North County Buick Cadillac GMC

Despite the fact that I am not all that happy with the reliability of my 2011 GMC 2500 HD diesel, the service and attention I have received at this dealership has been stellar. Here is an example. Last summer I was on my way out of town to an important appointment when a check engine light comes on but with no noticeable change in anything. Rather than continue, I turned around and got to this dealership just after the service dept. opened. Thirty minutes later, the truck had been checked in and I was back on the road with a rental car! I still can’t believe that one. Then recently I got another check engine lite but this time the engine was acting strangely and I thought «Oh No!» as it had just passed its 5 year warranty period. Well they have this ace DuraMax diesel mechanic there named Dave, I think. The service rep says he’s so good, people from distant cities will bring their beloved trucks to him because they know he knows these trucks and their quirks inside and out, thus keeping the labor hours to a minimum. Well anyway, long story short… Dave found that a GMC dealership in Victorville… where the truck sat for 5 weeks (due to a blown high pressure fuel injection pump which required the replacement of the entire fuel injection system) …had positioned a wiring harness back in the wrong place causing it to chafe and send all kinds of weird codes to the computer. The service rep Todd called me with this «good» news as soon he got the word from Dave, making my bad day better. So as far as service goes, you can’t lose with these guys. Trust me, I know… as I come from a Buick-​GMC dealership family business in Porterville, Ca.

I was in their service department yesterday for a broken handle service department was totally unhelpful at all great job guys in the service department reinforcing why I do not go there for any kind of service went across the street to the Chevy dealership and they took care of me within 10 minutes thanks Larry for let me know about quality Chevrolet

I have had my company and personal vehicles serviced here for years. I’ve been very satisfied with the service I receive from Hutch and Jeremy. Great guys

My business is on Miramar rd but we come all the way up north for our Buick and Cadillac needs, they are fast and the have good prices ,
The part dep is also quick in ordering parts and has a quick turn around time, will be back for all our Buick and cadillac needs ‚
Thanks boys, keep up your good work
Worldwide Motors

The staff at North County GMC are exceptional. Everyone from my service advisor ‘Hutch’, to the technician ‘Bradley’ and up to the service director Mr. Tom Ryan have always gone the extra mile to ensure my complete satisfaction. In closing, I will never bring my vehicle to Quality Chevrolet for service or repairs.

Some of the gentlemen that work in service are completely bewildered and don’t know how to help and acknowledge a customer.
First they want to help you, and then they say I am NOT your representative you need to speak to (fill in name here).
In turn waiting for MY rep for a damn oil change because its easier on THEM with paperwork. Are you kidding?! What happened to great customer service?
Bunch of dingbats.

We came here 3 months ago and bought a GMC Terrain and were pleased with everyone involved from our sales guy Pete Valenzuela to our finance guy Alex Zagalskiy. That vehicle was for my husband so as i was on the look out now for a new car naturally i came back to this dealership looking for Pete again, because of such great service before. When we entered the lot we already had made an appt, but was greeted by the floor manager Gabriel Ybarra… what a nice guy… and he knew his cars and trucks on the lot well. Showed us around till we were able to see Pete who was in the middle of a sale. I can’t say enough about this dealership. They truely are here to get you the vehicle or truck you love and will move mountains to do it. The customers satisfaction is what they want when you leave here. I will tell ALL of my friends or even strangers that are looking for a new vehicle they must try North County GMC Cadillac dealership first. I ended up purchasing a 2013 Regal Buick GS Turbo and i am SO happy with it! Thx again Gabriel, Pete, and Alex. You truely make this dealership what it is today. We are very satisfied customers!
Paula Harmon (Oceanside, Ca.)

i have been buying my trucks here for the last thirteen years. They always have the right selection and find a way to make the deals work. i could not imagine buying a new vehicle without Barry and his team being there for me in Escondido. Thank you to everyone at the store for taking care of me over the years.
BW

I brought my truck in here last week for some work and was surprised by how quick and efficiently I was taken care of. Very pleasant experience from the beginning. Work was done well and the wait was much shorter than I anticipated. My service adviser was very nice, greeted me at the door and was very thorough. Great service all around.

We just purchased our 4^th car from North County Buick Cadillac GMC and could not be more pleased. The salesman, Omar, was great. He is really friendly and professional. I recommend you ask for him if your in need of a new car. We are very pleased with the overall car buying experience at this dealership.
Thanks to everyone for all there help.
Shelly S.

