Uncle Bob’s Self Storage

Beware of predatory fees and EXTREMELY unpleasant customer service!
First and foremost, i have used storage units consistently since 2001, i recently moved to uncle bobs storage in Englewood from extra space storage in edgewater merely for the sake of convenience. What a huge mistake! Right off the bat, on move in day, i noticed some issues about the facility that should have given me warning signs that i failed to take in consideration. First the buildings are open during the day. The doors should be closed but are not and this isnt a big deal as there is a security gate however when i was leaving at the end of the day i saw a rat in the parking lot. it wasnt in the building but could easily gain access. Secondly, the few carts provided on the premises are in extremely poor condition, the carts are rickety, stained, and or in overall just poor condition. I wasnt happy putting my things on them at all!
Next are the elevators, extremely slow and constantly close on your things when trying move in and out of them! This is horrible when moving fragile items and expensive couches and furniture. Next the hallways: the floors are very uneven. When rolling their rickety carts over them it makes your items unstable and almost impossible to keep on the carts. Also unlike Extra Space Storage that has motion detection lights, Uncle bob’s has 15 minute timers on the wall. This is absolutely horrible! Multiple times while loading and unloading the timer would shut off the lights leaving me completely in the dark with only exit sign lights to illuminate my passage. Very inconvenient and felt unsafe.
Now regarding their procedure and customer service which is atrocious! I have only been a tenant at uncle bobs in Englewood a few months and i set up auto pay with my credit card. Unfortunately my credit card declined the auto-​payment because i was out of town and few days and missed my cc payment date so when the bill came through naturally the card was declined until i made payment. I was unaware of this until receiving a notification in the mail from uncle bobs. When i called them to rectify the situation the said they were unable to take a cc on the phone and i would have to come down in person. WHAT AN INCONVENIENCE! next i tried to visit their website which would also not let me make a payment because the situation. Finally i called corporate which told me the same thing! Needless to say i had no choice but to free up time to go down to the unit to make payment. This was grossly difficult as i travel a lot for work. They should really modify their system to accommodate tenants. After all, this is almost 2016 and cc payments are pretty easy to do.
Anyway when i got back in town, Yesterday morning i stopped at the bank to pickup cash to pay the bill and went down to the storage unit 12/​16/​2015 I explained to the clerk i had a past due balance for November due to a cc billing problem and i would like to pay the rent for November and December. My rent for the unit is 220/​month. She told me the balance due was $ 660.00 I asked why, when i am trying to pay for 2 months $ 440.00 she said the additional $ 220 is in late fee and a lien. I expressed that i understood there would be a late fee but not 220.00 for 45 days. That’s 100% interest! I told here i had $ 500 with me but i don’t feel comfortable paying a lien fee when number 1, i never received any paperwork in the effect that a lien was filed, and number 2, even if it was, i have filed liens in Hackensack in the past and it costs 35.00 to file a lien. The clerk «Echevarrie» i believe her name was, became very belligerent, she started wagging her finger and oscillating her head at me with extreme (foreign) attitude! She told me she cant accept the $ 500 cash i had with me, she could only accept full payment or nothing. I asked to speak to a manager immediately. I had $ 500.00 cash on the counter and they wouldn’t accept payment after making me set aside time to come down to the location! She said the manager was in a meeting but it doesn’t appear there was any place for the meeting take place so i asked that she call her. She refused. I asked for a regional manager or someone else i could speak with. She wrote a number and name on a post it. When i called no voice-​mail was set up for this phone number but decided to leave a message anyway. No return call was received as of 24 hours later. I continued to try to make a payment and the clerk got fed up and called the police!!! Next thing i know the Captain, a detective and a patrol officer all show up on scene! Why? because i was trying to pay them and they would accept my payment! Does this make sense to anyone else? Me either. After conversing with the police they too expressed their disbelieve to me. They explained they spoke with the clerk and that a manager would call me tomorrow and said i should probably just leave and work it out with the manager and so i did. Manager called the next day unwilling to assist! STAY AWAY

Tom and Lynn are awesome!!! As soon as I came in I was warmly greeted and they were so helpful and knowledgeable. It is very rare that you get service like that!

Excellent facility! 24 hour access available. Temperature controlled units available. Gated entrance and elevator access. The staff was incredibly accommodating and polite and friendly to work with! I originally had an Extra Space storage unit and the elevators were breaking and my code wasn’t working the first two days I got my unit. Uncle Bob’s storage worked great without a problem. Great company. Great people. Definitely my go-​to storage facility now! — DJ Afino

The staff at this location was nothing short of amazing. Everyone was super friendly, helpful, and I left with a feeling that all my belongings were safe and secure. Great job management!

I love uncle bob’s! The space is safe, clean and easy to access. I feel safe knowing my personal belongings are in such a venue. The manager and her staff are super friendly and helpful. They have packing material on hand, which makes my life easier when moving things in and out of my space. Also, they rent uhauls! Definitely comes in handy. Lynn is great!

Great place!!! Very friendly and knowledgeable associates. I recently rented a moving truck and had zero issues. The business is clean, inviting and very easy to get to (right off the highway). Will definitely return and recommend to anyone looking to move or store belongings.

Amazing customer service! Best storage place by far. The manager I spoke to really knew what she was talking about. Highly recommended!

Great self storage facility! Very reliable, the store manager is very pleasant and extremely professional! The storage rooms have a good variety of sizes which was perfect for us when we were in the middle of moving and needed a moving truck, which they have on site to rent, and a place to store everything while we got settled in! Clean facilities, friendly staff, great manager. Couldn’t ask for anything more from a business!

Love uncle bobs! They make it super easy to store all my crap! Nice property, good management, and tight security. Literally, everything you could ask for in a storage place. Hobos are kept at a minimum, which is a big plus. A lot of these places have hobo problems…

clean, safe storage. Month to month rentals. Easy online account management. Boxes and packing supplies too