Total Power

I wish I could give fewer than one star. The customer service is beyond terrible. They NEVER call to say anything is ready, they don’t order parts in a timely manner, until you call after weeks to remind them to order the parts. They actually lost parts from our snowblower. It took numerous phone calls just to get them to order the parts. We brought our snowblower in for repairs in mid February. When I went to pick it up on May 28^th, it still wasn’t done. For the delays, damaging our equipment, and horrendous customer service, we didn’t even get an «I’m sorry.» If you have the nerve to complain, the sales person (Danny in this case) will ignore you and simply walk away. This company is the WORST!!!
AVOID THEM! AVOID THEM! AVOID THEM!

We took our lawnmower to Total Power last year for a tune-​up. They told us it would take 3 – 5 days. After 10 days, I called them and they still had not started on our lawn mower! (We’re really busy, blah, blah) We finally got our lawn mower back after 14 days and the tune-​up cost $ 90. Too expensive, slow and poor service. Not worth the long drive.