I was in the market for a full size truck (GMC, Chevy or Ford). This would be my first truck so I went to several dealerships, test drove every truck several times before I settled on a GMC Sierra 1500 4×4. I spoke to several sales people (from different dealerships) and Randy Hanslik at North County GMC was joy to work with. He went above and beyond to make me and my wife comfortable, stayed late, and reached out multiple times to make sure I was satisfied. I would highly recommend working with Randy and the staff at North County GMC.
The dealership was clean, free coffee, comfortable seats in waiting area, football was on TV, all a plus.

1^st off!!! — They are soooooo amazing here! We have purchased 2 GMC’s here & this is where we will buy our next GMC which will be the 2500 — but I just want to say that Brian from the Service department was absolutely amazing they were sooo helpful & great with my GMC Yukon. We were able to do early drop off & than my husband was able to pick it up as when expected. Can’t believe the amazing service — they went WAY OVER & ABOVE — sooooo happy!!! Everyone there was sooo nice & helpful!

We just bought a pre-​owned car from here and could not be more pleased. The salesman, Omar, and manager, Kevin, were both great. They were friendly, professional, and kept their word with pricing and everything that goes along with a car purchase. My wife and I are very pleased and highly recommend that you go here if you are in the market for a new or used vehicle.

I brought my Denali here for some warranty work. When I pulled into the service drive I waited for 10 minutes before realizing you have to walk inside to be helped, they do not come out to you. When I walked inside there were no other customers and still all 4 service writers didn’t even acknowledge me. After asking for help they told me Hutch was my guy. We then went outside to look at my vehicle. When I bought this vehicle I also purchased every warranty and added protection possible. As I was showing Hutch the different things I wanted them to look at he immediately put up resistance. I finally convinced him by showing him the paperwork from four years earlier that we indeed did have the coverage. He responded by telling me I had to take it to the dealership I had bought it from? Really I have to go back to another state to have warranty work done? He said there was one item they would be ableto repair… a motor went out on the running board.
I left the vehicle and came back the next day to pick it up. Once again I went into the office and nobody acknowledged me. After asking for my vehicle they told me it would be right up. I stood in the service drive for 10 minutes watching the lot attendant walk in circles. He passed my vehicle at least 3 times. I finally went over and showed him my vehicle. He responded by telling me that somebody parked it in the wrong location. There was another car blocking me in. He tossed me my keys and moved the other car so I could pull my Denali out myself.
The one issue was fixed. They did not wash the vehicle? I thought that was a courtesy they did for all vehicles worked on? The funny thing is I received an email from Hutch asking me to be sure to give them a good rating on a survey which I never received? Haha what a joke!

I want to thank Mac Baker in Sales and Jeremy Powell-​Service Manager for all of their help and professionalism in our experience last Sunday.
They guided us through our options and opened our eyes to a better choice than we had in mind. Utilizing the available incentives to wipe out our «under water» trade in, we were able leave with our new GMC Sierra 1500 Elevation Edition with a low down payment.
Great experience from start to finish. I highly recommend North County. Ask for Mac!

Just got a new Cadillac… This is my 3^rd car from North County Buick Cadillac GMC… as always great job by the staff… The customer service and attention to detail are #1…I would recommend all my friends and family to come here and experience how car buying should be.

This review is around service or lack of. Made an appointment last week for my wife’s car, shoukd be easy PM, normal stuff. But I was wrong, called this morning to see if they had a shuttle, Hutch in service tells me we have no appointment.
They tried to make it right, but we will avoid this location going forward

I recently relocated and moved back to my hometown of Poway. When I lived in Northern California I had the best GMC dealership. They service was impeccable and I was hoping that would be the same when I moved down here. North County GMC is the closest to my home in Poway hence, that’s why I brought my vehicle here.
The first time I brought my vehicle into the shop for a scheduled maintenance was okay. The service tech I feel like is always multi-​tasking and doesn’t fully pay attention to the customer in front of him. Today, confirmed that it wasn’t just by fluke but that’s how he operates.
What is more disappointing about the service today is the fact that I received no call about the status of my vehicle. When I called a little past 6pm the service center was already closed so no one could provide me an update report.
You would think that if they were going to hold you vehicle overnight they would at least have the courtesy and service commitment to provide the client a status report.

