Twin Pine Auto Group

I went to Twin Pines on June 26^th with a specific car in mind. The sales person I dealt with was very nice. While working out details with him, another employee drove my vehicle to decide what they would offer for a trade-​in value. When I pulled in the lot, my vehicle was in working (not perfect) order. I had left Firestone 3 hours prior, and my vehicle was running and driving fine. When I left the lot in my vehicle, I noticed IMMEDIATELY that my brakes weren’t working properly. In retrospect, I should have turned around and walked right back into the office, but my number one concern was how I was going to get myself and my two young kids the hour drive home. The longer I drove, the worse they got until eventually my brake light came on, about 10 minutes down the road. I tried to call Twin Pines to speak with someone, but by that time, they were closed and no one answered the phone.
I managed to get to Advanced Auto by using my emergency brake. I popped the hood, and saw immediately that I had no brake fluid. Went in, bought some, filled it up, and watched it all drain out of my ripped front passenger brake line. I had my car towed to Firestoneas it wasn’t safe to drive. First thing the following morning, I called and asked to speak with whoever had driven my car the night before. The gentleman who answered the phone asked who was calling, and if I had the small SUV. I said yes, and went on to explain what happened. He completely dismissed everything I said.
My main points are: 1) My brakes and car were in functioning order when I pulled in. Then their employee drove my vehicle and it no longer functioned properly when I tried to leave. 2) Firestone is not legally allowed to let me leave with a vehicle that wouldn’t pass inspection. Also, I’ve been going there for over 3 years, and they know both me and my children by name. They would NEVER let me leave in a vehicle that wasn’t safe. 3) The gentleman on the phone said that the person that drove my car never even took it on the road, which is a blatant lie. I saw, with my own two eyes, my car turn onto Main Street. The gentleman on the phone had nothing to say other than, «That would never happen here. Those aren’t our business practices» and was completely dismissive of the very valid points I made. Buyer beware…