he was going to have to kill the spider because nobody was coming from Truly Nolen.
MY ADVICE TO FUTURE CUSTOMERS: Ask to have the DEFINITION of EMERGENCY IN PRINT! If it differs from yours, as far as pest control goes, ask who’s opinion IS MORE IMPORTANT and if your emergency will be responded to as such, and if you will receive 24– hour emergency service, as stated on the Truly Nolen Website.
Please realize this is the only «emergency» call for help I’ve made concerning a spider. Almost every day since moving to FL, my husband has killed at least one spider in our lanai or another area of our home, and I NEVER ONCE complained or called for emergency assistance. Only this ONE time did I ask for a technician to come.