So 3 years ago my mother came into this dealership on her own and ended up leasing a vehicle. I normally handle all of my mother’s business and finances, but I was out of town and she thought she would go look without me. She ended up, in my opinion, getting totally worked over. English is not her first language and I see how this could easily happen. Even the salesman this time around mentioned it was a bad lease. Needless to say my mother only likes Cadillac.
I set up an appointment to see one of the two Internet Sales people. My mother and I stopped in and one of the internet sales folks met us in the lobby. She was unaware that we had made an appointment but agreed to take us back to her office. We wanted to see what was going to be best for my mom. Should we buy out the vehicle, buy another vehicle, or get another lease? She was not helpful at all and didn’t seem to really know what she was doing. I have never felt so uncomfortable at a dealership and was ready to walk out.
She introduced us to the other Internet Sales person who said he was the one that made our appointment. We moved over to his office and things changed completely. He was super helpful and knowledgeable and was able to help us make an informed decision. I would have given him 5 stars, but I have to rate the complete experience.
I forgot to mention that it was 100 degrees outside and they sat us in a unattached office away from the dealership with no air conditioning. Not the kind of thing you would expect from a «luxury» car dealer.

Had my 2003 Pontiac Grand Am GT towed to the dealership last Saturday morning because I had a misfire in cylinder 5 and my car was not drivable. I bought my car with 8 miles on it in 2002 and today it has 203,000 miles on it! Needless to say, I have taken extremely good of my car plus having a brother who is a mechanic (graduated from Wyoming Tech mechanic school) I’ve been extremely lucky to maintain the upkeep on my car with little expense these last 13 years.
Unfortunately my brother lives in… Indiana, LOL. Doesn’t do me a lot of good living in San Diego, so I was put in a position on Tuesday to either fly him out (we even considered him driving out with a new engine) or taking my car in to see a mechanic. Believe me this was a decision I slept on for 4 days before calling the dealership. I found a mechanic in Poway who came to my apartment, hooked up the machine to determine I had a misfire. Having helped my dad and brother rebuild my 1966 mustang I’ve learned a thing or two about cars… ok maybe more than a thing or two. So I changed the spark plugs, wires and coil and my car was still misfiring and the P0305 code was still coming up indicating cylinder 5 was the problem.
After much hesitation I called North County Buick Cadillac GMC. I spoke with Marianna and she was fantastic! Excellent customer service, friendly and scheduled me an appointment for the very next day. She informed me that she would not be in on Saturday but I will be checking in with Jeanie who was also really nice.
I showed up Saturday morning with my car in tow and checked in with Todd who by the way is my saving grace. He greeted me with a smile despite the place being a complete zoo with cars and people checking in one after the other. I appreciated that he listened to my concerns and didn’t treat me like a girl who didn’t know anything about cars. He was genuinely nice and respectful and it immediately put me at ease despite my concerns about dealerships. Believe me I have some horror stories with dealerships and having things done to my car intentionally so I’d be forced to come back and fix. Thank goodness for my brother to correct those mistakes.
So Todd informed me that they would look at my car and call me as soon as they figured out what was causing the misfire. He gave me a quote of $ 220 and hooked me up with a really nice rental car — he said I hope you like it, I laughed and said did you not see what I just towed in here, LOL.
A few hours later, Todd called to let me know that it was in fact cylinder 5, no compression and they needed to remove it so they could take a look at my intake rocker arms. He quoted me another $ 200. I asked him if I could call him back after speaking with my mechanic aka my brother and he said not a problem. Brother ok’d and I called Todd and gave him the go ahead.
About an hour later, Todd called again and informed me that 2 of my intake rocker arms were unthreaded and needed replaced. The mechanic also told him I would be back in, in 2 weeks to have 2 more replaced because they were on their way out as well. Of course the first thing out of my mouth is, «How much is this going to cost me?» Todd asked if I would like to replace all 6 since they already have my car apart for $ 600.
I thought I was having a small seizure…$ 600 for 6 new intake rocker arms, labor, plus the diagnostic testing, new gasket and rental car?! UMM HELL YEAH, do it! He said my car would be ready on Monday.
Got the call on Monday saying my car was ready to go and the total was $ 588.09. Umm, what? Did you say $ 588.09? Again, thinking I’m dreaming because when have you ever gone to a dealership, quoted on repairs and the repair itself is lower than the quote. Needless to say, I was a very happy girl!
My only regret is not calling North County Buick Cadillac GMC the day my car decided to die on me. I’m so happy that my car is running and purrs like a kitten again. I’m determined to hit 300,000 miles and having found this dealership who I can trust, I know my car is going to make it! Thank you again Todd for all of your help, you have no idea how grateful I am!