Solid Restoration

From this time is called my insurance company for a flood till Solid Restoration arrived was three hours. Talk about great response time! The technicians Jerry and Abel worked efficiently and clean. Casey and the other ladies in the office were so helpful, they answered all our questions and eased our minds. They have been extremely helpful through out this whole process. We are still working with their project manger Ivan to complete our project.

Talk about service… These guys are ON POINT! I met with Ivan and he assessed the flood damage and was like the Mr Wolf on Pulp Fiction. He «cleaned» up the mess without a hitch. His crew came in, demo’d the bathroom, added new walls, steam cleaned the tiles, painted new walls and everything was done and done.
Not only did he restore my restroom but he also restored my household. Thank you Ivan and Solid Restoration for your hard work and dedication. Highly recommended!

So it’s been quite awhile since I’ve given any reviews on here but I absolutely had to review Solid Restoration. After coming home from a vacation only to find our hot water heater had blown up, Solid Restoration was retained by the insurance agency. They came in and demo’d, did the mold abatement, installed new carpet, tile, painted and cleaned everything with extreme craftsmanship. I cannot say enough about how great the project manager Art was in dealing with whole mess. In retrospect it turned out to be a blessing. Since half of the flooring was getting replaced we upgraded the rest and their quote for the upgrade was extremely reasonable. Art was always quick to reply to all my questions and concerns with reassurance, even late at night and weekends! Next is upgrading the master bath and kitchen. Hmmmm i wonder who I’m going to call first for a quote. I think it’s a no brainer SOLID answer. Thanks again to Art and his posse!

Simply the best experience I could hope for when dealing with a flooded home, the restoration of a flooded home and the processes involved to get the contractors in and out in a qualified, well organized and communicated manner with extra special «cherry on top» props and a special thanks to Ivan, the project manager from SR for quaterbacking like a professional. Not only can I confidently recommend SR but I would also extend that recommendation to take an extra step and ask for Ivan to be your PM… you’ll be glad you did!!!

We had extensive leak damage stemming from our kitchen sink drain. We had mold in a wall, total destruction of a hardwood floor, and water damage to kitchen cabihets. Ivan Orr was Solid’s project manager and our main contact at Solid. Solid and Ivan did a great job on this project. The workmanship was excellent as well as the prompt communication from Ivan. I hope I never need restoration services in the future, but if I do, Solid gets the job.

Solid Restoration was very responsive and timely from the initial meeting to subsequent follow up emails and phone calls. Brett was straight forward and HONEST about what they could do and could not do. We had a flood and had no experience with the process, Brett’s integrity was very very refreshing, even though it was stuff we did not want to hear, he still told us. This is a crazy industry, and I will choose integrity and honesty every time, no questions asked!

Highly recommended! Every aspect of the job, from demolition, mold abatement to reconstruction, was prompt, professional and the level of customer care was amazing. Ivan, our project manager, was the best. He worked directly with our insurance adjustor and he was always available to answer questions and followed through with everything he promised. His professionalism and attention to detail made the renovation run smoothly. Ivan’s team all were very professional, clean and prompt. «trustworthy» Solid Restoration also used Grove Plumbing to take care of the reconstruction plumbing, Rey Cedillo was very professional and honest. he put a level of ownership on his work that impressed me. If you are in need of repairs from flooding or just remodeling Solid Restoration is the company for you.

Solid restoration was contacted by my insurance company to respond to a flood in our laundry room. The cleanup crew was there on time the next morning and was professional, friendly, and efficient.
My experience with the restoration was not as positive. Although all damage was documented on a Sunday, I had not heard anything from the company as of that Friday. I contacted my adjuster and got a call from the company that night. They committed to send me an estimate that night. As of Sunday I had still not heard anything and messaged the project manager. He responded that I would hear back on Monday. Nothing on Monday so I contacted the insurance company again. Finally on Tuesday I received a copy of the quote that was sent to the insurance company.
After they had missed 3 commitments to get me an estimate (their dates, not mine) I was uncomfortable with the contract that they were asking me to sign. It states that if the client decides not to complete the work with Solid Restoration, the full amount for the job is due, plus a 25% penalty. I don’t know if this is legal, but I am not comfortable committing to use a company that missed its own commitments 3 times and was trying to contractually lock me in to them with no recourse.
If the restoration side of the business was as responsive and professional as the cleanup, my impression would be very different.
If you are thinking about using Solid, please read the onerous contract very carefully and be sure you are comfortable signing away your customer rights.

I am very impressed with the level of service we have received from Solid Restoration.
Starting with Christine in the office who was extremely quick and efficient with communications and response.
We had a flood over a year ago and Solid swooped in and took care of everything.
We have had problems with the flooring installation that Legacy flooring put down.
Legacy put the repairs off and basically did not respond until Solid stepped in and action
Was taken. We again are having issues with our flooring. I made a call to Solid and they were
Out here within a few days and corrected the problem. Solid restoration stands behind all of
Their work regardless of the subcontractors they hire to do certain jobs and when the job was completed. There aren’t that many honest and reputable restoration companies out there that
You can trust and rely on to get the job done right and in a timely manner. Solid Restoration
Is a trusted company and I highly recommend them if you ever have a flood in your home.
My home looks better now than it did before the horrible flood we had last year.
Kudos Solid! Thank you so much !

