Mercy Care Pharmacy

Quiero realmente mencionar que esta Farmacia es muy economica y el servicio no se diga excelente y rapido.

Liz is awesome. She went out of her way to call my insurance and see if they could cover a few items I needed. Unfortunately, they didn’t, but she still made the time to call me right back and notify me. She gave me other resources to look into and was pleasant to speak with. I’ve used them before and they even deliver to you house if need be.

For the record, everyone here is really nice and I’ve never had a bad interaction with an employee.
I don’t work locally and can never make it on-​time after work to pick up my routine prescriptions in-​person when they’re ready, so I loved that they had a free courier service — but it’s proven to be more inconvenient than anything else (the same-​day delivery mentioned on their listing here isn’t totally accurate.) They’re only in my residential area at one time during the day (early morning), so when they fill my prescription mid-​morning, I have to wait until the next day to receive my medication. And a few times they’ve failed to deliver at all, even though I call to confirm for every refill.
I’ve had more dependable service at pharmacies like Walgreens and CVS. Perhaps if you don’t need to rely on their courier you may get better assistance. Their inconsistency has made the prescription refill process too frustrating for me to recommend their services.

This is a small, local business that is doing a fantastic job and deserves recognition for their excellent customer service! Mercy Care Pharmacy at 488 E. Valley Parkway are the BEST. The biggest thing I love is the convenience of free home delivery! Like a sucker, I was going from the Pediatrician to Walgreens… Unbuckling my sick daughter and hauling her inside to wait in line for her medicine… Now, we just go home and let Sam, Miguel, and Mike do the rest. They also call when my regular prescriptions are getting low and offer to send those over if I’m ready. My Beagle takes a medication called Carprophen every day. Obviously I’m paying cash for her. I called around from Costco to Walmart and Mercy had it for over a hundred dollars less than the most expensive estimate I got!!! (That’s how I found them in the first place.) Finally, there are some medications my family take regularly that have a minimal ten dollar copay. These nice people let me know that if I wanted to pay for them myself, I could pay less than my actual copay! Really? These folks are great and if you don’t love your pharmacy… I suggest you switch and you’ll know what I’m talking about!

Mercy care pharmacy is the best pharmacy I’ve ever had the pleasure of doing business with. They are fast and friendly. Actually make you feel like family. They also have delivery service, the driver is awesome and very helpful and polite. Would NEVER CHANGE PHARMACY.

I recently read a review from a dissatisfied customer and I was appalled. How can someone give such a detailed review after only visiting once. My name is Linda and I have been coming to Mercy Care pharmacy since Sam has owned it. I love the service and feel like they know me. They even deliver. If you want a pharmacy that cares about their service and have the best customer service ever. Please stop by and say hi to Sam.

The BEST pharmacy I have ever used! The staff is always so friendly and they make you feel like family! Whenever I go in, no matter how busy it is, I still get my prescriptions in a very timely manner. As a person who is disabled, it is very helpful that they deliver my prescriptions for no extra cost. They send me a text message when I have refills due, and they even send me a text message wishing me a happy birthday on my birthday! They provide a level of service and «family feeling» that you would never, in a million years, get from a large chain pharmacy. Large chain pharmacies don’t treat you like a person, they treat you like an insurance card. Sam and his staff have NEVER done that to me. They know me and my family by name. I recommend them to everyone and I would never use another pharmacy! Keep up the amazing work guys!

After going to most of the corporate and privately owned pharmacys, I finally ended up checking out Mercy last year when I was no longer able to rely on another pharmacy to have our even get my meds when I needed them. Since going to mercy, I’ve not only not had a problem getting what I need when I need it, but they always have a great attitude and go the extra mile to help, many times taking time out of a break to make sure I can in and out quickly.
You never feel like your an imposition, but greeted with smiles and eagerness to serve. I’m so thankful that I found this pharmacy, putting an end to calling around to find my meds each month.
They also deliver and text you each month to confirm if your going to pick up or need your refills.

I was very surprised to find so many good reviews for this pharmacy considering that my and my husband’s experience was a memorably bad one.
The individuals that work here were friendly and at no time were mean, but my poor opinion of this place is based on the absolute lack of sterile regulations that were not followed by this pharmacy. I do not know what organization monitors the cleanliness of pharmacies or what they require, but I am sure they broke code when we visited.
It was our first time here. The room smelled heavily of cigarette smoke and urine. This should have been our first clue. After getting my husband’s prescription, he noticed the inside of the Rx bottle was soiled. Dust layered the inside of the container along with hair strands mixed among the pills.
We retuned to pharmacy to point out this discrepancy and return the Rx. The employee’s response was astonishingly, «I don’t see what the big deal is.» «The [dust] is normal.» and «The [hair strands] are from the cotton that was in place prior.»
No. This is not «normal» and even if that was «cotton» it was not a sanitary, sterile bottle. Yes, this is a big deal.
Even more surprising than the response to our complaint… they put the pills from dust, «cotton covered» bottle back INTO the restocking container to be distributed to another patient. (insert shocked face).
What if we were weird people that don’t wash our hands after the restroom and we had touched those pills (all promises this was not the case, but what IF?). There are so many dangerous, unhealthy possibilities that could exist if those pills were returned by either a lazy or ill-​intentful person.
I share this experience to raise awareness to this pharmacy of their practices with patients. And for others to be cautious when going here to get their medications.
…we went to CVS pharmacy immediately afterwards… what a difference.

I really like this pharmacy. The staff is friendly, they care about getting your prescriptions filled on time and there is a parking lot in the back of the building. There is a pharmacist (think his name is Carl) who helped me today and wow… all I can say is, it is like going to an old time pharmacy where they actually care. Hope you guys are here to stay…