U-Haul

Upon arrival we had to wait for them to set up the truck and sweep it out. None of the windows were clean. As a matter of fact, we couldn’t see through the front windshield first from the glare of the sun, then from and the glare of oncoming headlights. We had to clean the inside of the windshield ourselves. The headlights were completely useless. Both headlights lit up the shoulder instead of the road in front of us. We ended up taking back roads because they were so crappy. There was garbage in the cab of the truck including an empty Gatorade bottle and Bic lighter. It was obvious that someone had been smoking in the vehicle. The staff that greeted us were unprofessional, arguing among themselves and exclaiming they had no trucks when we already had a reservation. My husband is a professional truck driver and he noted that the outside dual tire was low in air. The U-​Haul rep came over and kicked the tire and then said that it was «impossible that it’s low because it just came back from service,» dismissed our complaint, and sent us on our way. We won’t use this location again and certainly won’t be recommending this location.