Express Tire

I called express this morning needing 2 new tires on my SUV by 230 Angel said he would not only put a rush on them coming all the way from National City but would price match any other offer I received as well. Well he ended up not being able to quite match my previous quote but came very close and the difference was worth the difference I had heard about in the quality of work between the two places. Boy was I glad I made that choice. They had my car up on the lift and turns out the weights still hadn’t arrived yet and I was in a panic because I needed to go pick up my daughter from the hospital by a certain time. Angel went way up and above top quality customer service and went out of his way to not only really help me out but treat me like family as well. And on top of all of that I am so excited to have a warranty and free alignments and checks on my tires. The previous tires were a little cheaper from a smaller mom and pop shop but came with none of that nor did they explain the importance to me and my tires were showing the steal threads less then 10 months later! Thank you for the excellent customer service express tire and especially to Angel, that man deserves a raise!!!

The horrible never ending saga that is express tire. So after I was assured the noise the car was making was the ball joint n spindle and got tune up and the works I was out the door at around 1300. Took my car to my usual mechanic and he showed me the front end was misdiagnosed and what actually needed replacing was the axle, rack n pinion. He showed me the loose axle and said it was not in a drivable condition, I believed him I saw the axle dangling around. NEVER WHILE I WALK this earth will I EVER MAKE THE MISTAKE OF GETTING ANYTHING DONE BY EXPRESS TIRE. They misdiagnosed my issue, cost me a full week of being carless. DO NOT BRING YOUR CAR HERE, I FEEL SWINDLED AND SPENT NEARLY 1400 AND ANOTHER 550 TO FIX THE REAL ISSUE AT A REPUTABLE HONEST SHOP that express tire obviously is not. –5 stars in my book

Very nice staff, they finished the car two hours before they said, and didn’t try and push is into getting anything we didn’t actually need. Will definitely come again!

I requested quotes from 3 companies online (Express, Discount and Big O). Within 2 hours I had received a quote from David at Express. After 2 days, still had no word from the other 2, so booked an appointment at Express on Ash. On a Sat morning, they checked the alignment and (after getting my approval) made a correction to the alignment and mounted the new tires (and installed a new TPMS sensor in one wheel). This was all done within their estimated 1.5 hour time frame. Note: it has been 2 weeks now and still no response to my online quote requests from BIg O or Discount…

I’ve been getting my cars serviced and new tires from here for a couple years. They’ve never been exceptional but not the worst I’ve ever had either. My wife and I bought new tires (Coopers) for her car about a year ago and are pretty diligent about getting them rotated when we service the car (about every 5000 miles/​3 months). Two weeks ago, we had her car in there and they did an inspection and came to the conclusion that they were over-​inflated, the side wall blown out and needed to be replaced. We asked at the time if the back tires needed replacement and they said they were fine and not to worry. A couple days ago, my wife started getting a wobble in the rear tires and brought the car in today, only to find out that those tires were over-​inflated and the side wall was blown out too and now needed replacement and where going to give me a good deal on replacements ($ 180). The tires were at 40% so the only reason to replace them was the bulge. They are the only ones that ever touch the tires. Even if the sensor goes off and says the tire is low, I’ll have them check them so they are the ones that fill them. The only reason I’m not giving them 1 star is because after some arguing back and forth on who’s fault it was, they agreed to replace the tires for $ 91. I’m likely going to take my business elsewhere in the future.

Stopped by to get my tire fixed (nail) and an oil change. These guys are always friendly and do a great job on my car!

This place is okay. I’ve been here several times now and each time is different. I felt as if the manager was more about sales than what I had originally came in for. The other staff members were much nicer. I guess it just depends on who’s helping you when you come in.

Went in for oil change. I specifically told them I needed to be out by 11:00 because I had another appointment at 12:00. They told me no problem as I arrived as they opened. I was out by 1:00 PM. Manager NEVER came out to apologize. I called the number they have posted for complaints and the manager answered stating he was there and nothing could be done about it. Basically it is what it is. Didn’t even bother to apologize. TERRIBLE customer service

It was 5:59pm and I saw they were closing the doors… I ran up and asked for help. There was an icon in my dashboard and I didn’t know what it was. Angel Torres was SOOO kind that he looked, told me its my tire pressure and didn’t even hesitate to help me.
They had to re-​open one of the doors to get the air pump out so he could check my tires! Thank GOD he did bc my tire was at 17 when it should have been at 32!!! He was so nice that he checked ALL my tires for me and even looked closer at the one that was low to see if there was a nail or fragment stuck in the tire.
While Angel was working, his manager Danny Urbina came out to make sure everything was ok. To me that’s GREAT customer service! I was alone (with my dog), they were closing and these guys stayed late to help me!
They BOTH told me that it should hold so I could drive home (20miles away), but make sure I go get it checked out in the morning. I would go back to the bc they were so nice but I was scared to drive. Thank GOD I went to another Express Tire near my home in the morning… I had a HUUUGE nail in my tire that the naked eye wouldn’t have been able to see!
I hope your corporate commends your BOTG, Angel & Danny for the courteous, kind and helpful service that you provided to me! Thank you!

I usually just go to Costco and get my tires, but when a set of michelins were running 1300,00 I started to shop. Jesus got me a set of cooper tires, 55k warrenty, an alignent, oil change and was well under 900.00. The cooper tires worked better than the Michelin in the rain and the car steers with one finger, I recommend Jesus to all of my friends.

