Access Eyecare Optometry

EXPENSIVE! She absolutely needs to lower her prices to where ppl can afford it! I will NEVER go back. It was a complete waste of time. She wanted $ 350 for a contact lense exam and contacts. I asked for a 6 month supply & it only went down $ 50. I asked for 3 months supply and she said she can’t for whatever reason that didn’t make sense. I asked for disposables instead of the reusable ones and she said it won’t save me money and blah blah blah. She wanted to sell me the hard lense kind. Clearly I’m just trying to get the price down to something I could afford. She gave me no remotley affordable options. She says I can’t order them online with the type of vision my daughter had but for $ 200 she can do the exam and I can try to find a better deal elsewhere on contacts. I told my daughter this was a waste of time and let’s just go. $ 200 for an exam is a joke. She knew I was money conscious from the beginning when I specifically asked for a price of contact exam and she wouldn’t tell me. Not even a ballpark estimate. She said there was no way of knowing without checking her vision 1^st. Which now I found out is a lie because sears, costco and Walmart ALL told me the price of exam on the phone with stigmatizms and without. I told her to do the regular exam then tell us cost of contact exam prior to doing it. She did do the regular exam for glasses that insurance covered and she didn’t even ask if we wanted the glasses. I’m pretty sure insurance covered a basic pair of glasses… seriously, I did not want to leave a bad review. But apparently she has all these bad reviews for a reason.
Update: Today I ended up choosing costco and spent $ 114 for exam, instructions to put in and left with a pair of disposable contacts that last a month and were included in the price. The customer service at Costco compared to this place was a world of difference from the start. MUCH better experience at costco. Costco actually cares about us and advised us not to buy a year supply for at least a week or two to make sure we like these and are comfortable with them. I see from other reviews, Shaw’s office doesn’t care and makes you buy upfront. My friend had this problem at Shaws office too and hated the contacts. I was told the hard contacts she sells, a lot of people’s eyes don’t like that kind. Above I mentioned Shaw told us we can’t order online… without us asking, costco told us we don’t have to buy from them and can buy anywhere we want and gave us our prescription. This just shows Shaw only wants your money.

I went to an appointment yesterday to see Dr. Shaw. It was my first time getting an eye exam. After reading these reviews I will have to disagree with them. I felt the service, the exam, and Dr. Shaw herself were outstanding. She was very thorough with the exam. She also explained each part of the exam. I felt very comfortable there. She also was a great help with picking out frames. She is very pleasant. I will definitely go here again.

I have been wearing glasses for 15 years now and this is the worst optometrist I’ve ever been to. Not only did it take her to an 2 and a half hours to do my exam, she fitted me for contacts, told me to come back in two or three days to let her know how they feel but she proceeded to go on vacation for a week and a half not answer any of my phone calls. When I finally went back after her vacation letting her know that I was not happy with the contacts she fitted me with she proceeded to tell me that I needed to pay for another fitting in order to get new contacts. She was very unprofessional, rude and I ended up having to pay again at a different optometry to get the right prescription that I needed. Also I asked her to adjust my glasses cause they were cricket on my face her professional way of checking it is laying them on the table and saying they look flat to me. Needless to say she did not adjust my glasses and now I have to go somewhere else to get that done as well. I called her three times asking her for a copy of my prescription and I never received it. I will never go back nor would I recommend this optometrist to anyone.

Business owner is trying to get old customers to take down their 1-​star reviews via c&d letters. Really shady if you ask me.
Don’t go here. There are a million other places with better treatment of patients.
They push every possible pill, drop, or other needless hocus pocus on you. To many other good local docs to waste your time with this one.

