Cox Residential Digital Solutions Store

No one picks up the phone at the store. Any selection you make sends you back to the call center.

I absolutely dread doing anything with cox. I hate calling their customer service. I ended up finally updating my cable box so I went in to return the old one. Be prepared to wait for 30 minutes. The store is packed!
There aren’t that many cox solution stores. They should provide more assistance for their clients in more locations. Also should have more account representatives so they don’t have that many people waiting in the store.
Anyways the store was a pleasant surprise. I was prepared to wait but the customer service was 100x better than any service I received on the phone. I even went back again to upgrade my modem/​wifi. They were all very nice and explained all my questions I had with the devices and the services they have.
When I do need service for my cox account then I prefer to go into the store.

Long wait times and poor customer service! Got here at 10 am, waited until 11:36am. I asked how much longer and they never put me on the list so they had to re-​add me. So pissed and now I have to wait again.

Very disappointed with customer service. Called yesterday to order a mini box and hd receiver and lady told me it would be mailed to my house. Then i got an email confirmation stating that just the mini box was being shipped. So i called back today and got transferred twice then an indian guy was useless. He stated, «don’t worry it will be there». I asked him why my email stated it was only shipping a mini box and he just replied, «don’t worry about it.» So then i asked to speak to someone else so i was put on hold and a rep from las vegas was way more helpful. He said that there was only a mini box being shipped and he couldn’t send or create an order until the mini box arrived. Nice job cox!!! Im calling att and time warner now to transfer service.

This place is terrible. Was told I needed to pick up equipment here and told the wait was over an hour. OVER AN HOUR to pickup a modem. If you have the choice, have your equipment shipped to you.

Every single time I come here it’s packed. They need to change something about this. Making a payment is horrible takes up to 20 minutes just for a payment! And the damn machine thing they have to make a payment requires you to input all kinds of information just to make a payment.

A+++++ great costumer service, and all the rep are so friendly and very helpful. Great job keep the good work :)

I will NEVER use Cox Cable service again. I became a customer after they bought the local cable provider. Absolutely a bait-​and-​switch company with horrible sales practices. Had to change the name on my account after divorce. Sales person said that Cox no longer offered my package, but not to worry, they could offer me the same bundle at only a slight increase. When I received the bill, the slight increase was based on the after tax and surcharge price.
Then after a year, the special bundle price was over and my bill almost doubled. WHAT SPECIAL PRICE? No one ever discussed special price. My bill never mentioned that this discount was going to expire.
Every year I had to re-​negotiate on its anniversary.
Enough. Cancelled my service.
Tried numerous times to return their cable modem. Their store always packed with a wait of over 20 minutes.
Their website says their store is open at 7am on Saturday, NOPE… Got there and the store is closed, window says they open at 10am.
Finally broke down and waited; wrote this review until my name was called.
Serves me right for using a company that has a nemonic of COX.

This Cox Store has been helpful from beginning to end of my Cox experience. It ended because I switched to AT&T because of some technical issues at my new place, but otherwise I probably would have stuck with Cox. The workers here are very helpful, especially Ashley she was sweet. My only gripe is one of the guy workers had quoted me a different price when I was thinking about changing my cable plan, and when I had returned and spoke with somebody different I was told he misinformed me so that was sort of confusing. Overall, it is a little bit pricey for the plan I had gotten which included TV (basic and a few premium channels plus HBO & Starz) and Internet. They do have deals for new Cox accounts which includes special pricing for one year, and a step-​up price at year two etc.

My wireless cable modem/​gateway was on the fritz. After talking with a Cox customer service representative, who was surprisingly nice and helpful, he recommended I trade my old gateway into the Escondido Digital Solutions Store and get a new one. After reading the reviews, I was kind of dreading having to deal with this store, but seeing how I work from home, I had to suck it up and just get it over with.
When I got to the store, it was actually a much nicer facility than I expected. I immediately put my name into the iPad right at the door which put my name on the waiting list to see a customer service agent. After about 10 – 15 minutes at most, my name was called and I was able to get my gateway switched out without any issues. It was super easy and my agent (I think his name was Oscar) was super friendly and really helpful.
Maybe because I had low expectations, and maybe because I came in on a Thursday morning (which was still fairly busy), but I was in and out in less than 20 minutes and my new gateway works really well. Really impressed by my experience with Cox from my first phone call to my visit to the Solutions store.
By the way, don’t go in on Saturdays or Mondays. Apparently they’re crazy busy.

