Wide Open West

Awful, awful, awful customer service! The reps are clearly incompetent. I called customer service a few weeks ago to let them know I have moved but to keep my internet service on so I can retrieve my emails. What do they do? Disconnect the service, deleting 4,209 emails dating back to 2007. Within a matter of minutes, my entire email portfolio is wiped out. And to add insult to injury, they never once offered to compensate me for this, but more importantly, to restore the emails back. They kept saying, «This was our mistake. Sorry.» No shit Sherlock it was your mistake. I find it hard to believe a company that stores emails in a cloud server can’t retrieve back my messages. WOW, you have hit a new low and it is amazing you haven’t been acquired by Comcast or AT&T.