We sent an employee to get a work trucks oil changed. He showed up and the place was not busy at all. It took this place 2 hours to do a simple oil change on a Ranger. 2 HOURS! That is completely absurd. I could see if they were slammed or had a large number of cars in the shop to take care of, but there wasn’t. The fact that it took two hours, and that my employee was there until closing just for an oil change is inexcusable. We will be finding somewhere else to take our fleet, this place was a gigantic waste of time.

I had gotten in a car accident a few days ago and still needed to drive back to Las Vegas. Even though I thought I just had a banged up fender I didn’t realize that there was more damage done and my car would make a loud grinding noise everytime I made a turn. So being from another state and totally lost in a town that I haven’t been to in years I happened by luck to find this place. John took good care of things. He was very patient even though I was in tears and had a new tire replaced and had his guy bang out the fender that was slicing into the tire. If it wasn’t for this place I wouldn’t have made it safely home. I was very grateful for his honesty and compassion. He also took the time to draw me a map that helped me get back to the hotel that I was staying at. It’s good to know that good people are everywhere. Thank you John E Thomas.

These guys helped me so much when one day I had my car shaking and trembling. The team here is all about customer service. They are so friendly and very helpful. They even took me to my class the day they needed to do some repairs on my car. They even offered to pick me up from college when my car was ready. I was very satisfied when they had my car ready before they said it was going to be ready. I recommend anyone and everyone to come to this express tires because I was stuck in a rut and the repairs they did on my car were magnificent. As of today my car is still running and doing great because of the amazing team they have here. Thank you very much Express Tires!

These guys are the best. All of them work as a team and I feel confident taking my car there. They do a perfect job each time. Today I enjoyed just waiting there watching a movie. And relaxing in their comfortable chair. I couldn’t be happier. They know about cars in a very professional way. I’ve been taking my car there for nearly a year and won’t go anywhere else.

I spent 1100 dollars to have my struts changed I like to pay for quality however the mechanic missed on procedure that pissed me off as a former truck driver I alwyas inspect my equipment with Express I dont feel I do Jesus Sanz et all are pretty on top of things… well regretfully one procedure was missied… and I was pissed off… I brought it back and the manger made a good claim that parts where out but that should have been stated —all in all the manger Jesus fixed it himself and even exceeded what I expected the fastenes/​/​clamps be put back they got new ones and put the whole thing back in order and threw in a free oil change…
These guys are legit and ok I spent over 20 years dealing with mechanics and scholcks THESE GUYS ARE LEGIT AND I INTEND TO MAKE THEM MY KEY FIXIT GUYS —thanks so much Jesus that was one hell of a marketing job and how to retain customers…
I know how aggravating it can be when things go wrong but these guys made good real good it was worth the hassle… good job…
One thing more Jesus Sanz took the blame himself and that is awesome service… he didnt pass the buck–

My brakes went out and I called Express tire because I had stopped there one time before right after they closed and they still opened their bay door and put air in my tire. So they got right on the job and took care of my breaks. Jesus the manager showed me that the back breaks need some adjustment and that was part of the reason that the front breaks had worn out. I couldn’t afford the extra $ 60 but he told his service guy to take care of everything I needed for the price I said I could afford. The service was great.
A few days later I returned because that pesky tire I had to keep putting air in had to be replaced. I had just put my beloved dog to sleep and was a hot mess. When I walked in the door Omar looked up and said hi Penny. I couldn’t believe he remember my name, then he said hey are you okay. I told him no, I just put my dog to sleep … he came around the counter and hugged me. I was touched and impressed. Again service was quick and efficient.
I will definitely go back for tires, breaks and oil changes.
This is a new staff and they are on the job!
Penny
Valley Center, CA

I shopped around at Evan’s Tire and Repair, and Quality Chevrolet for two new tires on my Chevy Volt.
Express tire was the cheapest, but my wife and I were weary because of the 3 ½ stars here on Unilocal.
However, they are now under new management and are running like a Swiss watch.
They got me in with no wait during holiday season, and they were very transparent about the price and offered helpful tips to prevent future problems on my car.
For this I can highly recommend Express Tire!

Terrible place when and to try to get my inspection for my über application before I could finish saying the word über the guy said did you set up an appointment I said no and asked how long it would be. he said just come back at 3pm. its 9 o’clock in the morning I asked him is it is it really that busy he said. yeah brother it is.
Theres 4 cars parked in their lot. 1 on the rack… really. GO TO THE ONE OFF FELICITA. REAL STAFF HERE.

Do not trust this Express Tire Center! I brought my van in for a routine alignment and thought everything went fine until I drove the car home. The hood looked warped and upon closer inspection, realized somebody had backed into my car, creating significant damage to my front bumper, to the point that it popped and warped the hood of my car. I called the owner and he denied seeing anything. Since I drove it off the lot, it was my word against his is basically his response. Now I’m left paying for more than the alignment. I wish I had read the reviews before coming here for service. Be very careful and check your vehicles before and after. I will never go to another Express Tire Auto again. You lost a customer and I hope I can persuade others to go elsewhere. I would give them negative stars if I could.

It’s really weird that when I only go there for oil changes, they always happen to find a lot of things wrong with my car. I guess they have to get their money some how. It’s sad they have to scam customers though. Last time I was there, for a basic oil change, they told me everything was wrong with my car!!! Basically $ 1200 worth and told me to at least get one of the things done. I later took my car to my regular mechanic and he said my car was running just fine. The 2 stars I gave was for the actual fast service. That, I am not denying. They are very fast. The one thing I advise you guys is to know ahead of time if you have something wrong with your car. I just don’t like scammers. I don’t know if it’s just that location though. But it sucks that they try to take advantage of people.