O’Reilly Auto Parts

I bought a headlight on
for $ 6.50. Installed it with my youngest son’s help and was excited because we did it without taking the car into the dealership and getting gauged. My $ 6 headlight started failing immediately. Not because we installed it incorrectly, but because it was a $ 6 headlight.
In the meantime, my other headlight failed and I felt like I was driving without my headlights at all. I stopped into O’Reilly out of necessity and as luck would have it, I ran into a great employee — Moises. He helped me get GREAT headlights for my car. I didn’t pay $ 6 but $ 50 for a pair. I was willing to spend a little more for higher quality headlights after my last experience and Moises pointed me in the right direction. Besides that, Moises was also willing to INSTALL the headlights for me. Huh? Really? Okay… for free! It took him about 10 minutes and I offered him a tip. He refused. What a great experience overall. I wrote this review on the O’Reilly Survey site of Moises:
Moises — He greeted us quickly and in a friendly manner when entering the store. He helped us figure out the headlights that we needed and much to my surprise, he offered to install the headlights for us. I offered him a tip, but he refused. He is the epitome of an exceptional employee and I he gave me the impression that he is an upstanding human being. O’Reilly should be proud to have Moises representing their store and their company.

Staff is very friendly and professional. Always willing to help and educate. Don’t know much about cars yet but having people who are more than happy to help is very much appreciated.

Honestly I don’t know what the hell the staff there has against helping people, but they act like im somehow interrupting thier day by asking questions. Im going to AutoZone from now on.

Much nicer than the shady O’Reilly on Mission. I came in looking for a replacement bulb for one of my cars. The place was clean on the inside and wasn’t particularly crowded. Unfortunately, while I did find the area for car bulbs, there was no catalog to match the right bulb with my car. Walked up to the front and was greeted with a friendly sales guy. A few questions and the guy got me the right bulb. Success, it worked.
— While you might have to ask for assistance, the service was helpful and knowledgeable.

Saul and Matthew were very helpful! Thanks for keeping my car fit with the right parts and chemicals!

The top radiator hose for my car spun a leak! Seems the radiator hose for a 2006 Kia Optima is a hot commodity because nowhere from Mira Mesa Blvd to Escondido has one in store.
The nice gentleman this evening was able to order a new hose for me in a jiff that will be ready here tomorrow morning, which is the earliest time any company was able to estimate.