I had a really good experience with this store. I wanted to upgrade my modem. When I got there, the store had several employees ready to help me. I got good advise, picked up new modem. They doubled my speed (from 30 mbps to 64 mbps) and (!) lowered my bill for 12 month to my old rate that I used to pay 10 years ago. Really happy with the service.

Not a fan at all of their prices, which was why I dropped my cable plan. I’d much rather have Hulu and Netflix and save $ 120/​mon. I came here to turn in my equipment though and they were actually insanely helpful and friendly. It was a pleasant experience to turn in all of my stuff in the friendly atmosphere. The billing department messed up and tried to charge us $ 200 so I ended up having to come back here and they were able to easily fix it. Overall, a great experience. They also have a ton of Spanish speakers so if you speak it or have a family/​friend who doesn’t, then you’ll get a lot of help here.

The absolute WORST. I just walked in to return some equipment and the wait is an HOUR. Just to return. Thank God I canceled my service. This is ridiculous. I can’t even leave and come back because «if your name is called and you miss it, then we have to start over.» Clown shoes.
PS: you people in here to pay your bill (making the lines longer than they need to be)? Have you heard of the Internet or the United States Postal Service?

Thanks for helping our business move along. We’ve always had great service and support you guys. We look forward to continued business with you guys in the years to come.

great service from oscar and bruce very helpful and knowledgeable. thanks appreciate you’re help

This review is for this service location, not for Cox as a whole.
I came in to drop off my DVR box. TV consumes too much of my life when I have it, so I try to limit my uselessness to football season. Clearly, I got sucked in a bit longer, since I didn’t drop it off until March.
The place had plenty of parking and looked nice and bright inside. I was helped nearly immediately by a nice lady who asked what I needed. I told her the story and didn’t receive any of the save attempts that I had steeled myself for. In fact, I was in and out of the door in somewhere around 5 minutes with exactly what I wanted. How can you beat that?

Cox Cable is annoying to have to deal with in general (strange billing, unable to speak to a human that actually works in the store). At the store on Auto Park Way, there is an employee named ASHLEY. You can’t miss her, she’s the one with the pissy attitude and stank face. She is extremely rude; one of those people who should not be working in customer service, she should be working on her attitude instead.
I went out of my way TWICE to that store to return a piece of equipment. I had my toddler son with me so I really didn’t have time to bother with foolishness. TWICE she told me I couldn’t return my item although the rep on the phone who I gave the serial number to, said I could. She basically wanted me to be charged for something that I was told to return. Her response was complete with EYE ROLLING and SHOULDER SHRUGGING. This was unnecessary and if my son wasn’t with me, I would’ve told her about herself. I know some pretty high up Cox execs that I could call to share this experience with… still debating that option. Her piss poor service is what gives this company a bad name.
After I insisted that she was mistaken, she finally took the product and gave me a receipt. I just now called Cox and was told the equipment was correct and my account was credited. She didn’t even take the 5 seconds to check her information before telling me I was wrong. If you don’t want to work, stay home!!!

Cox home solutions store is too packed like Shakur! I don’t understand why people just don’t pay their bills online or ahead of time… Their service is decent once you finally get help! This location is hard to get to and there really isn’t anywhere to park. I will say that it is clean though. I had to wait in line for 45 minutes just to get a new DVR Box and remote… Wth and wtf?! I hope I don’t have to ever go back there again…

The customer service in the store is always pleasant; however, the actual service we are paying for, mainly the internet, has been quite shabby. It drops at least once per hour if not more frequently.

The Internet says your store is open 11 am to 6 pm on Sundays. The store is actually closed today. Had to drive to the store to figure that out. Just one of many disappointments with Cox. Although at this point its my fault for staying with cox. Maybe I’ll work on that.