John Sauder Chevrolet of Ephrata

I stopped in yesterday curious about new truck pricing, specials etc. after having poor luck finding a used 2500hd. Rolando and Bart spent plenty of time working with me to help me determine whether or not a new truck was reasonable for me. They clearly showed me my costs, offered a very fair number for my trade in, compared pricing to a used truck and definitely listened to what I wanted and certainly didn’t try to push me into something just to make a sale. I left with all of the information I was looking for and a lot to think about but the effort these guys put in and their customer first attitude was a breath of fresh air after poor experiences at several other dealerships this week.

This place will charge top dollar for mediocre service. I’ve attempted to be loyal customer to this place for many years but finally had enough. My recommendation to anyone looking to have their car serviced look elsewhere.

Took my car in for service since my car was making strange noises from the engine. A 2012 chevy camaro with 10k miles so its still a baby. Spoke with robin in the service department who was very kind and sounded genuinely concerned with my issue. He had me bring my car in and said he would look at it the following morning. He did and got back to me quickly and let me know its still under warranty and would be repaired on that day. It was. Got the car back and im back to 100%.
My experience with service in the past at other places were never as quick as this. I normally assume ill be without my car for at least a week. These people here said when they would do what and it was done when they said. I am overall impressed.

I will never buy a car from this dealership EVER AGAIN OR HAVE MY VEHICLE SERVICED!!! I have bought three cars from them and at this point its shame on me. I hoped that the next one would be better but nope… The second car i had from there i owned for about half a year when i took it to another dealership in lancaster for a few dash board lights not Woking and two front speaker that would go in and out every now and then. This other dealer ship looked at it and called me and left me know they found strong indication this car has had heavy water damage… this news made me sick. They told me what i should do next knowing that i bought it from John Sauders and sent me pictures they took under the dash. I contacted the manger at the dealership and he took all the information down and said «he had to look into things and would get back to me in a few days»… a week later nothing he gave me the run around… few days pass and no contact i called left messages and one day i called and blocked my number and he answered and got nasty to me and handed me off to the General Manager. She was nice and set up an appointment right away to get my car looked at by their service department and body shop. They had my car 2 days to tell me «Everything we see is consistent with a 5 year old car»… so i picked my car up and called GM. I asked them if a 5 year old chevy should have a lot of rust under the dash board. They said no. They said they will call the General Manager of John Sauders and make sure they contact me within 72 hours… never got that call so i had a third Chevy dealer look at my car and they said this car had heavy water damage… I then set an appointment up with the general manager but didn’t say i was going to bring my father with. I did this because i am young and felt like they would think i was stupid and they could pull one over my head. Upon meeting the general manager looked like a deer in headlights when i introduced my father. We went in the back to talk and when my father stepped in the GM. Got so red in the face and neck! I was told weather i brought my father or not they were going to get me into another car. I really thought that they would really check over the next car so i wouldn’t have to return… I picked my new car up and withing an hour my check engine light was on. Took it back to them and the next day it rained when i dropped it off and my sunroof started to leak. Transmission also shifted hard when i picked it up. They «fixed» all issues. Got my car back a few days later and within 3 hours all within a few seconds my check engine light was on, car would not shift out of first, power steering stopped working and speedometer stopped working and took it to them since i was a mile away. They fixed it. I got my car back finally when it was light out and i could really look at it well and my tirers were so dry rotted. When told this to them they said they were sorry I’m up set and couldn’t do anything. I contacted the state and they replaced the tires … so i am now done with them. Just beware the are selling my water damaged car on the lot…