Escondido Collision Center

Escondido Collision Center repaired my car last Sept. after it was hit while parked. Because Fiat was very slow in providing parts, it did take quite a while for my car to be repaired. Mark and Chris, my Geico adjuster, made certain that I had a rental car during that time so it was not terribly inconvenient. Just today I returned my car to the Collision Center after purchasing new tires at a Firestone Store in Vista. I opted to get the car aligned at that time and was told that it could not be aligned to manufacturers specifications. I thought it might have to do with the accident and Mark suggested I bring the car in and let them send it to a third party alignment shop. What they found out was that I had unknowingly damaged the wheel on the side that was not in the accident and that caused the difficulty with the alignment. Mark made sure that it was fixed, had my car washed and, although it was definitely NOT their responsibility, he did not charge me for the alignment.
I would highly recommend Escondido Collision Center. They provide outstanding customer service and get the job done correctly. My other recommendation is not to go to Firestone for an alignment!

I just wanted to take a moment and thank Mark and the Escondido Collision center for their excellent customer service. I had my car repaired here a year or so ago and and had a small issue with the paint on my front bumper. Mark the GM quickly and professionally handled the situation going above and beyond what I expected. Thank you Mark!!!

If GEICO tries to get you to come here… Don’t go!!! Our experience was awful. I was rear ended and loved that GEICO was making everything so easy, the rental car was waiting, the adjustor was onsite, offered an early morning appt. Well you know that saying if it sounds too good to be true it is… It was. It took much longer to fix our vehicle than expected and when we went to pick it up there was new damage done to the vehicle. There were scratches down the side of our doors, the bottom frame by our rear tire was bent, there were new dents in the passenger door. After involving the owner and looking back through the original pictures they agreed to repair the damage they caused, so again we waited a couple weeks… We had only owned this vehicle for 2 months when I was hit. We are now 3 months out and the paint they put on the door to repair the damage they caused on the door ledge has come off. It would appear they did just enough to get us out of their shop. I am beyond upset that our new vehicle remains damaged…

This is an awesome place to take your car to get fixed. They are very personable and approachable. They have Enterprise rental center inside their business, as well as a Geico Claims adjuster. It was a one stop shop to get my car fixed. The quality of the work was exceptional and their concern of customer satisfaction was reassuring to me. I knew that my car was going to be taken care of.

I highly recommend the service here. I’m insured w/​Geico and brought our Taurus in because my husband ran into a pole that «miraculously» grew in a second. My appt was at 11. The Adjuster w/​Geico, Chris is amazing. Super down to earth and honest. The Enterprise agent Hannah was just equally as amazing and was actually early with the rental. I was out of the shop by 11:25… Didn’t interrupt my busy day at all! Super clean friendly shop. Highly highly recommend it.

Got $ 7,000 put into my car for a collision caused by another driver. I was given my car back unaligned and was also given a hard time for calling and asking for them to align it. Which I brought it back and had it aligned, which they didn’t actually align it and returned it to me misaligned. I then had to take it to a Hoehn of Honda to know I would get a reliable job done. So sad I couldn’t depend on these guys.

Escondido Collision Center repaired damage to the rear end of my 2015 Jeep Cherokee at an affordable price, with exceptional detail to the work they preformed. The service on my Jeep was done in a very timely manner and the entire staff was professional and courtesy, with special thanks to Dean. It’s rare you meet something with his level of kindness and care, and he truly made the whole experience completely painless for my husband and me. A very big thank you to everyone for getting our Jeep looking good as new! If there ever is a need, we’ll be back and will absolutely refer anyone we know looking for an outstanding auto body shop your way. Much thanks and all our best!

Mark was seriously my saving grace. During this holiday season (my first time as a single mother to a 2 year old little boy) I was the cause of an accident. Reached down to get my coffee and plow! Luckily my son wasn’t with me and everyone was ok) but my car certainly wasn’t. I took one look and thought. There is no way. Anyways I’m insured with Geico. I was towed and in a rental within an hour. Easiest thing ever! It really pays to have good insurance. Anyways as I was dreading Marks call to tell me it was totaled… I got the call. He started heading in that direction. (It was in really bad shape to his defense) he began explaining everything that was wrong. I started to cry waiting for the «T» word. Mark stopped knowing I was upset and said «okay let me see what I can do for you. But I cannot make any promises, it’s pretty bad» as I waiting for his call I thought. There is just no possible way. So I got the call and to my surprise he made it work. He was able to fix my car!!! Found all the parts and it looks beautiful. Mark thank you. You literally saved my sons Christmas. I owe you so much. Best customer service ever and a great man. Thanks to everyone else who helped work on my car.
Jaimie Allmaras

Mark did a great job! Very satisfied with repairs.

Hands down this place is amazing. Mark the GM went above and beyond for me. Crashed my 2005 GT Mustang and mark was very helpful. You can tell this company loves what they do. It shows on how they treat people. Thanks again Mark for everything I would definitely recommend escondido collision.
Teresa

These guys are sooo shady and unethical. They charged for replacement parts but fixed my old one. I brought it to the owners attention but he did not care at all. My car leaks water inside when it rains. I’ve had to go back many times. The owner is a hot headed Iranian. Don’t go here.

