Caliber Collision

I was recently involved in a minor rear ending accident while getting gas at Costco. The damage consisted of a few scratches on the under part of my bumper and a paint transfer that probably could have been buffed out, I was advised by my insurance to get it repaired regardless. We were given a list of repair shops in the area and I looked for the nearest location, which happened to be this particular Caliber Collision center, and I knew exactly where it was! I saw that they offered online estimates, so I sent in some photos with my info and I got an estimate within a few hours.
The receptionist was really polite and helpful and got me an appointment for the following Tuesday. She informed me that they offer a shuttle service, but I made plans for my husband to follow me and take me back after we dropped the car off.
Their parking lot was VERY crowded! There was only 1 parking space left in the whole lot (which probably holds about 30 – 40 cars) and I snagged it. It’s located on a busy corner right off the freeway, with no other options for parking so I understand that they probably have a full lot all the time.
I was met by the receptionist I spoke with over the phone at the front desk. She checked us in and we sat down in the waiting room, we were offered coffee and other beverages which was nice. They sent out a gentlemen to go look at the car and asses the damage. When he was walking out there I nudged my husband and said «watch him look at the car and not know where the damage is» sure enough he came back and asked if it was the scratch on the passenger side door jam… Which was unrelated. I laughed and told him no and described the damage and offered to show him. In his defense it was raining outside and as previously stated the damage was so minor it could easily be overlooked even when the car was dry. After that we were called back up to reception and signed a few papers and were on our way.
We didn’t hear back the day we dropped it off or the day after, so I called and asked for an update. I was told that my car was definitely being worked on, and was given a window as to when it would be ready… Friday at the earliest, and Monday at the latest. We got a call on Friday morning and were told it would be ready in the afternoon, they were waiting on a part to come in and the repair would be quick once it arrived. I called around 4 to check and see if it was ready and I was told we could come get it before they closed for the day and the week. I was pleasantly surprised to see that they had detailed the entire car in addition to the repairs they did! It looks better than it did when we drove it off the lot when we bought it brand new!
I am so happy with the service we received at Caliber Collision. I hope that I don’t have to come here in the future, but I know that I will be taken care of if I do!

I’m going to keep it short and sweet: Jeremy is the reason I’m taking the time (after coming home from work, mind you) to give this business a 5-​star review. Getting into a car accident is never fun, especially when your only car may be totaled.
While my insurance company has been a true nightmare, Jeremy has been beyond pleasant, RESPONSIVE, empathetic and thoughtful. I have received more updates and check-​ins from him than from my own claims representative… unbelievable customer service.
I hope I’m never in this situation again, but if I am, I would quite literally drive 20 mi out of my way to this location just to deal with these super friendly people. Would recommend to anyone.

Great job done by the staff here at caliber collision. Brought in my 2014 Lexus and it was fixed like nothing ever happened. Would recommend this auto shop to anyone looking for great auto body repairs.

Went here recently for some repairs on an infinity G35, great service. Everyone is super polite and offered drinks, coffee, water bottles, coke, it was pretty impressive for an office that I could tell was ran mostly by guys if not entirely. Also, very clean office area, like spotless, shocking for an autoshop. I really like this spot and the quotes were fair and the work was stellar.

Third time we took our Mercedes to Caliber for a small repair and we couldn’t be happier with the entire experience. Everyone is friendly and helpful. Matt helped keep the cost down and was very professional. He was able to figure a way to repair the lower front bumper rather than just replace it for a higher cost. I would highly recommend this shop.

I was quickly contacted and given an appointment. All employees were courteous and professional and I was quickly scheduled for needed repair. Work was performed in a timely manner and done well. I did have to return due to a problem with the aftermarket fender liner installed. The employees quickly acknowledged the problem and a factory liner was ordered and installed at no additional charge.

Vern is the man!
Let’s be real, no one ever looks forward to taking their car to a Collision Repair Center. Because if your there it usually means you are about to spend some cash and be without your vehicle for a little while.
From the time I walked in the door they were super courteous and respectful. Vern got to me quickly. Walked outside with me and took photos and talked me through what it looked like they would have to do. Let me know an estimated time frame and even offered to get me over to Enterprise for a rental.
I received text updates the entire time my car was there letting me know the progress of the work. Got a call from Vern when it was ready for pick up!
Car looks like new again and the best thing is that all repairs are guaranteed for life. I would definitely recommend this place to friends and family.

Look no further… this is where you need to take your car for repairs.
When I was rear-​ended, the insurance company suggested Caliber. I chose the Escondido location based on their Unilocal reviews and let me tell you… the positive reviews were spot on! The entire time I felt like Ulises Salgado (my service advisor) and Caliber had my best interests in mind. It’s rare to find someone who truly cares about their customers and I always felt like everyone at Caliber had my back.
Every single person I interacted with at Caliber was friendly, supportive, responsive (nobody dodged my calls), and knowledgeable. They kept me informed along the way and worked with the insurance company and dealer for me (my car had to go to the dealer for some repairs). When I picked up my car, they had even washed and detailed it! My only negative feedback is that they don’t offer full car services (oil changes, maintenance, etc.). If you are looking for a collision repair place that you can trust, definitely choose Caliber in Escondido (on Mission Rd).
Special shout out to Randi who always greeted me so nicely on the phone, Jeremy who stepped in for Ulises when he was on vacation, Reagan for providing advice and guidance to the team (Reagan is the manager), and Ulises for showing genuine interest in my car and my needs.
This is one very happy customer!

