Mutual of Enumclaw Insurance

I’ve been a member since 2000 having home & auto insurance with Babbitt insurance and was always very pleased. With my lone accident that was my fault they were very friendly, efficient and I felt I had their support when I screwed up. Sadly at the end of 2015 they lost my business permanently when I had a situation handled by Tara Day.
I sent payment automatically thru my bank. Tara called me out of the blue and asked me what I wanted to do with my check. I was confused and said its for my insurance, apply it towards that. She informed me my account was closed and my policy was cancelled. Mind you no phone call, voice mail, letter in the mail, NOTHING! She informed me they called me and had no voice mail (ALWAYS had VM). I was frustrated and angry I was driving around uninsured! I told Tara if I’m not a member then the logical thing is to send me my check back.
I got off the phone with her, she called me back minutes later saying Mutual of Enumclaw decided to reinstate me and accept my payment. She then went on to say I «wouldn’t listen and was going off». All this from an agent that told me my account was closed and what should she do with my check. UNBELIEVABLE. She then asked what she should do with the check, I said please apply it to my account. I HIGHLY DISCOURAGE using Babbitt insurance as nobody seemed to care how I was treated until I replied to a Mutual of Enumclaw fb post recently mentioning Tara Days lack of professionalism. Office seemed ok with it until it was heard about above their heads.

Had a claim for over $ 3000.00 on home owner’s. Handled promptly, claims agent was most helpful and courteous. This is a very good company to deal with.

I had the misfortune of being t boned by one of their clients trying to pass on the right. Now they are trying to claim their not at fault and refuse to pay. I will be suing them and their so called client.

Filed a claim on May 11. As of June 19 I still haven’t seen a check. Virtually zero communication from them. We have been without a bathroom and flooring on the main level of our home for almost 6 weeks.

After being with this company for 8 years, both for home and car insurance, I had a terrible experience. My car was hit: I put the claim in. The MofE rep began calling me repeatedly, bordering on harassment. My work hours don’t allow taking phone calls, which is why I kept leaving a message asking for emails. Finally when I was home sick from work I spoke to him and his manner was aggressive and rude. He emailed me a list of repair shops, both more than 10 miles from my house, and then two weeks later sent a letter complaining that I’d not responded to his email with the list of repair shops or gotten in touch.
I’d had nothing but good experiences with MofE until this time, and for a situation where I was the victim, the company had the other party’s insurance details and they’d agreed to pay, I simply don’t understand the behavior of the representative. I contacted MofE numerous times to provide feedback — nothing.
I then received a call from an assessor arranging a time to come see the car. Naively, I thought this was something I had to do and so made the arrangements. (Had never happened before when my car was hit and I put a claim through MofE) A week later a check arrives for what is almost certainly less than the cost of repairs. This meant that to get my car repaired I’d have to pay out of pocket and then wait for MofE to pay the difference.
All I can say is WTF?!!
This is simply unacceptable. Something you may expect from a big insurance company, but from one that touts itself as being local and ‘real’? I heard that the company had a new CEO who cared about nothing except the bottom line, and I have to say my recent experience fits that rumor.
This treatment after 8 years of continuous business from me, for a basic claim where all they have to do is follow up with the other driver’s insurance company (who weren’t at all difficult)? No follow up from customer service or anyone else at the company after I lodged my complaint?
Fortunately there are other insurance companies. If you’re shopping around, avoid this one.

This is a great insurance company with well-​staffed personnel. Recently, my vehicle was a victim of a car accident, where the other driver had this insurance company. I had to interact with the insurance company to get compensated for the costs of repairing my vehicle from the body shop, auto shop, along with downtime of not being able to use my car for my business while in repair. I was so pleased when I was fully compensated to the penny for every claim I made to the insurance company. I fully recommend everyone to get insured from Mutual of Enumclaw Insurance because it is a great company with competent staff!

This company is horrific to deal with! And, the agent — David H. is RUDE!!! What happened to good ol’ customer service??? The company they represent caused the accident, and he is going to argue tooth and nail this is a comprehensive claim… so my insurance company has to pay for my car, and I have to pay a deductible when I did NOTHING wrong.
I am shocked that some people wrote good reviews. VERY VERY RUDE! WRONG and BAD customer service! Have fun with my insurance company MOE — you are plain wrong!

We have been insured with this company for 4 to 5 years now now just a few months my wife was in a hit and run. We called enumclaw and they were more than helpful in all areas of getting the car fixed. All we had to pay was the $ 100 deductible because the police were unable to find the guy who hit her. They also gave us a good amount for the inconvenience and «suffering». I haven’t had to «deal» with too many insurance companies but our experience with Enumclaw was great in this incident.

I ended up dealing with this insurance company in May when my car was rear ended by one of their insured drivers.
From what I experienced they are very slow to get back to people, if they even do at all. I remember calling them multiple times after the given time frame of when they said they’d get back to me. Even if you’ve given them all required information. I.E. their insured’s policy number, name, car make/​model, time/​date of incident, etc. I can understand that I’m not one of their insured drivers & that they need to get the other party’s account of what happened etc, but their customer service was very bad. To be honest, it was unacceptable as well.
When they did approve of the body shop to repair my rear fender on my car, they weren’t even courteous enough to let me know. I had to find out through the body shop that everything could proceed.
I hope I never have to deal with them again.

Thus far, Mutual of Enumclaw has been fine to work with — in over a year of being insured by them (auto and renters insurance), we’ve had no billing issues and their prices are quite decent.
We’ve made one claim; it was for a broken windshield on our car. Dealing with that was easy as could be – though they contract out glass claims to a national glass claim network, but still, that’s part of the service we’ve paid for, so I’m happy.
Unfortunately, I can’t speak to any larger claim experience, so your experience may well vary.