My parents had a leak an upstairs wall which lead to water damage. The dining room, kitchen, and one of the upstairs bedrooms were impacted by this leak. Solid Restoration came in and took care of emergency services dry out, demolition, and reconstruction. The whole process took about 6 weeks which is fairly quick considering how much work needed to be done. I had dealt with water damage in my own home so I knew how to help my parents: I knew a big headache was coming! The process can be quite frustrating and time consuming; however, I can say without a doubt that Solid Restoration was very easy to work with. Communication with the day to day workers wasn’t always the easiest, but working with Brett and his team was great. Reconstruction included: reset and refinishing of all kitchen cabinets, new kitchen counter tops, new flooring on the first floor, dry wall work, and painting. There were a few hiccups here and there, but things were resolved easily and quickly. I would highly recommend Solid Restoration.

The company assigned us to Marc, project manager who had a professional work ethic in communicating the process, there were challenges w tile selection but with time, patience and some leg work on our part the outcome was well appreciated.
Discussed w Marc what went well and he is open minded. Met Brett, president w Mike Hasan, the insurance adjustor. they are reassuring and encouraging.
thanks!

UPDATE: there was a leak detected after all the contractors work had been completed and payments settled… Ivan did not hesitate to take care of the issue and reimburse for the bill received. Again, I cannot recommend Solid Restoration enough… working with them has been a pleasure.

Ivan and his crew are top notch in their efficiency & quality of work. They provide great customer service and went above and beyond our expectations in working with our schedule. Due to an upcoming vacation, Solid Restoration came through in completing the job within a few days. Oscar «willingly» returned (after we got back from vacation) to install a bathroom light fixture. Overall, I couldn’t have asked for a better experience! I highly recommend them.

Solid restoration is an amazing company .
Ivan was so helpful. Not only did he do a great job, he was always on top of things to make sure I was happy .
We had a water leak. I was given Solid Restorations bus. card from my insurance company. I called them to start the repairs and that same day Ivan came out
accessed the damage and saw what needed to be repaired, they had someone there to start the repairs the next day.
His crew worked day and night to get my house back into tip top shape. They were all very fast and respectful .
I would def say my house looks better then it did before the flood. Would highly recommend them to anyone :))
Thanks Ivan and Solid Restoration

Attention to detail and fast. Oscar and Alfredo were so efficient at putting the house back together after our washer, on the second floor, decided to malfunction causing damage to both floors and garage of our house. The whole staff is amazing. From the follow up phone calls from Casey, to Ivan coming over a second time when there was a small hic-​up which was solved immediately.
If you ever have an unfortunate event destroy your house, these are the guys you want to restore your house! Thank you again Solid Restoration.

Hats off to these guys! polite, friendly, and fast. Ivan was my point of contact for our water damage restoration. I can’t say enough nice comments regarding how he kept this project on track. I was always informed of what to expect and all though all projects have there issues he stayed with it until completion. I would and will be recommending Solid Restoration to friends and family as I know their dedication to customer service and doing the job right.

Fast work and good work is what I got from Solid Restoration. Also, good advice. After a flood ruined the laminate floor in the entire house, I only had to be out of the house 2 days for drying and 2 weeks for reconstruction. Mark and Oscar gave us good advice which was to pick materials that were in stock locally. Able gave us good advice and we let them put a lock box on the house, we packed the most precious breakables, and we got out of their way. The floor was beautifully done. Oscar and crew did a great job on the walls, baseboard and trim. The cleaning crew did a great job; even my wife who has a cleaning business said so. Furniture containers were delivered and removed quickly. And the Electronics ER team took good care of our TVs and sound systems and reinstalled them just as they were before. Thanks to Residence Mutual Insurance for referring them to me.

Solid restoration was here within 2 hours of the flooding in our house. Abel Hernandez Jr and Sr and Jerry Valenzuela were completely professional informed us of all work that needed to be done. Very nice guys worked with us on our schedule and they would call on their way over. Did a great job completing the dry out of the flood we had in our laundry room. Thanks Guys!!!

Oscar and friend did a magnificent job on a water damaged ceiling. Not only did they do an excellent job restoring our ceiling, they also diligently /​carefully cleaned our walls, carpet, etc. Needless to say the team was very efficient and finished in a timely manner. Kudos to both of them for completing a task that shouldn’t have been prolong this long (fault on us for not calling earlier).
Also, the operation manager Christine was instrumental in helping us complete what was one of our biggest headaches for 2014. Without her, this would of all fallen apart. Her professionalism, and customer care made her a joy to work with.
Again, great job Solid Restoration !!! thank you

Bertt and Solid Restoration have gone over the top to help us out! They have made sure everything is perfect and Brett has been in touch with me almost daily.
I cannot give a higher rating to Brett and Solid Restoration!
Thank you for getting us through a very difficult time!