Chose this place with the insurance company from the person that hit me, and I’m glad I did. From the first phone call I got, to the point of receiving my keys back from repair, everything was simple and convenient. The employees here are also very professional and so friendly. I am very happy with the repair and how everything went. My vehicle looks brand new again, I totally recommend Caliber Collision on Mission Ave.

Brought my car here for small collision repair last month and everyone was fantastic! Each person I interacted with was very friendly and Ulises was very helpful with my claim. I would highly recommend this business and should I need repairs in the future I will be returning to Caliber Collision! Car was finished in the projected time and they even fixed a weird clicking noise in my door that was unrelated!

Uises Salgado (service advisor) and the crew were great. Car looks great, done on time as promised, a few little requested diagnostics done beyond scope of repair. An overall pleasant experience!

Professional business. $ 8200 worth of damage to truck fixed in 6 working days, which is 2 weeks earlier than what was originally quoted. Offered to pick me up and drop me off (which I did not end up needing). Thanks to Vern and his team the job was completed in a timely manner with attention to detail. All my questions were answered on the spot. Kept me up to date the whole time and didn’t leave me wondering. Highly recommended.

This place is amazing! From start to finish. The receptionist is extremely friendly, offering beverages and snacks (perfect when you have little ones). The estimates are fast and efficient. The staff is friendly and remember you even after weeks of you not coming in. They give you a ride to get your rental and even offer to deliver your car back to you and the rental back to Enterprise. Highly recommend this place to anyone. Car problems can be stressful but Caliber Collision makes it near enjoyable (crazy right?). Special thanks to Ulises!

This could possibly be the happiest I’ve ever been at a car place.
I was driving a company car and backed into something. Part of the bumper (which isn’t really even a bumper, just a piece of plastic where the bumper of cars used to be), started to come off.
I told my boss, he was a bit ticked off. He wanted it replaced as cheap as possible.
Caliber Collision was nearby. I had remembered the place because I rented a house down the street for years, and always drove by it.
They were busy, but a nice receptionist quickly got somebody to look at it. This man — Ulises Salgado — gave me two options on fixing the problem. One involved replacing the bumper, repainting, and making it look just like new. I went the cheaper option.
It was cheaper than I can possibly tell you! And, he politely said, «We’re not too busy right now, I can get right in there and fix it.»
I was out of there 15 minutes later.
And for these guys to not try and charge me a lot for labor costs, to me, is amazing. You can’t say that about a lot of businesses, ESPECIALLY car places.
If anything ever happens to ANY of my vehicles in the future, this is where I am going. I highly recommend it to everyone, and a big ‘thank you’ to ULISES SALGADO, for being professional and friendly… at a time I was stressing out.
I will be back!!! (although, since it’s for body damage, I certainly hope I don’t have to be back!)

Recommend this place!
Insurance company sent me here for someone hit my car on the back. Thankfully, People are professional, and fast here.
Ulises is my estimator, he is so nice and helpful.
Went back to store few days ago again because of little scratch on my car.
He fixed it for free and still faster than I expected.
Awesome!

I don’t write reviews much, but everyone I dealt with here was great. We had an issue getting the correct part from Ford because it was a new model. Ulises went above and beyond and I left a very happy customer. Thanks!

Excellent service and quality repairs. Very pleased with the service that Jose handled for my wife’s MBZ that needed warranty work done that was out of warranty and was handled and fixed fast and hassle free. Thanks again for the great service!

I was so happy with everything! I took my car in for a repair from someone hitting my bumper, recommended by their insurance company. I had 2 scratches on my bumper from my own fault that I asked them to fix at the same time, after they gave me a great deal on the quote. When I pick up my car they waived my charges and fixed the extra scratches beautifully! I couldn’t have been more pleased with the communication and professionalism. I highly recommend this shop for any auto body repairs!

WOW!
I had to take my truck to caliber over 5 years ago and recall how quick and great it was working with them.
However, after just purchasing my first «new» car and getting in an accident, I was a wreck. So stressed over how everything was going to work, cost, the process. I was recommended to caliber. And boy was it the right decision.
Immediately after parking a gentleman came out, evaluated my car and was calm and explained everything to me. They even drove me to my rental car shop!
About every other day I was called and updated, and even if I called back in between they always had someone answer and help me with what I needed.
My car was done over two weeks early, and detailed inside and out — its even better than before the accident.
Thank you!

If you define a collision center based on having your vehicle returned to you exactly as it was pre-​crash then Caliber falls short.
It all comes down to the fit and finish. While the big stuff looks perfect, you can see the minor short cuts taken on the place where they tried to manually fix an edge.
Just so you know…
— Caliber was sued by the state in 2003 for fraud and settled for 5 million. This didn’t sway my opinion to use them. My theory is that large companies like this try extra hard not run afoul of the law.
— The communication was good. Obviously they took the lawsuit seriously as the make every effort to guild you through the process.
— Problem is they didn’t replace a part, they just fixed it. I suspect there is higher profit margin (labor) on fixing than buying a part an installing it.
In summation, If your insurance company sends you here don’t fret. They did a good overall job. If you’re very particular, especially if you have a nice car, make sure you thoroughly examine everything.