I went to Access Eyecare today for the first… and last… time. The first issue that presented itself was that it took over a week to get anyone from the practice to return my numerous phone calls inquiring if the practice had room for new patients.
Anyway, we finally got a call back and set an appointment for ¹²⁄₁₂ at 10 AM. I even got a phone call confirming the appointment the day prior. Inclement weather today, so I left my house early to ensure I’d be at my appointment on time. We arrived at 9:50. THe clinic was closed. Lights out, door locked. The sign on the door stated that the practice opened at 9AM. I called the phone number, and I got the answering machine.
So I decided to wait a few minutes. Finally, at 10:08, a car raced into the parking lot next to us, and a very harried looking woman stepped out, glared into our car windows and gave us the DIRTIEST look. Imagine my surprise when the lemon-​faced lady rushed into said optometry clinic, wiped her nose with her hand, and then put on a lab coat. That was it for us! At 10:10 my family and I drove away.
At 10:12, my phone rings, and it’s Dr. Shaw brusquely demanding to know why I’m late for my appointment. I explained that we were there at 10 til 10, and she very huffily told me that she got there at 10:02 and saw no one. So I called her out on her garbage, her poor attitude, her gross unprofessionalism, her uncleanliness, and her flagrant lie, since she pulled up next to us and gave us the stank eye… and I informed her that I would be seeking a different optometrist. Do yourself a favor… until Dr. Shaw hires a staff (or at least a receptionist), gains some common courtesy, and a better sense of how to interact with her patients, stay away from this place.
Maybe she has the luxury of waltzing in and out of obligations as she sees fit, the luxury of not thinking «time is money», but I do not. My husband and I both work, and as such, we took time off to go to this appointment. In addition, I took my son out of school for this appointment. Really disappointed in her overall apathy towards her patients.
*Just noticed that she accused me of making racist remarks… not sure what that’s all about; her race isn’t a factor (TBH, I’m not even sure what her «race» is), but her wiping her nose with her hand and then not washing/​sanitizing sure is. So is her piss-​poor attitude. I see I’m not the only person that received one of her hilarious C&D letters. Do yourself a favor… find a different optometrist… this one’s a little bit of a whackadoo. Guess what, Dr. Shaw… the internet exists. If you offer lousy customer service, that message will be shared with others. Also, I won’t be intimidated into removing reviews. My review was 100% fair.

This is not a review of Dr. Shaw as an optician. I needed a simple repair to my glasses. The nose pieces needed to be replaced and screws tightened. That’s all. Ten dollars and it had to be in cash! Couldn’t believe it! This has always been a free service at any other optical shop but I would have paid a few bucks. Left a very bad taste in my mouth. And oh, she didn’t even clean the glasses. Left there with finger prints all over them. Sheesh!

Today, Dr. Shaw lost my families business.
She was very rude and argumentative about me purchasing glasses online (and not through her). She even told me it was illegal — which it most certainly isn’t.
I got a great deal online through CVS Optical but I she would not give my prescription to CVS Optical and she made me come in to get it. She gave me an incomplete Rx at that time, making things very difficult. Thankfully due to CVS’s great customer CARE, CVS was finally able to get ahold of Dr. Shaw.
There are 2 Unilocal for Dr. Shaw. Make sure to read the other one also (it has more reviews).

wish i could give her NO STAR AT ALL. This «doctor» is so unprofessional and rude, i do not know how she is still in business, DO NOT GO TO HER. You are better off elsewhere, she refused to provide me with my rx, i dont know why maybe because i am taking my business elsewhere. You should do the same. Was not happy with her at all

I wanted to get an eye exam so that I could purchase some glasses. Dr. Shaw was OK throughout the exam but seemed a little hurried. The first problem I had was feeling like the eye exam was just a speed bump on her way to sell me some frames. She has a VERY limited selection and it took me all of 30 seconds to look over the few frames she has and see that there wasn’t anything I wanted. She still put on the hard sell. She seemed put off by the fact that I might buy my glasses somewhere else or online. She seemed reluctant to give me my written prescription.
Strange customer service and a little odd.

Had a prescription glasses ordered and so far going on four weeks (nothing). I wish there was way to check when was ordered.

Best eye doctor i’ve ever seen. She does a really great job, and price are very reasonable.

