Firestone-Escondido

This isn’t an actual Firestone Facility. I called to get my tires rotated and asked if I can get my tires rotated at the Firestone on this address even though I purchased my tires at the Vista location. The guy said I needed to find my receipt and I asked if he can look it up on the computer in case I couldn’t find the receipt. He said he couldn’t do it and said to find the receipt and call and schedule the time for the rotation. I found the receipt, called and said I would be in at a certain time. When i was heading to what I thought was Firestone, I couldn’t find this place because some looser independent company took over the firestone company, yet the firestone paint was still on the facility building. very Misleading! I went in and asked about firestone and he said that he was the one who spoke to me on the phone and would take care of me. I showed him my paperwork and he said that they weren’t Firestone anymore but they would do a tire rotations and that he would give me a deal. 5 $ to rotate my tires. I told him no because he told me he would do it and that he did not mention to me that this location didn’t have Firestone anymore. He basically led me to this place to get some business at his no name business that has the firestone paint on the wall. With him knowing that this place changed, and that he knew I was asking about Firestone, he lied to me to be a customer there. To make it worse, he bit into his sandwich and had food all over his mouth, a foot and a half away from me, at the register counter. How unprofessional! He also argued with me and said he told me it wasn’t a firestone and that was a complete lie. He had such a horrible lying attitude that just disgusted me. Don’t come here! It’s not a Firestone. If you live in Escondido, go to the Rancho Bernardo location or Vista. This man will lie to have customers come to his shop. He’s the older man who seems to be in charge of this location. I feel sorry for anyone who gets mislead by him. They are just so desperate for business that they will lie to you on the phone so you can show up. Awful.

Boo these guys suck! I have a «Lifetime Balance» for my car and they wouldn’t do the work.
They will sell you the Lifetime Balance but then you have to go somewhere else to get it done? WTF. The guy behind the counter was real nice until he saw that I was looking to get my tires balanced using my warranty. They said they couldn’t do it because there not a Full Service location, I asked if he could point me to the closest place to have my car serviced. He asked me to step to the side and went on to help 2 other customers before coming back to me and finally giving me information. What a jerk, he could of given me the info so I could be on my way, I will never come back to this location again. These guys are the closest to me but I would go the distance to avoid them.
It worked out because I went to the Firestone in Vista and it was like night and day. I had a good experience at the Vista location and was able to get some shopping done while waiting.