Royal Maui Jewelers

Been here a few times… Most recently stopped by to pick up a new Rolex Timepiece. Was disappointed with the poor customer service. They said the piece I was looking for would have to be a special order. but kept pushing me to fill out a credit application; even after I told them I would not need any financing. I refused to deal with them any further as I would never purchase such an item without seeing it in person first.

We met Svetlana after my boyfriend purchased a promise ring there. Whenever I am in the area, I always stop in to get my ring cleaned and chat. She is extremely friendly & always has time to chat with us, even if we are not purchasing anything. I highly recommend Royal Maui when searching for unique and one-​of-​a-​kind jewelry.

I went in here to get an estimate on resizing my engagement ring. After 2 kids, I can’t wear it with my wedding band. The catch is, I have a ring guard soldered in and that has to be removed first, then the ring resized, then the guard has to be soldered back in.
Svetlana helped me out after another person helped me out. The were both helping another man, and honestly, it looked pretty aggressive.
After telling her what I needed done, she started writing up an receipt of some sort, which I honestly thought she was going to ask the jeweler since he wasn’t in. No, she was taking notes because I would have to LEAVE MY RING for an estimate. Huh? This was after she looked at the diamond in the microscope and told me there were no numbers on the diamond. That is 100% untrue. I’ve had it resized before and before I left that jeweler, they showed me the identification numbers on the diamond to ensure it wasn’t swapped out before I left the store.
I told her I wasn’t leaving my ring for just an estimate. So, she called the jeweler and asked him over the phone. First, it would take 2 weeks, then 10 days, then 7 days…
Regardless of the time, I didn’t feel comfortable leaving my ring for an estimate, then hearing there were no identification numbers on it… the whole thing didn’t sit well with me.
They’re not working on my ring.

One of two Pandora dealers in North County Fair. These people are a little shady. Hard selling and be careful to check your bag before you leave to make sure everything is there! Better to shop at the other shop in the mall and just avoid these people in general. I went in their store to buy 2 charms and the high pressure to buy more was a big turnoff. They made me feel cheap because I would not succumb to the pressure.

I’ve been to many different jewelry stores and thus far this has been one of my favorites. I received such wonderful assistance from the workers there. They were very patient with me as I looked through the engagement rings. I didn’t feel pressured or haggled into buying anything. They made me feel so welcome! The manager (Lana Rizo) was very pleasant, she knew her products very well and was able to help me pick out just the right one. I highly recommend Royal Maui in Escondido!

Went in the other day to have my vintage Rolex adjusted and all they did was tell me how they thought it was fake. They knew nothing about the vintage features and just because it didn’t have the same features as the new models it must be fake. I have been a Rolex customer for 10 years and have bought and sold a number of pieces and am pretty knowledgeable about the Rolex brand in general, and let me tell you that the sales people I dealt with have zero idea of what they are talking about. Rolex needs a new authorized dealer in North County ASAP. Never addressed my issue at all. Would never buy a new piece at this store.

Buyer’s beware of ROYAL MAUI JEWELERS (Escondido)…I wanted to purchase a New Rolex Explorer II white dial… the older model that was discontinued. Suggested retail price $ 6325.00…
Well it turns out that the Maui Escondido location had the watch and quoted me a price of $ 6950.00 which is $ 625.00 over suggested retail!!!
I spoke with LILY one of the sales associates on the phone and had been quoted the price of $ 6950.00 and not one time was I told that the price included a PREMIUM PRICE OVER SUGGESTED RETAIL of $ 625.00.
The next day I called again and spoke with LILY and questioned her about the price. I told her that Ben Bridge Jewelers has the same watch for $ 6325.00. From this point foward I was told she needed to speak with her manager and it would take some time to locate the old price sheets from ROLEX and then she wanted to know the method of payment I would be using… She told me that they would work with me on the price I was suggesting when I came in to purchase.
I asked her again what the price of the watch was and she told me she would need about an hour.
Well I called back in one hour and she advised that the owner would sell me the watch at my asking price… What??? Asking price? All I wanted was the suggested retail price. Geeeeee, is that too much to ask for…
I was told they would sell me the watch «TODAY ONLY AND ONLY TODAY» for $ 6325.00…I was amazed of the pressure point and poor business practice that was being used… made me feel like I was in a car dealership!!!
I questioned her further about the price of the watch and she admitted that her company was adding a premium to this discontinued model because in her words this model is now a «Collectors Model «& «Discontinued Model » and they can add what ever they want. She assured me that all of the other watches were being offered at the correct suggested retail price set fourth by ROLEX… yea right!!!
Did I purchase the watch at Royal Maui Jewelers NO !!! This business was very deceitful from the beginning with the falure to disclose a «Add On Price» or premium price for the watch… I had to ask and ask to get the correct answers about the price and I was then being told I needed to purchase the watch on a specific day and only on that day or no deal, for a price of suggested retail, a price that Rolex set’s for their watches… What…Sorry Royal Maui Jewelers Ben Bridge doesn’t gouge for Rolex watches like you do and they are very up front about everything from the beginging …
I purchased the watch from Ben Bridge at $ 6325.00 and was happy!!!
I will never purchase anything from Royal Maui Jewelers ever! They are concerned about squeezing every extra add on dollar to the suggested retail price just because they can… forget about the customer and building a trust relationship for future business… makes me sick!!!
Buyer beware and know what the suggested retail price of Rolex or what ever you want to purchase from Royal Maui like I did… because they will not tell you until questioned! Was it really worth trying to charge me an extra $ 625.00??? and not tell me until I asked and asked??? I think not! And then making me feel like you were doing me a favor and and telling me the deal was only good for the day.
You lost a sale and a customer! You made nothing!!! Happy Holidays!
Word of mouth travels far and I’m telling all of my Rolex wearing friends to stay clear of Royal Maui Jewelers… In fact I’m telling as many people as possible!
PS
I also called the San Diego Royal Maui location who also had the same watch and spoke with a female employee who also quoted the price of the watch as $ 6950.00 and never told me they had added $ 625.00 to the suggested retail of this watch… bad business across the board! DECEITFUL BUSINESS!!!

Stopped in there yesterday, Escondido store, looking to find a setting to place an diamond I inherited into. The clerk showed me a $ 10,000 ring!!! When I asked how much to reset my stone, she told me over $ 5000… I got a quote from a custom jeweler in Murrieta who would make me my own ring from my own personal design and he only wanted about $ 1500 – 2000. When I told the clerk that at Maui she dropped me like a hot potato. Didn’t even thank me for coming in. She barely finished our conversation! RUDE, RUDE, RUDE — They only want your $$, obviously, way overpriced!

I received a call from the district manager and she said I could get the scratches buffed out at the Fashion Valley location. I called and was assured that if I took my watch in, I could speak to any associate and he/​she would know about me and my watch issue. I went in and was disappointed that I was treated like some idiot and the associate acted as though this was the first time anyone had brought to his attention that I was suppose to come it to get my watch scratches buffed out. Needless to say, I received my watch back the next day looking almost like new. They did a fairly good job buffing out the scratches. I am still never going back to any of the stores from this company.