Dr Shaw is a joke. To start with she showed up 10 minutes AFTER my scheduled appt. She blamed it that she was the only one there and she had to do her banking. Last time I checked banks usually open at 9 and my appt was at 10 am. Simply no excuse. She commenced to start my exam and everything went okay. Nothing she did was terribly amazing or special. I never had that moment where I thought she is a great doctor. Her frame selection is minimal to say the best. She was trying to sell me only into one of the frames she had available for sale. I told her sorry but if I am going to have to wear these glasses all the time I wasnt just going to settle for what she had for sale. She advised me well you can get the frames somewhere else and bring them back here. Why am i going to do all that driving around. I asked her for the prescription and she got very huffy with me. Proceeded to tell me if I wanted to visit with her again I would have to pay the exam fee. She wrote write on the prescription that she was «Not responsible RX filled elsewhere.» heavens knows how accurate the prescription is. All in all I am upset i wasted my one eye exam for the year with her and disappointed she is IN network for my health insurance. Guess we all live and learn. I could only wish that I looked on Unilocal prior to stepping foot in her office.

STAY AWAY!!!
Can I give this less than 1 star? Most horrible experience ever with a «doctor.» Not sure how she received or retains a license.
Can you say «sterilization?» There is NO hot water to wash your hands before inserting your contacts. I still washed my hands much more vigorously than the doctor did. Then after Dr. Shah washed her hands, she touched her desk, her pen, and paper before touching my contacts. The eye machine was dirty, and was not cleaned before OR after I used it. Who knows what else I missed…
The doctor is very pushy, as a previous reviewer states. She charged me for my contacts and contact lense fitting all at one time, BEFORE we had decided what contacts I should be getting. I didn’t think this would be a problem, since I have never had a problem with a doctor before.
I had trouble with the contacts, and over the course of 4 weeks, I kept returning to her to tell her about each problem. Also, the lense solution she had me using stings your eyes. Apparently this is «normal.» Not so with my brand. She recommended the same brand of rewetting drops and I did not take her advice.
When I called to tell her I’d had enough of the lenses SHE wanted me to have, and told her I wanted the ones I originally told her I liked, she said it would be a 3 week wait for one lense, and a 4 week wait for the other, because they were on «back order.» I said that was fine, because I didn’t want to be uncomfortable for a year.
Around the 3 ½ week mark, I called to check on my contacts, since I hadn’t received any update. She said they were still on back order, and that if she didn’t receive them by Friday she would call the following Monday. That Monday came and went, then Tuesday, and most of Wednesday, before I called her and told her I needed my contacts. She said they were «still on back order» and that she was with a client and would have to call me back. I asked her what time she would be calling me and she said before 6pm. As you can probably guess, she never called.
I called back the following day, around 3p.m. and she said she was out of town and would have to call me back. I told her I have a doctor’s appointment with a specialist, for which there is a 6 week waiting list, and I need to be able to see correctly for that appointment. Finally, I let her know I would be cancelling my order. I read a super pages review that said she charged someone for cancelling their order, so who knows how long she will continue try to rip me off.
I’ve never had a worse experience with a «professional», and I do collections for a living! Because of this 9 week hassle (so far), I will need to issue a claim and a chargeback on my flex benefits card to get the money back for something I never received. By the way, a word to the wise, she charges an arm and a leg for lense fitting and contacts!!!
Because I in NO WAY trust Dr. Shaw, I will also have to come out of pocket (instead of going through my insurance) to go where I trust the doctor, and can get my contacts within 2 days. I will be going back to Doctor Connie Nguyen at Lenscrafters Auto Park Way in Escondido, where I had exceptional and timely service! I recommend you do the same.

Terrible optometrist! Basically refused to quote me out-​of-​pocket expenses before exam, but insinuated they wouldn’t be much. Then afterwards demanded payment of $ 245 just for a contact lens prescription. Equipment is old and outdated. Exam was not thorough or well done at all. DON“T GO HERE!

Do not go here! Dr. Shah accused me of lying about being allergic to the contact lenses she prescribed and refused to issue me a refund for the unopened boxes. She also insinuated that the ophthalmologist who told me I was allergic didn’t know what she was talking about. Awful patient care!