Really great experience here. Stopped by a few days after somebody backed in to me and received a quote from Marc. I explained to him that I really wasn’t interested in fixing my vehicle because it has seen its days and I was hoping to sell it in the near future to upgrade. The woman who hit me wound up not having valid insurance so Marc gave me a play by play to work through my insurance which was Geico and get my damages covered. I came back a couple weeks later to have the Geico inspector give me an estimate and Marc was more than helpful throughout the whole process and even helped to have me leave with my damages looking aesthetically pleasing until I decide whether I would like to use my insurance to have it fixed entirely.

Getting your most prized possession dinged up always hurts, not only emotionally but it hurts your bank as well. So when I got my car scratched up by the silliest driver in Escondido (I know what youre thinking, «it was probably a woman») I was pretty mad. Thankfully we both had Geico.
So yeah, Geico got me all set up and in this shop in no time. I have to say; after my experience with this body shop I realize why Geico works close with them. Escondido Collision did such an amazing job.
From beginning to end the experience was great. The damage that occurred was very minimal. When I went in I pointed out previous damage so the Geico Rep pointed it out to the shop manager, Mark, and he said they would take care of that as well! What?! I was yelling and jumping with excitement (internally of course). I wasnt expecting them to do that, they already went above and beyond.
The repair was estimated to take 2 days, and certainly I got a call on the second day telling me my car was ready.
When I walked in I was immediately greeted by workers; I have to say they all look very happy to work there and they reflect that on their customer service.
They go bring my car out and I was excited but at the same time I wasnt because I knew my car was a hot mess since I had just been camping and had a car full of junk. When I brought my car in it was pretty dirty with all that driving in the mountains.
I was surprised yet again when I realized they had also cleaned my car.
I have to say these people are great at what they do, but that’s not the only reason why I will keep recommending them, its because of the service they provide.

Was told my car would take 5 days to be repaired, and that I would get updates. It’s day 6, and I haven’t heard «boo» about my car. I asked the attendant to have someone cal will an update; was told 1 – 2 hours. 15 hours later, and I haven’t heard «boo». I’m sure the work will be good, if I can ever get it back.
I can appreciate the couple posts indicating a disconnect in communication …

Excellent service and fast!!! They finished the work on my vehicle a week early and did a fantastic job!

I never have used Unilocal to write a review. I told my state farm ins that I wanted to get fixed here! This was the first time it went smoothly between ins and a Collison place. Mark took care of my car and took care of dealing with my ins co. Mark was excellent best customer service ever and he tells you at the beginning your car may done a certain time bit without really digging into it there are no guarantees! Mark was great and highly recommend him! Brenda 2008 azera.

I worked through my Geico insurance agent to have my vehicle repaired here, as they were a Geico approved partner. I was hesitant at first, just based not the distance from my home.
I was pleasantly surprised by the whole experience. It was seamless. I dropped off my vehicle, picked up my rental, and my car was ready when it was promised to be. The car looked great, and since I used Geico, is also guaranteed for life.
The real motivation for the review, however, was Mark. While I was waiting for my rental on the day I dropped off the vehicle, we chatted about cars and some other things. Upon picking up the car, I found that they had also taken the initiative to fix a scratch I had pointed out when I dropped off the vehicle. Completely unrelated to the insurance claim and free of charge.
To me that’s going above and beyond and they’ve earned this review, and my business!
I would gladly recommend them to anyone.

The work they did was great. They painted my hood for $ 350. I never post reviews however this was one of the worst experiences I’ve ever had with a business. Mark was unprofessional, seemed uninterested and distracted.
Mark estimated it would take 2 days and told me to bring the car in the following week when they weren’t so busy. They had my car for a total of 8 days, told me it would ready after the 5^th day, then after the 7^th. Each time the work wasn’t done. Even after the 8^th day they still had to order the hood ornament. That’s when I noticed my windshield was cracked. They claim it was already there. The crack is sizable and will now cost me more to replace. I told him it would upset me more to return to pick up the part so I went to Honda and bought it myself.
When I picked up the car Mark hadn’t entered any of my info which explains why he didn’t bother to call me to tell me the repairs would be delayed. Mark kept reiterating that this was cheap and they lost money on my business. TAKE YOUR BUSINESS ELSEWHERE. There are way too many other body shops in Escondido to risk it.

Thank You Escondido Collision, The work done on my 2006 Pathfinder is AMAZING!!! I was happily surprised after discovering they had actually fixed stuff that wasn’t even on the repair order. Marc did an awesome job, over and above anything I could have ever expected. And I will be proud to refer him to all my friends and family.
Sometimes things work out, sometimes they don’t, and then sometimes they go even better than expected, Well this time was WAY better than expected.

This shop was incredible to work with! I brought my 2012 Hyundai Tucson in after getting rear-​ended, primarily resulting in surface damage. Marc was awesome! The paint looks phenomenal, and they were finished by their estimated time. I was almost embarrassed bringing the car in with such a mess in the back seat. They went the extra mile to detail the interior! I feel like I am driving a brand new car! Thanks for the fantastic job, and I’m so excited to have my car back looking so beautiful!