Serv-U-Appliance

I just moved here and was stunned to find that I have to buy a washer, dryer and fridge while renting a house at $$$$s a month! I went to this shop and they took great care of me. I got a great bundled deal from Mario on all 3 used (but looks like new and works great, even got a stainless refrigerator). Picked, bought and delivered and installed the next day. Also very polite and responsive. The store looks a bit seedy from the outside but they are great guys doing a good job at a very fair price.

This company is a joke. I’m now going on the 4^th visit and 4^th order of parts. I mean seriously??? Test everything when you’re here the first time maybe??? Maybe actually bring some of the parts you think you may need when you come out on a service call??? Figure it out!!! I’ve been without a dishwasher for over 3 weeks now. Should have just bought a new one. Absolutely ridiculous. There is zero follow up as well. I’ve had to call every single time to see if the part is in yet and schedule the service call. A total waste of my time.

I used the in home appliance repair service today for my dryer. I have had them over in the past and have bought a used washer too (pre-​yelp days). This is a no drama, old fashioned, no sales pressure business. Aaron got our dryer back in shape and and is a gentleman. Thanks

Last week, I bought a used washer and dryer in a pinch. Not wanting to spend $ 2k on a new setup, I appreciate having a business around like Serv-​U
Serv-​U has helpful and knowledgeable people and good prices. Beats going to the high pressure dept stores.

I am absolutely thrilled to find an appliance person that is honest and efficient. Wish I could give them 10 stars. Aaron quickly assessed our dishwasher and repaired it for a reasonable price. His advice for maintenance was helpful and I will use him for other appliance repairs. This is THE go to company for appliances.
Other companies WOULD NOT even come out to look at it –saying just go buy another one…
Serve-​U Appliance will be around a long time. I personally will tell many about it!

Refrigerator was pooling up water on shelves, and frosting heavily in the freezer. We were going to go buy a new unit (at least $ 600!), but decided to try a repair first. Serv-​U sent out a serviceman, who spent 20 minutes making adjustments and clearing a drain and rest the thermostat — $ 83 later, my fridge is working fine. Nice bit of financial news, at Christmas time!
Repairman Tony was courteous and professional –it’s always unnerving to let a stranger into your home. I’d recommend this vendor.

Came here to buy 3 appliances. Their «showroom» had a bunch of appliances that weren’t available for purchase yet because they still needed repairs. The lady there couldn’t tell me the price of hardly anything I was interested in. Waste of time.

We have been extremely happy with our 2005 purchases at Serv-​U and I highly recommend them.
We bought a used Admiral top/​bottom freezer/​fridge, and a Kenmore washer/​dryer set here in July, 2005 (I am sorting through old receipts today). There was no hard sell, prices were great and delivery reasonable and fast (and far).
The appliances were at least a few years old when we bought them. The fridge has always worked properly and never needed a repair. The dryer has needed a few minor repairs over the years and worked very well.

My family has been purchasing appliances from Serv-​U for 25 years. Great company.

I would like to take the time to tell you about Ser-​U Appliance and their customer service for future customer. Please do not use this company you are better off calling 1800 APPLIANCE. I would like to tell yu about their customer service and how bad they do not communicate with customers nor do a follow up call with customers to make sure everything went ok with the repair. There is a man and a woman who answer the phone there and Im assuming they dont communicate with each other because each one doesnt know what the other one is doing. Let me tell you about my experince with this company. First and for most they charge and outrageous service fee of $ 78.00 which is applied to the bill if you go with the service. I called Serv-​U-​Appliance because my fridge went out. The Tech came out took a look at it and told me I needed a part. He explained to me that he could do a tempoary fix until the part came in because they needed to order it. The repair man stated it would be here in a week. Well two weeks go by and no call from Serv, so I finally called them and they stated the part was on back order and it would be in on Monday. At this time the tempoary fix was no longer working and all my food spoiled. On Monday the day they stated the part would be in the called me and said it didnt arrive and they would be out Wed. At this point i have waited over two weeks when the Tech stated it would only take one week for the part to come in. TheTech shows up on Wed and he was 20 mins late from the time frame they gave me. The tech shows up installs the part which took 20mins tells me its gonna cost me $ 315.00 which i thought was crazy to fix something that took 20mins. I paid the tech and he left. A few hours pass and the fridge is not cold and now the freezer part that was working is not working. I call Serv-​U on monday because i wanted to wait a few days to see if it would work. They told me today which is monday that a tech would be out between 3 – 5 today. well the tech never showed up nor did i get a conformation call stating the tech would be running late. I called the Serv-​U at 5:00pm and guess what they are closed. This company is unprofessional and have no customer service skills whats so ever. I have worked in customer service for 15 years for plumbing companys etc. I Have never had to deal with such an unprofessional company. I really think the owner of this company really needs to invest some traning in his employees about customer service. Especially because this is a customer service based company. So unless you want to pay over $ 400 in grocery and have them go bad 3x and not have your tech show up i would use this company. So i suggest to you to call 1800 Appliance they are great company that has customer service. I WILL NEVER USE this company or recommended this company to anyone. If you are a small base company word of mouth is everything!
Thank You,
Elena Alcantara